Biondo Cement Co Inc

Our neighbor and ourselves were looking to get stamped concrete patios at the same time. Biondo was the only company to respond to us out of 5 other companies, so we chose to go with them. A Biondo sales representative came out, measured our backyard, and quoted us accordingly to what we wanted. After our quotation we went to the Biondo design center and had our design made and to also choose our colors. We were very happy with the initial services provided. Before we left the design center, we even asked John Biondo himself what he thought of our design and he agreed it looked great and it was doable. We also have an egress window in the back yard and he said it would be no problem to take the patio around the egress window and make it level. Everything seemed to be good. Day of the pour I get a phone call saying that I need to pay extra to have the patio taken around the egress window and to make the patio level with the window. This frustrated me because it was agreed upon that this was possible to do for the quoted price when we had our design done. Although we were frustrated at this, we proceeded with the addition because they had already began the work. (NOTE: I was traveling for work, my wife was home during the construction). After the concrete had been laid, I received a picture from my wife and the first thing I noticed is that the patio design was incorrect. It looked exactly like the design our neighbors had chosen. When I called John asking about this, he kept dodging a response to my question, and these were his responses... - Kept saying he did me a favor for doing the work on the egress window and he did it for me and won't do it again, trying to make it seem like he was a hero for doing this and I should forget about the mistake that was made on his end. - Stated that sometimes changes need to be made on the fly and I wouldn't have been happy with our chosen design. Why wasn't this discussed with my wife before the decision to make the change to the design was made? - Stated it was my fault I was on a business trip and that I should have been there to oversee the work. I kept stating that these reasons are not valid reasons as to why the design was changed without the approval of my wife (who was home) and he kept returning to those same statements. Weather the design was changed on the fly or a mistake was made and our neighbors design was used for ours, they had our design on hand to go by and we did not receive this design. We are paying this company a lot of money for their expertise and professionalism and to provide us with the design we wanted. And for some reason if it cannot be done, we needed to know about it. We were not notified of this and when confronted we were given unprofessional responses and reasons as to why we did not get what we wanted. Although the quality of the final product turned out very good, the professionalism and business ethics of this company are poor. Our neighbors also had poor encounters with John and the secretary towards the end of their construction. They will be writing a poor review as well. The only reason why we did not rate this company an F is because the quality of the final product was very good and although the design is not what we wanted, we can still use the patio and it does look nice. We will not do business with or recommend Biondo Cement ever again.

Job was originally slated for end of May, early June. Called me on Saturday, April 15 and asked if they could do the job on Tuesday, April 18. Crew of 15 plus owner John Biondo came out and had the job poured in one day. Next day, crew of two power washed and saw cut. Friday had two more crew members staining and sealing. Driving on it a week later. Looks great. Very professional. Highly recommend. Price did seem high, but other bids were close. We did pay a little more to have a local company with a local office do the work. At least that way, if I have any issues, I have someone to visit instead of trying to track down someone on the phone.

The owner (John) came out to my house and was over 2 hours late for an estimate. He provided a quote, and based on what appeared to be a reasonable price, I scheduled my job. Then about a week before the work was scheduled to occur, John called me and told me my job was too small, and he was not going to do the work. He was unapologetic, rude and totally disrespectful. This ended up causing me a 6 week delay before I can get another company to do the work. I would not trust John or Biondo Cement - they are bad business people, and have no ethics.

My wife scheduled a visit for a quote. Joe came out and gave us a detailed quote. He was very good, complete, punctual. We had other quotes but decided on Biondo due to seeing other jobs of theirs and recommendations from friends. My wife gave them a deposit of $1000 and booked the date for the job. It was about 3 weeks out. That was the last contact we had with them until the day of the job when the crew showed up at about 7:30am and got right to it. They tore out the old concrete and laid the new concrete the same day. The crew leader told me that they would be back the next day to saw cut and clean up and they did. The crews on both days were very good. Everyone knew their jobs, there was no vulgarity, which was a concern because I had grandchildren watching the whole day. Very professional group. I am hiring them again in the spring to put in a stamped concrete patio. Great job.

Great job! Very professional work. They worked very quickly and efficiently. The quality of work was very good. They sent a crew out that did a great job of cleaning everything up afterward. We had to call the office ourselves a few times to narrow down the date of construction. That said, we would definitely use their services in the future and would recommend them due to the quality and professionalism of their work. The owner(s) are on site for the work.