Spencer Construction Inc

Did a good job.  No problem.  Communication was well, and scheduling went well.  Reasonably priced.

They were very professional in their demeanor, service, timeliness, cost.  I highly recommend them.

Tenant calls from 2000 miles away to report a branch fell and stuck a hole in the roof.  Searched Angies list and called Mike Spencer.  He went over and looked at it the same day.  Instead of quoting the job, he went up and fixed it and then texted me that I owed him $129.  Told me to call him in 6 years when it needed a new roof.
This was much better than the nightmare scenario I had in my head about getting taken to the bank because I was so far away.
Thanks Mike!!

Everything went very well. They were very professional and they are master roofers. They were in and out in one day and cleaned up after themselves. I was very happy! They were also the lowest price.

Mike is extremely professional, great about staying in contact and even working around bad weather. We wanted to get it done before the and quot;april showersand quot; and he made it happen. Top notch crew - couldn't have asked for better service. We had several other quotes and all about the same so they are competitive.

Found the problem quickly... Nail pops repaired and solved. No more issues. Appear to be very honest knowledgeable and fair priced. Had other companies look at 14 yr. old roof, (40 yr. shingles), and they said it all needed replaced at high prices. This company said we had at least 4-5 yrs. before replacement needed. Also said replacement would be much less cost. This company has been around a while, uses own people to install and are well regarded. Beware of companies working out of house and subcontracting...found this with a highly advertised roofing company.

Very prompt and they completed everything and more. They were very busy and were able to squeeze me into their tight schedule.

Mike Knish came out the next day after I called and checked out the roof first and then made the repairs right on the spot after giving me an estimate. He was professional and quick, I would recommend Spencer Roofing.

He was very good, he followed up and cleaned up. He did good.

It couldn't have been a better experience. They were fast, meticulous and the end product was beautiful.

Mike Knish replaced shingles that had blown off during a storm. He gave the roof a thorough looking over to make sure that there were no other loose singles. While he was up there, Mike blew out our gutters for us too. The service and professionalism are top notch!!

After some delays due to weather, Mike came out and walked the roof to check for any problems. He quoted me $350, said they could do the work the following week and sent me an e-mail to confirm. I e-mailed back and told him to go ahead. The very next day I got a knock on my door. It was two workmen who came out and fixed the roof in about 30 min. They were very nice and professional, even nailed down some wood siding that had pulled away from the house when I asked since it was up on the second story and we don't have a ladder tall enough to reach. Mike called me that afternoon to see if I was satisfied and told me it was less work then he though so it would only be $250. I would recommend Spencer Roofing.

Spencer Roofing was refered by my son who had had very satisfactory work done on his home and his pool house by Spencer roofing. Mike from Spencer Roofing promptly answered my call and came to my home and gave me an estimate within 3 days of my call. Mike from Spencer said to give him a call whenever I was ready. I had another company estimate the job; they were much higher and very evasive on my questions and were pushing to have me sign that very minute. I called Spencer and Mike came right out to my house and we signed the contract. I selected the type and color of the shingles from a wide choice The following week, the shingles, gutters and other materials arrived. Mike from Spencer was there to check the materials and personnly introduce me to each of the workers. Mike gave full instructions to the workers and a day and a half later the work was finished. It was a masterful job and I have yet to find any trace of anything left in the yard. Mike from Spencer checked the work and how well I was satisfied with the lob before he personnaly delivered the invoice.

Leaks. Ice Dams. Water damage 2 incidents in just over a year. CAUTION!

https://plus.google.com/photos/112014856351497425374/albums/5820374365279590289?authkey=CIKIipbXsNL2TQ
https://plus.google.com/photos/112014856351497425374/albums/5818169149496296353?authkey=CLrq_7K945XkOA

My expectations from a contractor are. 1. Work performed as promised (Time) 2. Work performed as promised (Quality) 3. Good communication. 4. Polite/Professional 5. Problem Resolution (Issues/concerns/setbacks/curveballs are expected in most every job) 6.Overall positive experience/ minimal stress hassle


Time: Job originally quoted on 8/21. Had to wait for carpenter to meet with us for final quote. 10/9. 1st email about project start date on 10/23 they hadnt forgotten about us. 2nd email on 10/31 stating they hadn't forgotten about us. 11/4 materials delivered. 11/5 roofers on site. 12/6 Last communication (email) and final payment mailed. In-between there were at least 2 incidences when we were told workers would be onsite and there was a no show/no call/ no status.

Work performed as promised: We had a couple of issues that were bothersome to me. My husband walked out onto the portion of the roof that is over our laundry area and to check out the progress and luckily happened to see one of the workers in the process of roofing over an area that was VERY badly rotted. (See Photos). When questioned the worker said they were not to remove the wood and just replace the shingles. In the end after talking with Mike and the carpenter it was replaced and we agreed to pay for the additional wood but had we not seen this first hand and insisted on doing it correctly it would have been ignored. This is not very comforting. We were left wondering what other and quot;issuesand quot; we had not be around to witness.

There was a great deal of carpentry that had to be done due to the repitching of the roof. Especially on 2 sides. A MAJOR issue is the painting of the new wood. We were told at the quote and the start of project it would be painted. As the project was wrapping up we were told that it was and quot;not in the contract to paint'. This ended up being the straw that broke the camels back. The idea that you would install a new roof and leave exposed wood on the house is nonsense. Mike said he would charge us for paint and minimal labor. I agreed just to move forward and get the project completed. Mike came out slapped paint on WITHOUT any tarps or taping. The paint was a bright white and did not match the greyish color of our home. Paint was splattered ALL OVER . Paint all over my deck, plexi glass windows, brick pavers...it was a mess. When I told him how unhappy I was Mike came out and wiped it up with a damp cloth (that I provided) but the damage had been done. In his attempt to remove paint from sunroom plexi glass it damaged it leaving it foggy. Eventually he admitted that he did a terrible job after I made the point by asking and quot;If this were your home would you be pleased with this? Is this something you would be proud to see posted on Angieslist?and quot; He said and quot;Don't worry. I'll fix this. I'll hire a professional painter.and quot; This turned out even worse. When I questioned the painter he said he didnt have business cards and that he did works for Spencer. Despite my reservations an it being cold and foggy and having just rained day before I was assured that this would not be an issue. My instincts were correct and it was. This and quot;painterand quot; didn't tape either. Again more paint all over the house. This time there was even paint on our gutters that had just been installed. (He painted the entire front portion this time due to splatter from the last botched paint job) Within hours the paint was dripping sagging, pooling and a complete mess. When I confronted painter about the non taping I was told he couldn't tape because it wouldn't stick to the windows (BECAUSE IT WAS WET and NOT proper painting conditions)

I ended up having to contact and get bids from local painters on AngiesList for quotes on the cost to fix the damage that had been done to the exterior. The quote was $1,510.00 for just the paint portion not addressing removal of paint from bricks or plexi. The consensus was that that painting should have never been attempted in the weather conditions. I must note that had this whole and quot;discussionand quot; about painting not dragged out so long the painting could have been completed earlier when the weather conditions WERE favorable. When I contacted Spencer he came out with his secretary, Katie that evening. They were actively trying to minimize the scope of the mess. Their solution? Mike said he was going to send Katie and other one of the and quot;office girlsand quot; out the next day (which didn't happen) to and quot;clean upand quot; the mess by wiping it all down. This is an email I got from Spencer:

SPENCER: Hi Vanessa –
Don’t you just love the unpredictable Michigan weather L
Laurie and I will be out to clean up and touch up everything.
Hang in there, girl-power-team will see you tomorrow,
Katie
After looking at your pictures I’ve got to be honest, thought it was going to be worse, it’s all fixable, please don’t worry. I’ve reached the best way to clean paint off the plexiglass without harming it.
Laurie and I will take good care of you tomorrow.

See you around 10:00 ish
Katie
I ended up composing as email to come to some sort of and quot;settlementand quot; and move on. It was a choice of taking a flat $1000 off (to cut our losses) or withhold full paint quote amount till spring when they cold hire a painter off of AngiesList. I will attach a portion the exchange below as i am limited on Characters. I will paste the full body of Spencers emails.:

ME:
Good morning Katie,
I wanted to catch you before you came out.
Shane and I both feel that we are not satisfied with the results of painting portion of this project.
We had really hoped that the problems would be remedied on the 2nd attempt when Spencer sent a painter out on Monday.
Unfortunately this was not the case. In fact we feel the aesthetics of our new home are worse than before the painting process began.
I have included a link to photos that I took Tuesday morning~ less than 24 hours after Eric completed the painting.
I have since contacted painters from Angie's List to get estimates on the cost to have the exterior painted correctly.
I have included a copy of a quote below. The quote is in the amount of $1,510.00 Please note this quote only includes painting of the exterior house. It does not address any costs to clean or replace (if needed) items damaged such as brick pavers, plexiglass, deck or gutters.

SPENCER:
We have received your email dated December 5, 2012. Mike Knish, Laurie Spencer, and I have discussed the subject matter in great length. After reviewing your contract signed by Shawn (NOTE MY HUSBANDS NAME IS SHANE NOT SHAWN) and your email the following is our response.
The signed contract between you and Spencer Construction did not include any painting. Vanessa verbally expressed concerns to Mike about the new soffit boards needing to be painted; he explained we do not usually do this. Mike out of the kindness of his heart tried to help by offering to paint the new soffit board that had been installed. The painting then escalated into the painting of the entire porch area.
It is our opinion that your roof looks great. It was installed using high quality products with excellent workmanship. Your roof will keep you family safe and dry for years to come. Spencer’s has fulfilled our contract with you. At this time, in the interest of excellent customer service we would like to offer thi

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I recently had lost some shingles on my roof due to the high winds. They came out in a reasonable time frame and repaired damaged section. They also walked the rest of the roof and found flashing in a corner coming loose and repaired.

I stopped by spencer's office to inquire about getting a loose shingle fixed. Mike followed me home climbed up on my roof and fixed it on the spot. that was unbelievable service.His fee would hardly cover the cost of lunch. I would recommend Spencer to anyone.

Mike is a very pleasant person to work with for my concerns. I especailly appreciate him not trying to sell me something which I did not need. He arrived exactly on time and completed the work in about 3/4 hour. I will most definitely ask him first for any future roof work.

We went with Spencer Roofing because Mike was the friendliest and most responsive contractor out of the several we met with to get bids. He continued to be this way throughout the process. Duane did most of the repair work and he was excellent. We were very happy with his attention to detail and the high quality of his work. Both Mike and Duane were very positive and professional when responding to any of our questions and concerns and they went above and beyond to make sure we were happy with the completed work. It was refreshing to work with such pleasant and professional people! I can't recommend them enough!

Excellent - will recommend and use them again.

They were the best contractor I have ever dealt with. They did everything that they said they would do and when they said they would do it. It was fine. I was very pleased. I would use them again in the future if the need arose. I have referred several other people to them as well.

It's is a great company, they were great to work with. I've had other companies come and bid, but Spencer was slightly lower than the other bids but not by much. I went with Spencer because I liked the people I was dealing with, particularly the sales guy. His name is Mike Knissel I think. He was excellent to work with; he was very responsive and helpful. They absolutely cleaned up after they had finished. They did a great job, then they went around with what looks like a metal detector. It had a magnet to pick up anything like nails or staples that fell in the yard.

Exactly as they planned. good work, done on time, nice folks. Price was right in the ball pa

rk of other quotes.

Many other compsnies found this job too small for them. Spencer reacted promptly, made some good suggestions oin saving some money, explained what they would do and was up front on saying they would fit it in within the following two or three weeks. They actually were able to do it sooner and all was well. Very professional. They even did a little extra work (a few other shingles replaced and took down the sat dish ) at no charge.

They are one of the best companies I have ever dealt with. We have used them twice. It has been a great experience working with them. Their sales manager, Mike Knish, is very honest and thorough. He got up on the roof and inspected everything; he didn't try to pressure me to replace the roof or purchase anything unnecessary.