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The Carpet Guys LLC

4.7(
507
)

Carpet Sales and Installation, Hardwood Flooring Sales and Installation

About us

Super Service Award winning company on Angi with over 50yrs of combined professional experience, The Carpet Guys are the flooring and carpet experts of southeast Michigan, servicing all of Metro Detroit, including Oakland, Wayne, and Macomb counties, respectively. As well as the Greater Chicagoland area and Toledo, Ohio. The Carpet Guys are also the proud recipients of the Better Business Bureaus (BBB) Torch Award for ethics in 2020 and 2023.

Business highlights

15 years of trusted experience
Family Owned & Operated
Eco Friendly

Services we offer

Carpet Sales & Installation, Hardwood, Laminate, Vinyl, Luxury Vinyl Plank, Sheet Vinyl, Waterproof Flooring, Flooring Sales & Installation.

Services we don't offer

Floor or Carpet Repair that wasn't installed by us, Rug Dying & Cleaning, Area Rugs, Carpet Tiles, Carpet Squares, Carpet Stretching.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7507 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
9%
3
4%
2
4%
1
5%
Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Write a review
Showing 501-507 of 507 reviews
Robert W.
03/2014
5.0
carpet installation
  + -1 more
.
Description of Work: New carpet laid in DR & LR; excellent attention to detail and cleanup.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from The Carpet Guys LLC
Dear [removed member name]- We thank you very much for time and your business as well as your kind words in your review.
sheila M.
02/2014
5.0
carpet installation
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from The Carpet Guys LLC
Hi [member name removed]- Thank you so very much for choosing The carpet Guys! And thank you again for all of your feedback! Sincerely, Joseph The Carpet Guys
STEVE M.
05/2013
5.0
carpet installation
  + -1 more
unknown
Description of Work: Best crew and hard working !! Floor turned out amazing great and super fast service . Lorraine the sales rep was wonderful have a second job lined up with them already !! a+++
Rating CategoryRating out of 5
Yes, I recommend this pro
Alex ..
02/2013
5.0
carpet installation
  + -1 more
it all went great
Description of Work: the guy joey cam out to my house and brought so many samples to choose from. he was such a nice guy and gave me a great deal i say thanks to that the 2 guys that came to install where really cool and frendly got it done in one day cant beat that
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Jill M.
10/2012
4.0
carpet installation
  + -1 more
Good.
Description of Work: Installation of carpet and vinyl flooring.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,500
Patricia O.
05/2012
4.0
carpet installation
  + -1 more
Please see above
Description of Work: The sales associate was wonderful. I had a very good experience with him.The installers were also very nice but very slow. It took two days for them to lay the carpet in my home with them staying til after 11PM on the second day. This got to be a little much. I do understand that they had a lot of carpet to install but I have had carpet installation before and it never took so long. As for the quality of the carpet I thought the carpeting I ordered had a higher nap but once installed looks flat. I hate to write anything bad because the people were so nice but I am just writing what happened.
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
$3,900
Response from The Carpet Guys LLC
Hi Member- I am very sorry that your installation took longer than we had expected. Our installation usually does take a little longer than most others because of the fact that we move all of the furniture and pay very close attention to all of the small details that many other companies tend to make a quick breeze through. Our installers also take a long extra step of using a power stretcher above and beyond only using the usual knee kick stretch that most installers use. However, being there until 11pm is unacceptable though and for that I take full responsibility and I am extremely sorry that it inconvenienced you. Usually we are able to knock it out in a more timely manor but at the same time, I want our installers not to rush anything and make sure they do a very good job. As for the carpeting, I double checked your order to make sure you had the proper carpet for your job and indeed you do. Please keep in mind that when carpet is shipped from the mill to us that it is pressure wrapped extremely tight in very large rolls that usually weigh over 1,200 lbs each. Not to mention there are usually anywhere between 40-70 of these very heavy rolls piled on top of each other for several days during freight. For this reason, your new carpet will often look very flat and stiff for the first couple weeks after it is first laid. This is normal. To help make sure your new carpet reaches its full thickness, it is a good idea to use a good powerful upright vacuum and do it often for the first few weeks. Vacuum in both directions making long slow passes each way. The carpet will soon absorb more of the air and humidity and blossom to its full thickness within a short period of time. We very much appreciate your business and we want to make sure you are very happy and if there is anything that we can do to try to make your experience with us more enjoyable or one that you would recommend to your close friends or others, we would like to hear from you. Your feedback is also very important and I appreciate your bringing this to our attention. We will make every effort in the future to try to button up each job in a more timely fashion but at the same time remain in spec with our high standards of quality workmanship.

Contact information

977 E 14 Mile Rd, Troy, MI 48083

http://www.carpetguys.com/?src=angieslist

Service hours

Sunday:
8:00 AM - 9:00 PM
Monday:
7:00 AM - 10:00 PM
Tuesday:
7:00 AM - 10:00 PM
Wednesday:
7:00 AM - 10:00 PM
Thursday:
7:00 AM - 10:00 PM
Friday:
7:00 AM - 10:00 PM
Saturday:
8:00 AM - 9:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
2101209706
Trade License Locale
MI
Trade License Authority
Michigan Department of Licensing and Regulatory Affairs
Trade License Expiration
05/31/2027
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Carpet Sales and Installation,
Hardwood Flooring Sales and Installation

FAQ

The Carpet Guys LLC is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 9:00 PM

Monday: 7:00 AM - 10:00 PM

Tuesday: 7:00 AM - 10:00 PM

Wednesday: 7:00 AM - 10:00 PM

Thursday: 7:00 AM - 10:00 PM

Friday: 7:00 AM - 10:00 PM

Saturday: 8:00 AM - 9:00 PM

The Carpet Guys LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Carpet Guys LLC offers free project estimates.
Yes, The Carpet Guys LLC offers eco-friendly accreditations.
Yes, The Carpet Guys LLC offers a 10% senior discount.
No, The Carpet Guys LLC does not offer emergency services.
Yes, The Carpet Guys LLC offers warranties.
The Carpet Guys LLC offers the following services: Carpet Sales & Installation, Hardwood, Laminate, Vinyl, Luxury Vinyl Plank, Sheet Vinyl, Waterproof Flooring, Flooring Sales & Installation.
Floor or Carpet Repair that wasn't installed by us, Rug Dying & Cleaning, Area Rugs, Carpet Tiles, Carpet Squares, Carpet Stretching.

Contact information

977 E 14 Mile Rd, Troy, MI 48083

http://www.carpetguys.com/?src=angieslist

Service hours

Sunday:
8:00 AM - 9:00 PM
Monday:
7:00 AM - 10:00 PM
Tuesday:
7:00 AM - 10:00 PM
Wednesday:
7:00 AM - 10:00 PM
Thursday:
7:00 AM - 10:00 PM
Friday:
7:00 AM - 10:00 PM
Saturday:
8:00 AM - 9:00 PM