Biondo Cement Co Inc

They did the job in a timely manner and it looks ok but they failed to pitch the patio away from my house and now I get standing water up against my house and now how basement water issues that I never had before. I have called them many times to try and fix the issues shortly after it was done since they have a "warranty." Good luck with them ever honoring their warranty. I have called them many times and they have "promised" many times to come and address our issues. They even had a couple guys come out and look at it and we came up with a plan to fix it. After that they never came back out again even after many times contacting them. So if you want to spend a good amount of money for the job to be done quickly but not correctly and never get it fixed these are your guys.

We were happily surprised when we got a quote and then they started working a few hours later. They worked super hard and well together as a team. I really liked how they all got along. We would love to hire them again!

This is the 2nd time we have had Biondo Cement work done at our home and we couldn't be happier with the way our driveway has turned out, it looks absolutely beautiful. From start to finish working with this team of guys has been nothing but professional, easy-going and they are very hardworking and get the job done. Would highly recommend this company if you have a cement job you are looking to have done. Biondo Cement is the best company out there by all means and easy to work with.

This is the 3rd time using this great company we used them in the past for our Patio and our pool. We had our Driveway replaced by Biondo Cement and what a wonderful, easy going and fast process the whole experience was from start to finish. They completely finished the entire job in just 2 days and we are very happy. Would highly recommend this great compnay to all my family and friends.

The work was done on time and looked good. Shortly after, it cracked. They came out and filled the cracks with caulk. There are now multiple cracks in many places. Even though it is still within their warranty period, they refuse to come out. Their response was, “ This is Michigan, concrete cracks.”

If you are looking to have any type of cement work done look no further! Biondo Cement is the BEST IN TOWN! Biondo Cement installed a stamped concrete patio in my yard in Shelby Township, MI. I could not be happier with the job. Starting from day 1 when the owner John came out to quote my job to the day the men came to do the job. EVERYONE was pleasant to work with and the crew did a Marvelous job! You can tell that John has very dedicated workers because it shows in every detail of the completed patio. I could not be happier with my decision to use Biondo Cement. I will recommend them to all of my family and friends!

Biondo Cement is a Fantastic and easy company to work with. They installed a stamped concrete patio and walk way for us and we could not be happier with they way it all turned out, they did a great job and everyone was really easy to work with starting from the sales men to the crew, they are all very dedicated to the work they do and it shows in every detail of the completed patio. The patio is absolutely beautiful the quality is top notch and they provided outstanding service and workmanship, we couldn't be happier with our decision to use Biondo Cement. I would highly recommend Biondo Cement to all my family and friends!

We love it! John pays great attention to detail.

"It was a pleasure doing business with you in every respect. You and your team did a most outstanding job, and the result is a finished and beautiful look for our property. It was refreshing to have the advantage of your experience, integrity, hard work and humor as we watched our home transform. We found our professional in you and look forward to working with you again." Rich and Davina

Our neighbor and ourselves were looking to get stamped concrete patios at the same time. Biondo was the only company to respond to us out of 5 other companies, so we chose to go with them. A Biondo sales representative came out, measured our backyard, and quoted us accordingly to what we wanted. After our quotation we went to the Biondo design center and had our design made and to also choose our colors. We were very happy with the initial services provided. Before we left the design center, we even asked John Biondo himself what he thought of our design and he agreed it looked great and it was doable. We also have an egress window in the back yard and he said it would be no problem to take the patio around the egress window and make it level. Everything seemed to be good. Day of the pour I get a phone call saying that I need to pay extra to have the patio taken around the egress window and to make the patio level with the window. This frustrated me because it was agreed upon that this was possible to do for the quoted price when we had our design done. Although we were frustrated at this, we proceeded with the addition because they had already began the work. (NOTE: I was traveling for work, my wife was home during the construction). After the concrete had been laid, I received a picture from my wife and the first thing I noticed is that the patio design was incorrect. It looked exactly like the design our neighbors had chosen. When I called John asking about this, he kept dodging a response to my question, and these were his responses... - Kept saying he did me a favor for doing the work on the egress window and he did it for me and won't do it again, trying to make it seem like he was a hero for doing this and I should forget about the mistake that was made on his end. - Stated that sometimes changes need to be made on the fly and I wouldn't have been happy with our chosen design. Why wasn't this discussed with my wife before the decision to make the change to the design was made? - Stated it was my fault I was on a business trip and that I should have been there to oversee the work. I kept stating that these reasons are not valid reasons as to why the design was changed without the approval of my wife (who was home) and he kept returning to those same statements. Weather the design was changed on the fly or a mistake was made and our neighbors design was used for ours, they had our design on hand to go by and we did not receive this design. We are paying this company a lot of money for their expertise and professionalism and to provide us with the design we wanted. And for some reason if it cannot be done, we needed to know about it. We were not notified of this and when confronted we were given unprofessional responses and reasons as to why we did not get what we wanted. Although the quality of the final product turned out very good, the professionalism and business ethics of this company are poor. Our neighbors also had poor encounters with John and the secretary towards the end of their construction. They will be writing a poor review as well. The only reason why we did not rate this company an F is because the quality of the final product was very good and although the design is not what we wanted, we can still use the patio and it does look nice. We will not do business with or recommend Biondo Cement ever again.

Job was originally slated for end of May, early June. Called me on Saturday, April 15 and asked if they could do the job on Tuesday, April 18. Crew of 15 plus owner John Biondo came out and had the job poured in one day. Next day, crew of two power washed and saw cut. Friday had two more crew members staining and sealing. Driving on it a week later. Looks great. Very professional. Highly recommend. Price did seem high, but other bids were close. We did pay a little more to have a local company with a local office do the work. At least that way, if I have any issues, I have someone to visit instead of trying to track down someone on the phone.

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My wife scheduled a visit for a quote.  Joe came out and gave us a detailed quote.  He was very good, complete, punctual.  We had other quotes but decided on Biondo due to seeing other jobs of theirs and recommendations from friends.  My wife gave them a deposit of $1000 and booked the date for the job.  It was about 3 weeks out.  That was the last contact we had with them until the day of the job when the crew showed up at about 7:30am and got right to it.  They tore out the old concrete and laid the new concrete the same day.  The crew leader told me that they would be back the next day to saw cut and clean up and they did.  The
crews on both days were very good.  Everyone knew their jobs, there was no vulgarity, which was a concern because I had grandchildren watching the whole day.  Very professional group.  I am hiring them again in the spring to put in a stamped concrete
patio.  Great job.

Great job! Very professional work. They worked very quickly and efficiently.  The quality of work was very good. They sent a crew out that did a great job of cleaning everything up afterward. We had to call the office ourselves a few times to narrow down the date of construction. That said, we would definitely use their services in the future and would recommend them due to the quality and professionalism of their work.  The owner(s) are on site for the work.

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Removed 2000 sf concrete from two car driveway, side-turn 3-car garage, and front walkway.  Installed crush concrete base for all. Poured, floated, and brushed 6-bag mix concrete the same day as removal.  Saw cut control joints the next day and did a complete, power wash and clean-up of the job site.  Two year warranty.  Excellent finished look.  John Biondo, Owner was on-site and the team lead for the entire job.  He said, "I'll take care of you, if we remove, I'm not going to leave you open...we'll pour as soon as we can...you'll be surprised."  I was stunned at the teamwork, the talent, and the artistry of this group performing very difficult work.  It's understandable that during peak season companies may not be able to respond to small jobs.  Biondo Cement was in my subdivision  doing a very similar job and I asked for a quote.  They came over the same day since it was easy to mobilize their nearby large team of 10-12 men and six vehicles.  If you want an average job call anyone or try this hard work yourself.  Biondo Cement, Inc did a superb job and I recommend them without reservation.

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The crew was great and overall did a nice job for the work preformed.  The reason I  would not use this contractor again and am giving them F's for Responsiveness, punctuality, and professionalism is they say they guarantee their work for 2 years, but try to get them to come out or even return a phone call is a joke!!! The area we had replaced next to our patio cracked in two places over the winter.  My husband has called them 4 times and every time they say oh John hasn't called you yet?  Nope still no call!!!  Also they say they don't have our paperwork on file.  What a total scam we gave them a deposit and then when we wrote the final check after patio was finished, they had me make it out to cash, which I should have never done because now all I have is a check for $3800 made out to cash with a personal signature on the back with no recourse!  They talk a good game but don't stand by there guarantee!!!!!

So far so good.

After 6 months of calling, written letters, and the involvement of Malom 6 City Inspectors, John Biondo "only" responded thru the involvement of Angie's List.

Upfront review of job estimate was excellent. Estimator discussed their standard practices of what was included in their scope of work, had photos and stamp pads to show us the actual patterns. He made really nice suggestions with adjusting the patio shape to match the lines of the house, color recommendations and patterns. We were told it would be a two day process to prep, pour/stamp, saw cut and seal the new patio. We discussed the work backlog and when we could expect the work to be completed (2 weeks) .
When we called back the following week to schedule the work, we were then advised the work would be scheduled 4 weeks out - not 2 weeks as we were originally advised. They agreed to target a three week completion. The quality of the work was excellent and we are delighted with the quality of the work performed.
The significant negative experience that we can provide feedback on was a lack of follow-up and communication from Biondo with us concerning this job. The workcrew on the first day called and advised that they would not be arriving until noon rather than the original 9 am start time. This turned out to be the only proactive communication that we received from Biondo.
First, we were advised on the first day of work that the two day process was actually required three days:
Day 1 (Wednesday) - Site prep, Pour and Stamp
Day 2 (Thursday) - Sawcut
Day 3 (Friday) - Apply Sealer
Biondo performed the scheduled activities for Days 1 and 2, but did not show up to seal the job on Day 3 - no call, we called Biondo late in the day on Day 3 and left were told that they would come out Saturday (Day 4) to Seal. No one showed up Saturday during the day and we called Biondo and were advised that someone would come out Sunday (Day 5). On Monday (Day 6), my wife called Biondo and asked to speak with the owner about the poor follow-up with no communication which had resulted in the delay in completing the work and was preventing us from moving our Firepit set onto the new patio. She left a message for the owner to call. We did not receive a call from the owner nor anyone else from Biondo, but on Tuesday (Day 7) sometime during the course of the day - the patio was sealed.
Again, we are very pleased with the quality of work - we were disappointed with the communication and lack of follow-up from Biondo.