Home Depot - Commerce Twp

Do not buy appliances from here if they are still using Forward Final Mile as their delivery service. I lost three days of work and numerous hours dealing with their delivery company. That delivery service is unprofessional and disorganized.

We had them to come out and do all the measurements for the doors, but when they placed the order they did not order one particular door.

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Worst experience ever. 1. Requested later afternoon appointment. Person to call 1 hour before arrival. 10:07am, received call that installer was 30 minutes away. So, not only was my request for afternoon time ignored, they scheduled me for morning, they did not bother calling me an hour in advance so I could come home from work. Obviously my time is less valuable that the plumber., or at least according to Home Depot and the contractor. 2. Installer came in my house and before he started work, raised the price 30% because he "had to bring things up to code." What crap! Changing a vent that is a pipe with a few screws - 5 minutes? - increased my price by 30%?!? I told the person to leave. 3. Installer had my water heater in his truck but would not leave it in my garage unless I paid $45. The water heater I bought online from Home Depot, already paid for it. So, this installer wasted his time returning my water heater to the store - drove there, unloaded, stood in line, returned my water heater - rather than leaving it at my house. It cost the company twice as much in labor to return it, rather than leaving it. Way to go! I went and brought it back home. The other people in line and the cashiers laughed when I told them what happened with the Home Depot contractor. 4. The quote for my water heater from the HOME DEPOT contractor was more than the retail price from HOME DEPOT. Good thing I checked online for the price! The person who gave me the quote was "unaware" of the current price. Really - I'm supposed to believe that? I bought it for 10% less than the contractor? Not sure I believe it. The story doesn't end here. After I asked the installer to leave, I received a call from the same company - they let me know an installer was about 30 minutes from my house. What a joke. Needless to say, I asked the person not to send a SECOND installer! 5. I called Delta to share my experience. No surprise, the person I spoke with the day before was "on the phone" but her co-worker would have her call me "just as soon as she is off the phone." An hour later, it was obvious she was not going to call. 6. I called Home Depot customer service. The rep put me on hold twice, spoke with the contractor and pretty much said I was wrong. What? I can't tell time or calculate a 30% increase in price? I assured the person I was not mistaken about anything. The Home Depot solution for the situation - they wanted to send the same installer back to my house - the disorganized, dishonest, and obviously poor with customer satisfaction contractor!?! Do yourself a favor - find any other plumber.

The experience was ok. I was disappointed, however, because the molding is already coming apart. I am going to have to call them to come back out to repair the molding.

The job didn't take long and he answered all of my questions. I was happy with the work.

I needed some brass screws. I got them home but most of them bent while I was trying to use them. I ended up going to Lowes to get other screws.

It was an excellent experience. Everything was delivered exactly to specifications, and the installation crew did an excellent job and cleaned up thoroughly after themselves.

THIS WAS DONE EFFICIENTLY AND PROFESSIONALLY. WE DIDN'T HAVE ANY PROBLEMS WITH THE COMPANY OR THE INSTALLING OF THE FLOOR. THEY CLEANED UP NICELY AFTER THEMSELVES TOO.

I WAS VERY PLEASED WITH THIS COMPANY. THEY WERE GREAT TO WORK WITH. THEY SHOWED UP ON TIME AND FINISHED THE WORK ON TIME. THE PRICE WAS EXACTLY WHAT THEY SAID IT WOULD BE.

I LIKED THE LARGE SELECTION OF CARPETS THEY HAD FOR ME TO CHOSE FROM. THE ONLY PROBLEM WAS THAT I WOULD PREFER ENGLISH-SPEAKING LABORERS, SO I COULD COMMUNICATE WITH THEM. EVERYTHING ELSE WENT GREAT.

THEY FULFILLED THE AGREEMENT WE HAD TO MY FULLEST EXPECTATIONS. THEY SHOWED UP ON TIME AND GOT RIGHT TO WORK. I AM VERY HAPPY WITH THE CARPET THEY PROVIDED FOR ME. THEY WERE VERY POLITE AND COURTEOUS.

THE REPAIR PERSON CAME RIGHT ON SCHEDULE AND HE GOT RIGHT TO WORK. I THINK THAT THE PRICE THAT THEY CHARGED ME WAS REASONABLE. THE REPAIR PERSON GOT EVERYTHING FIXED QUICKLY. IT IS WORKING FINE NOW, SO I THINK THEY DID A GOOD JOB.