MJM Restoration, LLC

I highly recommend this Family owned business, They responded to my call promptly, everything was done professionally and quickly, a very good knowledgeable family owned business that I will recommend.

Donâ t make the same mistake I didâ look for another contractor. I found MJM Restoration on Angieâ s List based on good reviews, but they were misleading. I had termite damage on the front wall of my home requiring minimally drywall repair, and including a large picture window that needed replacing. Initially, communication was great, but it quickly declined. The project, which started around the Fourth of July, was plagued by poor communication. I shared my contact information for texts and emails, as I work during the day, and canâ t always pick up the phone. Despite that, promises to call and schedule were frequently broken, and I often waited for appointments that were canceled or moved. Recently, one of these cancellations was for illness, which I understood. However, after confirming a visit for the same time tomorrow (8:30 AM), still no one showed the next morning. I reached out was told they were showing up at around 10am. My inquiry about the delay, and saying I could make 10am work though, received a dismissive â K.â (Included pictures) They showed up at 10:30 AM without any apology or even acknowledgement of the tardiness. This attitude was consistent throughout the project. The job turned out being smaller than anticipated. The window framing needed only 6 inches replaced on two corners, rather than a major rebuild. The drywall was to be removed and replaced 1 ft around the window, installation installed, but only needed two sections around the window replaced, and only a small piece of installation was required. When I asked if the bill would be adjusted since less work was needed, I was told the subcontractors charge by the day, regardless of hours worked, but I would think youâ d have them do the full job/replacement then since youâ re paying for it anyway. It seemed odd to pay them the same for 2 hours as for 8, but if thatâ s their policy, fine. They did give me a $200 material credit, which although I appreciated, it only amounted to a 4% discount on the total bill. All these would have been forgiven if the job turned out great but it didnâ t. I will say the custom Anderson window is beautiful and the team that installed was stellar. They were very professional, explained everything they did, and were speedy. A different subcontractor came in to finish up the wall. The baseboards as you can see in the pictures had a huge gap once they were replaced. There was no gaps, cracking or separation of the baseboards prior to this. Recently had the hardwood floors done, along with baseboards/shoe molding replaced, so I know this. I brought this to their attention after day one, and it was told it would be fixed the next day. Their fix was to fill it with caulk and paint it, poorly I might add; lines not clean, dipping in the caulk as you can see. I get many baseboards have some gaps and need to be caulked but this gap was significant. Seeing as it wasnâ t there before, and it directly in front of where they replaced the drywall, I am to assume itâ s from the drywall installation. Additionally, there was also paint left on the light switch cover, tape and little plastic piece left stuck to the wall, and floor dusty when he left. It just seemed rushed, and not a professional job. When I inquired about this gap and its â remedyâ , I was told itâ s common practice. I asked for someone to come look at since it was severe. Someone did, I was told itâ s the 2X4â s and the wall isnâ t straight so they canâ t fix the gap. They did offered to have the same sub back to clean up the lines and fill in the dips, after my prior experiences, I declined. Overall, I was disappointed with the professionalism and quality of work. The rushed finish and unresolved issues reflect poorly on the business quality. I expected better attention to detail and professionalism, and I wonâ t be using their services again, and would urge you to look elsewhere.

Polite, efficient

Itâ s okay not the best but itâ s ok .

Friendly and willing to attend to last minute requests or concerns.

MJM worked us into their schedule after a different vendor cancelled at the last minute. The technicians were friendly, quick, and efficient.

customer service was excellent

Very professional & nice!

Excellent,very professional. Answered my questions.

Excellent company !!! On time very professional and good Thank you

very professional

Mike and Lamar were both professional and efficient in taking care of my basement. I would highly recommend this wonderful family owned company! They came in quickly and were responsible and respectful every step of the way getting the work completed!

Company and employees were great!

pro very punctual ,informative worked very efficient

Ed was extremely prompt and courteous. He assessed the situation, outlined his course of action and executed. Well done. i would recommend MJM ever time.

Mike Tackman was knowledgeable, friendly, and trustworthy. His company provided excellent service after my sewer pipe backed up and overflowed into my basement. And the company he recommended to replace my sewer pipe did an excellent job for an outstanding price.

MJM did work as promised.

i could not get any contractor to take on my mess two broken pipes first one behind cabinets in the wall then main sewer pipe in basement floor finish basement with kitchen insurance wouldn't give enough money for any company to take this on I had seven of them then I got MJM the owner went to my insurance co. he knows his business they listened to him I am so thankful for this co. Mike got what I should of I steped back let him handle it Ifinaly felt like someone really cared it took six months but it wouldn't 0f if I knew about this co. I had no one until MJM came into the picture small co. but they truly cared Ed my project manager called kept me informed about everything never once did I feel alone they made me feel like this was their number one job they don't take on more than they can give most co. take on a lot of jobs an you don't see or hear from them for weeks not this co. I wish I knew what I know now if you ever need help with property damage please go directly to MJM I highly recommend them you won't regret it Kathey Allen Park mi

Very prompt. Great customer service. Good communication. Did a great job.

everything went great! they were fantastic would recommend to anyone!

The people at MJM were the most friendly and easy going people I've ever worked with.

a little costly not initially communicated. owner did make an adjustment. this was a chronic problem and I believe 100% fixed and would recommend highly their work, Adam was a super master plumber

Very professional, explained what and why up front