Granite Home Design

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The quality of the work was excellent, installers stayed late to get the job done which was 2 bathrooms and a large kitchen. Great Value great work. We will definitely use again.

How did it go you ask? Not very well at all: We found Granite Home Designs online, and since they had their office fairly close to us we decided to give them a call to set up a Saturday appointment (you have to arrange an appointment to be able to go to their office on Saturday). Right away things were a bit strange. Anytime I would call them during their normal weekday business hours to try to set up a Saturday appointment I would get voicemail. I'd then leave a message on a Friday, hoping to arrange a Saturday appointment, and not hear back from someone until Tuesday of the following week?? This happened 2 weeks until we were finally able to secure an appointment at their office on 2/15/14. On 2/15 we arrived 10 minutes early to meet Andrea at the Oxford Office. The doors were locked and the place was dark. When it got to be the time of the appointment and no one showed up (or called) we were ready to leave. Then, 5 minutes past the appointment time Andrea comes walking up. We then went inside the small building and got the quote. Afterwards we drove to 3 other granite companies that had normal walk-in Saturday hours and nice showrooms (Granite Home Design's Oxford location is not a showroom and offers little to give examples or get ideas). On Sunday, 2/16, I wrote an email to Andrea to get answers to some questions. By Wednesday, 2/19, I still did not get a reply so I had to call them back to find out what was going on. Finally on Wednesday evening I had a reply from them. I then wrote back to a lady named Adriana to tell her how poor the service has already been from her company and that it really seems like they don't take potential customers very serious. Her reply to me did not even fully answer questions I had about doing the measurements and available install dates, so I had to email back to ask the same questions again. On Wednesday, 2/26, I wanted to schedule a date for doing the measurements. I had to place a least a dozen calls to their office before I was able to get a person and not voicemail. Andrea set it up for Adrianna to come out on Friday, 2/28, at about 5:30 PM. As I'm leaving work early to make it home for the appointment I get a call from Andrea at about 4PM, saying that Adrianna can't make it tonight because and quot;someone was in the hospitaland quot;. Andrea then asked if Monday, 3/3, would be ok? I was not happy at all about this last minute cancellation, but what could I do? I agreed to Monday and sent an email to Andrea over the weekend to confirm. Here's where this company really shows its true colors: On Monday, 3/3/14, as I'm leaving work early again to meet Adriana at my home, I turn on my cellphone and this email comes through: After reviewing the calendar this morning it has been determined that there will not be an available date for new projects until after Easter. Granite Home Design reserves the right to cancel/move any appointments if is deemed necessary. We wish you the best of luck with your project and apologize for any inconvenience. Best Regards, Andrea Bentley, Adriana Cozma Granite Home Design,Llc 67 S Washington St, Oxford MI 48371 Ph: 810-882-7775 Fax: 586-254-6805 www.granitehomedesigns.com This is how I was told that they were not going to be showing up for the appointment that they had to reschedule, and essentially that and quot;we don't want your businessand quot;. Thank goodness that we didn't get to the point where they had our deposit and they started playing games like this! All along the way signs were pointing to this company being unreliable, unorganized and lacking in customer service. We wasted precious time trying to deal with this company and give them our hard earned money. Do yourself a favor and avoid making the same mistakes I made!

Granite Home Design removed my existing formica countertops and installed granite in my kitchen and bathroom. Adriana and Andrea were both great to work with and so patient with me as it took me 9 months to decide on a color! The countertops look great and I would recommend them!!

There were no problems. It went in beautifully and yet was 1/2 the price that Home Depot was offering on the very same granite. Adriana is a joy to work with.