Camelot Tree & Shrub Co

Trim service was fine but they cracked my driveway

unknown

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For the past 4 years, I have been using Camelot at my St Clair Shores house as well as 1 year at my cousin?s house in Shelby Township (this stopped when she passed away).  In 2012, I had a small dying red maple in my front yard and an Austrian pine in my backyard that was struggling with a disease. After reviewing all of the trees in my yard, Camelot recommended cutting down the red maple in the front yard, a series of fungicide sprays for the Austrian pine, and trimming some of the other trees. In subsequent years, Camelot has recommended various other treatments and I have deferred to Camelot's professional judgement.  This year I received a flyer from Camelot suggesting a comprehensive program and as an incentive Camelot would send me a free soil analysis.  Once again, I deferred to Camelot's  professional judgement.

As of December 2nd, I have never received the soil analysis promised last spring despite repeated calls to Camelot's office regarding the same.  At the same time, I have noted several trees and bushes that Camelot has been treating are struggling and I expect significant losses in the spring. For one, the Austrian pine that Camelot has been treating doesn?t look any different than 4 years ago as I continue to lose many needles.  In the front yard, I have many issues. The dogwood tree?s leaves started struggling in July  and by late August they all shriveled up and turned brown, it is doubtful that the tree will recover in the spring. The west half of the boxwood hedge is turning brown/orange and again I question the health of the boxwood in the spring.  Just behind the dogwood are 2 bushes (I am not sure of their name, they are both the same type) whereas the front bush closest to the dogwood lost all of its leaves several weeks before the other bush and again I expect a problem in the spring.

I know that Camelot are a worthy company and mean well yet somehow I have been lost in the volume of Camelot's business -- a good example is the soil report which I never received after several months of waiting. I have spent a couple of thousand dollars using Camelot's services and I question the validity of continuing to use Camelot's services when so many things are apparently going wrong. Honestly, what was the point of spending all of this money when the results have been dubious?   It is disappointing to me because now in addition to suffering from all of the losses due to Camelot's mishandling of my account, I must consider finding a new trees service
Even after I sent a letter to them concerning these issues, I have never received any reply from Camelot. 

The price varies for each thing. I had to have my landscape architect supervise the cutting of the trees. I think their prices are reasonable. They are comparable. If I have trees cut in the winter time before a certain time, I get a discount. Now if I call back then they try to correct anything. They try to be responsive.

unknown

Over all very good

That went really well and we liked them.  They were responsive and they came out quickly.  The price was good and they did a good job.

They were very good, but they were expensive. They were very careful about cleaning up afterwards more than I would have expected because I would have expected to sweep some of it. They picked up every little scrap of everything. With regard to price, I thought it was high. With regard to responsiveness, they were good. I would possibly use them again in the future; I would look around some more.

They came at agreed upond ay and time. Work was complete well withgood clean up.

Excellent. I waited till February for the best price. It was a freezing cold day, and they still came out. I offered to move the day.

Great! These guys are true arborist geeks and love what they are doing. They give great input.

They are excellent.  I'm real pleased with their service and their knowledge of the trees and the shrubs. I was very pleased.  They were real reasonable. They have an arborist that works with them.  the arborist is very knowledgeable and I can tell from talking to him he knows what he is talking about.  I had needle cast disease on my Spruce tree.  They treated my Spruce tree for the last couple of years for that and my tree is very healthy now.  A lot of the neighbor's trees are dropping needles and the branches are dying.  He does preventative maintenance on the trees.  My trees stay healthy. 

They were prompt and professional.  No surprises.

They didn't call to say they would be there to cut the tree down. I was not home and was surprised to see it gone. The tree was dormant and snow was everywhere so when they left sawdust and little twigs covered the driveway and ground. Now that the snow is melting I'm cleaning up the mess. I don't think that they could have done much more while they were here as far as cleaning because of the conditions with the snow. I would use them again, in fact they will come and grind the stump this spring. They did clean up all the logs and branches.

The gentleman who gave me the estimate did not treat me like an elderly female idiot [if you are an E.F. you'll understand how splendid that is!]   The work crew arrived on schedule and did a first-class trimming job.  They unintentionally missed  one of the yews.  When I returned home later in the day, I reported that to the office; the crew returned early the very next morning to finish.  I was impressed by the immediate response and will use Camelot for all my tree/shrub work from now on.

went beautifully  - on time, on budget, no complaints

Cleaned up after themselves

They'll be back in Spring for more work

Due to storms and bad weather, the company took more than six weeks to perform the services once I scheduled the work.  Work performed was as advertised and I would use the company for any tree service.

Estimate made by professional arborist.  He arrived at the specified time, and was very nice.  4 week wait before they could schedule us.  On the day of work, two workers arrived at the scheduled time and were very professional.  They cleaned up everything.  We did not get other quotes, so I don't know if theirs was high or average.  It did seem expensive.  Can't afford this every year.

The arborist that came out was very knowledgeable and very nice.  He said my trees needed two different types of sprays and one of the sprays that needed was too late to put on spring.  So he wrote it up to be done next year in spring.  The other one was like mild application and he said that they will send out somebody right away and I didn’t need to be at home for it and I don’t why I didn’t think about it for a while and I was going through the file and I called to check if they sprayed and she said they have scheduled me next week and it was a month already.  The next day the guy showed up and I think they forgot about me.  They were all nice to me over the phone.  He showed me a couple of things on my other plants that I didn’t call him out for but he gave me some information and everything was great.  I would recommend him.

When the estimator arrived he was right on time and very professional. He thoroughly explained what would be accomplished and offered a few things that I needed but did not think to ask for. (limb removal) He was very personable and I was impressed.
All of the work was done while I was at work. When I arrived home all was taken care of, well, they forgot about a few saplings that were thrown in at the last minute. But when I told them about it was given a reduced price. They cleaned up after themselves spectacularly. I would recommend them to anyone have recommended them to family already.

They did what they said they would do and their price is fair.

See above!

They did an excellent job. They were very prompt. The charges seemed very reasonable. This was the 3rd and possibly 4th time I had Camelot take care of my trees. They are an excellent company.

They did a good job at a reasonable price. Basically, they did exactly what they said they would do.