Deck build: I met with Mike at the office (taking my boyfriend with me). Mike continually addressed him instead of me, just as I had read elsewhere that he is disrespectful to women. That has not changed and I for one think a guy needs to get over college football if you are close to signing up for Medicare!! Sheesh. I am the home owner and paying for the work...I felt like I was buying a car from a used car salesman. It reminds me how I was treated at Fingerle Lumber on a U of M home game day. However, I was willing to put up with fairly typical contractor behavior because the quality of their decks seemed very good.. I had asked about aluminum decking and Mike looked at me like I had three heads. Hmm,, a woman who reads up about construction materials????? Never mind that I had owned a construction company for 21 years lol. I am sure he sees many of us well informed (and female) consumers but he was not cooperative on discussing aluminum decking options. (This is the precise reason I have not refurbished my dock to match the deck, because I want aluminum, not Trex for the boat surround. Mike gave me a price for a fire pit area and a deck extension at the water's edge but I never did the work). Overall the construction of the deck went well, although it was a horribly hot summer and there were power issues at my house, Mike has good guys working for him. Mark in particular helped me convince Mike that the screen doors and the lower level landing needed to be slightly different than what Mike drew on the plans. Mark and I made the correct decision together. Mark btw, is very respectful and a real people person. Joe and the other framing guys were also very good, and they got lots of muffins. I don't have a beef with the workers at all. In fact, it is probably the only reason the guy stays in business is he can hire well. Later on in the planning process I asked for a 10 foot wide bridge between deck sections versus 8 ft. I ultimately got an 8 ft one like the original drawing even though I asked this to be modified before construction started. Mike never communicated that to the work crew. He said to me and quot;you don't need a 10 foot section and it's already built nowand quot;. I should have slapped him, but I did not. This section doesn't fit a chaise lounge well, as I would have liked it to do. The screened in porch cedar ceiling leaked the first winter after the deck was installed. I believe it was ice damming at the roof tie in during the winter because it's not an issue except at those times, but it is a pretty big p*** off given how much I spent. we didn't have that much snow subsequently, but I want it looked at. The interior wall of my house also has minor drywall cracking where the deck was attached but I believe that is related to the weight of the roof shifting the load on the support beams a bit. I don't think it is critical and nothing has progressed. One of the lower railing support posts was not even (it is installed OK, but was a 45 degree angle leftover piece from the railing cutting, and should have been a totally rectangular tube section. No one notices when they visit but it bugs me. Minor detail left unfinished.). I also never got the cover for the electric meter and the hose, so that the job looks finished. The Azec trim is twisting off of the front of the deck (probably just need to be fastened). That is undone for the third year. Again, nothing is major, but this delay is just a matter of Mike not having good customer care as part of his value system. The last time I contacted him personally, here is what he wrote: Sorry... apologize for the delay....no excuses other than new jobs are taking priority so we can survive.. Make it or break it all summer. callbacks taking a back seat.... thanks for your patience. Mike.... I spoke to Sarah about 10 days ago, and nothing still. The weather is changing and pretty soon it will be too cold to do anything. Ok. I was generally pleased with the job (we actually love the deck) but the delay in follow up is unacceptable. It is now time to bring in the judicial system and see how well he responds to the court even if it might be a female judge. That would be supreme. P.S. he also got a job across the lake from me because I let him put his sign out. That's the thanks I get for the referral. Deck addition -update since October 2013. After I did the review I did hear from Mike. I had asked that he have the guys CALL me beforehand so I could be there. While I was out of the country Mike sent guys over and they did who knows what. They built a box over my electric meter that I had repeatedly requested be something else easier to move, there was sawdust all over the driveway, and I had no idea what was done to the roof. Now it is mid winter and the roof over the deck is leaking into the deck, on to the floor of the deck, and down on to the patio. I am going to have it fixed correctly and pursue Coy in court. I have had it!