Total Lawn Care Inc

We are very pleased with the grass maintenance which includes cutting, edging and clean up. Jim blows out the sprinkling system and has fixed broken sprinkler heads. Jim is punctual and does an excellent job.

They are good.

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unknown

I am having a terrible time with this crew.  They are a weekly service.  The person who does the trimming repeatedly cut into my
 perennials and trees. I had to replace a new tree that even had grass cleared away from it.  The trimmer ran into the bark and it all fell off just at the level of the trimmer; it wasn't due to a rabbit.  I called the management and told them and removed entire front rows of ground cover that was too close to the grass.  They continued to do the same thing, cutting into half of perennials, cutting into the ground cover.  I called and asked them to stop trimming front yard.  When it also occurred in the backyard, I had to ask them to stop trimming the entire yard.  They also would run into my large pine trees and the bark has been damaged.  When I have callled the management said that the message to stop trimming never got to the crew and that was why they kept trimming.  Now, I have a shaggy looking yard that I have to buy an electric trimmer & do all this work myself or find another service mid-season. The management told me that the people they hire are not educated about plants. This is a terrible way to run a company. It was just negligence that they would go back a foot into my gardens and whack off part or even half of the plant.  The management has never asked to come out to look things over.  

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They are excellent. I found them on Angie's List and have been with them for about 2 years.

Reliable, timely and did a great job every week when they mowed my yard.

I have been using the company for about 6 weeks. Three technicians have been out a few times already. They do a fine job and know what to do. The sales person was very impressive. When they were putting my bid together he was very responsive and happy to answer any of my questions. He got me scheduled in a timely manner. He kept in touch with me to let me now when the crew would be out. He also showed up during the service while I was home and was extremely knowledgeable in his field. He was able to talk with me for quite awhile about everything they would be doing. I am very relived to have found such a great lawn company.

I have been using total lawn care for about two years now. The service is performed on a regular basis and to standard, weather permitting. However, their billing tends to be a bit behind, I will pay previous bills and it will not register on my monthly invoice from the company for several weeks afterwards. I was content with the lawn service but this past spring also signed up for shrub trimming, when July rolled around and the service had still not been performed I had to call 3 times to have them do it, and had a repeat experience in august. Even though I had signed up for the service and had called repeatedly at the beginning of the summer they do not seem to have a good system for keeping track of which services are supposed to be performed. When I called in august to again remind them of the shrub trimming I also requested a quote for snow removal, while the girl on the phone was very polite and helpful, she took down my information and told me a salesperson would call me back. Which never happened. I will be moving on to a company that is a little easier to work with.

unknown

They were terrible.  They decided not to show up and they didn't talk to me at all about it.  My son came over and made a path for me because they were late so they decided not to come.  I sent them an email and they replied saying they thought someone else took over for them.  When they did clean the drive they did a good job, which I would rate at least a B, but after they never showed up again their grade dropped to a D.

This was my second year working with Total Lawn Care, Inc. The first wear went relatively well with good service that was delivered on time. However, I did notice that they did not invoice in time, and that hinted that the company was not very organized. I let it go and decided to work with them for another year.  However, this year has been much more disorganized that the previous one. I was still receiving snow removal invoices in August...  The drop that spilled the cup was that I was billed for spring cleaning that I had not requested.  I called the company and spoke with Pete, the owner, who said he would look into it. More than 1 week passed without a response. I called back and spoke with Brian, who said he would speak with the owner and get the charges removed. Days passed and no response.  I finally called again almost a week after that and spoke with Brian again, who said he would need several more days to remove the charge.  At this point I had lost my patience, so I demanded to speak with Pete the owner, but he did not come to the phone. Instead Brian explained their "fix" for the problem: They amended the invoice for the unrequested spring clean and put gutter cleaning there, which I had already paid for.  It seemed to me that I was going to end up paying for services that I did not request no matter what.  The owner finally came to phone, weeks after I first tried to reach him, and tried to quickly fix the situation. My frustration level with this company was extremely high at this point, so I requested a written statement detailing all my billing to prove that I had no balance with them. Naturally, I did not trust them after all these issues. Once I received the statement, I called the owner to end my relationship with his company.  I was disappointed that he hung up the phone on me. If you need lawn care, you are better off looking elsewhere.

I'm pretty happy with the service that they did and also with the price.

We had used Total Lawn Care last year for weekly mowing and they did a good job, so we signed up again this year. After a couple of weeks, we noticed large divits in our back yard (easily a foot wide and 4"+ deep) that were caused by their guys spinning the mowers too fast on a wet lawn. I called on a Tuesday (our cut day was usually Thursday but would often shift to Friday or Saturday with rain) and left a message with the woman that answered the phones. I explained to her that we were listing our house for sale within a month and that this type of damage to our yard was unacceptable. She said that the lawn service manager would be out to our house to look at the damage and provide a solution either later that day or the next and she would note that the lawn guys needed to slow down for future cuts to prevent more damage. On Thursday the lawn crew showed up and proceeded to go fast again, leaving even more patches of dirt and ripped up grass in our yard. This was after I watched another company mow our neighbors yard slowly, making sure not to spin the mowers or dig up dirt and mud. I called TLC again and once again spoke to the woman that answered the main line. I explained again that no one had come out to talk to me and the lawn crew was still tearing up our yard. I told her that I would give them until the following Tuesday (a week since the first call) to send someone out or I was canceling our service. I also reminded her that I had signed up to have our gutters cleaned almost three weeks ago and that had still not been done. I never heard from them and left a message Tuesday evening that I wanted to cancel my service. I received a call Wednesday morning from what I believe was the owner trying to pacify me into keeping them and promising someone to be out to survey the damage but at that point I already had another company ready to go and wasn't willing to give them any more time. I think I was more than reasonable in trying to give them chances to get it right, but the fact that they didn't care enough to send someone out for damaged property after a week and three phone calls was the limit of my patience.

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We have several trees on our property and they did a good job cleaning
up everything including the deck area and landscaped areas.  I would
definitely use them again.

Well, this winter was surely the ultimate test for those in the snow removal business. Overall, very happy with their service. They were timely and did a good job, in spite of the very rough conditions.

The only thing I would change is I would like to find a company that did follow up after the Troy snow plows dump a 3 foot frozen snow berm in the entrance of our driveways. Several times, we had to shovel that wall of snow out of the way before we were able to get out of or into our driveway. I tried to contact the company twice and left messages but got no response.

They did a good job.

Fantastic job from start to finish!  I was contacted same day I made inquiry and Fred came out to give me estimate. I contracted for snow removal for all sidewalks (corner lot) and driveway.  Crew showed up and did a great job each and every time.  I am so happy with the service that I just signed up for lawn care for the upcoming season.

Good! They always made our lawn look well maintained.

It all went great and I will continue to use them.

Completely unprofessional - the service provider performed services that were completely unnecessary and sent a bill for the services. They were to perform services "as needed," however, they would mow the lawn when it had just been done by the tenant and trimmed the bushes even though they had just been trimmed 2 weeks prior. They will take full advantage of you; do not hire this company.

Been a customer for many years and have been happy with their services. Prices are competitive, not the cheapest but they do good quality work and I have been satisfied with the results. Very willing to come back and fix something if not completed properly. Bill Udell, their arborist, is excellent and provides good advice on planting and maintenance.



Only issue has been, as others have described - communication. Email and voice mail messages are often not returned in a timely manner, or sometimes there is no follow up. I understand that they have taken on some big commercial projects lately, however I would recommend maintaining some customer service level with existing clients and perhaps not take new business if it exceeds capacity.

They are so busy they have no time to return calls. The broke my window well covers and have not responded to my email that shows them the damage. It takes them forever to get you a quote on something. Some of the people are nice but it is a poorly managed company.