Hettingers

It was nice that he was very responsive. I had a problem with the boiler and they came out within an hour. So, that was great. He was willing to work on it and I did assist somewhat. He didn't have all the equipment and parts necessary. So, I had to go to the hardware store once to get some parts and then, supply some of the tools since he didn't have everything. I assisted with some of the stuff that was necessary to be done. He got the things installed but they weren't quite the right model of pumps that were needed. So, things needed to be adjusted a bit. In the course of the adjustment, he over torqued one of the valves and ended up breaking it. So, that needed to be replaced. He did that. At the end, when I got the bill, I got charged for the replacement valve and I got charged for the labor it took to repair the stuff that he broke. His argument was that it would have been necessary to replace it anyway, one way or the other. But, I'm not so sure because he could have probably ordered the proper parts that would have fit without needing those initial adjustments. I don't know if he wasn't aware that other model of pump was available or not. I couldn't say. But, overall, I wasn't entirely satisfied with the interaction. I called and I wanted to know if I could get a refund at least on a half hour labor but he was very wishy-washy and didn't capitulate on that part. So, in the future, I probably won't be using him. He did forget to turn the valves back on after installing everything. One of the new pumps almost melted itself down from overheating. But, I caught it in time and switched those valves back on.