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The Carpet Guys LLC
Designer Interior Lighting Plan, Carpets or Rugs - Clean at Home, Carpet Repair, Refasten, or Stretch,
About us
Super Service Award winning company on Angi with over 50yrs of combined professional experience, The Carpet Guys are the flooring and carpet experts of southeast Michigan, servicing all of Metro Detroit, including Oakland, Wayne, and Macomb counties, respectively. As well as the Greater Chicagoland area and Toledo, Ohio. The Carpet Guys are also the proud recipients of the Better Business Bureaus (BBB) Torch Award for ethics in 2020 and 2023.
Business highlights
15 years of experience
Services we offer
Carpet Sales & Installation, Flooring Sales & Installation., Hardwood, Laminate, Luxury Vinyl Plank, Sheet Vinyl, Vinyl, Waterproof Flooring
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7449 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 2% | ||
| 2% | ||
| 2% |
Filter reviews by service
Showing 26-50 of 449 reviews
Vickie K.
May 2022
Let me just say, I usually panic about having to have anyone I don’t know come into my home and do a project. I couldn’t have been more impressed with the whole experience with The Carpet Guys and their service. MIA RADOSAVAC Was my sales rep who was very personable, not pushy and listened to what I wanted done. She is the sales person you would want to come to your home. Mario Romero Sr. Was my installer. I can’t tell you how many times I checked in during the install and just said “wow”. Mario is top notch at his craft. I honestly would ask for him over and over. He did amazing work! I am in LOVE with my new flooring. Thank you thank you thank you!!!
Response from The Carpet Guys LLC
"Hello [Member Name Removed], Music to our ears!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to the rest of the team on how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!"
Michael T.
May 2022
The installers were outstanding. I was getting new furniture that had not yet been delivered. I told the installers, Jose and his partner to just leave the bedroom furniture on the front porch and I would get my son to help me carry them 250 feet uphill to the road for a garbage pick up. Without me asking, I noticed that they handcarried these four pieces of very heavy furniture all the way to the road for me. I was stunned. I would highly recommend the carpet guys and their installation crew in the future
Response from The Carpet Guys LLC
"Hello [Member Name Removed], What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to the rest of the team on how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!"
Becky B.
May 2022
Very smoothly. Both salesman and installers were great!
Response from The Carpet Guys LLC
"Hello [Member Name Removed], Music to our ears!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to the rest of the team on how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!"
Kandis K.
May 2022
Everything went great! I am very happy with the overall process with The Carpet Guys, they made it very easy and we're able to schedule the installation quickly. The installer, Gus, was awesome, very nice and professional. I highly recommend their services.
Response from The Carpet Guys LLC
"Hello [Member Name Removed], WOW THIS IS GREAT TO HEAR! We only want the best for our customers and we are so happy you are glad with your install! We will make sure to let the team know of the amazing review you left. WELCOME TO THE CARPET GUYS FAMILY!!"
DuJuan F.
May 2022
Amazing. Quick and professional.
Response from The Carpet Guys LLC
"Hello [Member Name Removed], What fantastic feedback!! We will also pass along your review to the rest of the team on how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!"
Cindy T.
May 2022
My salesman Joseph Laduke was on time and professional, helped explain exactly what I needed. Mario Romero Sr. And his helper were always on time. They worked very hard and long hours. They answered all of my questions, were extremely professional and also very friendly.
Response from The Carpet Guys LLC
"Hello [Member Name Removed], We were very happy to serve you. If we can do anything for you in the future please contact us and we will assist you immediately. Thank you for your feedback!"
April I.
Apr 2022
Great experience from start to finish. My sales rep, Joe, went above and beyond. The installers Sebastian and George were great. Sebastian is a perfectionist and George is hilarious and very friendly. Very satisfied with my experience. The carpet is beautiful.
Response from The Carpet Guys LLC
"What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to the rest of the team on how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!"
Kathleen B.
Apr 2022
they arrived at 1 pm and went right to work installing the carpet padding. they were very efficient and hot the job done quickly. The only remark I would make is they give no time frame for arrival. they call you early morning the day of so you need to take off a whole day of work for a few hour job.
Response from The Carpet Guys LLC
"What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to the rest of the team on how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!"
Casie C.
Apr 2022
We had such a great experience with The Carpet Guys! It started when the sales rep came to our home - honestly, he’s the whole reason we purchased. Brian Erlandson was straight forward and made us feel comfortable. As we discussed our options, he was knowledgable of the products and answered all of our questions easily. In the end we felt certain that we were getting a good deal and the best price. We were supposed to have another company quote later that afternoon, and it’s only because we liked Brian so much that we cancelled them and just went with Carpet Guys! Then on the date of installation, we had a major snowstorm and I was certain we wouldn’t be getting our carpet installed - but mid-morning we got a call that they were on their way! I was SO excited. Two guys came - they were neat, efficient, polite, and hard workers. We were so happy with the job that was done and LOVE having our finished basement. Would totally recommend Carpet Guys, and ask for Brian! :)
Response from The Carpet Guys LLC
"What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to the rest of the team on how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!"
Joel K.
Mar 2022
High quality work by excellent hardworking people.
Response from The Carpet Guys LLC
"What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to the team on how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!"
Tom S.
Mar 2022
Everything was excellent from our meeting with Salesman Antoni Bogojevski until the install by Gus and his assistant. They were very professional and efficient. Tom
Response from The Carpet Guys LLC
"What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to the team on how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!"
Harmony K.
Feb 2022
I had a great experience from start to finish with the carpet guys. Our salesman Robert R. was very friendly & knowledgeble to our installer David who did an exceptional job. What you want is exactly what you get, unlike with other companies. I will be calling them again in a few months for my remaining rooms.
Response from The Carpet Guys LLC
"What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to the team on how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!"
Eric R.
Feb 2022
Sales Rep Tyler is very knowldgeable and professional. Call Reps: All have given excellent service. Installers: David and Horatio did an exceptional job. Than you all!
Response from The Carpet Guys LLC
"What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to the rest of the team on how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!"
Nancy P.
Feb 2022
Brian E. came to the house and measured the room and also brough carpet samples to us. He was so friendly and very nice to work with. Went over everything. Eric and his team did a fantastic job laying the carpet. Very pleasant to have at our home. Very careful when moving furniture (even moved the furniture back) and vacuumed the new carpet before they left. We would have The Carpet Guys back!!
Response from The Carpet Guys LLC
"We love to hear this! We only want the best for our customers and we are so happy you are glad with your install! We will make sure to let the team know of the amazing review you left. WELCOME TO THE CARPET GUYS FAMILY!!"
Myrna H.
Feb 2022
Fantastic Arrived on time Very efficient- job was complete -from tear out to install in a few hours Extremely helpful-tied all the old carpet and put it out to the trash. Helped reassemble some of the bigger items of furniture
Response from The Carpet Guys LLC
"WOW THIS IS GREAT TO HEAR! We only want the best for our customers and we are so happy you are glad with your install! We will make sure to let the team know of the amazing review you left. WELCOME TO THE CARPET GUYS FAMILY!!"
Leon L.
Feb 2022
The sales rep Jonathan was great and Orlando the installer was very professional and I love the work they've done. I'll be using them again.
Response from The Carpet Guys LLC
"Thank you so much for your kind words, [Member Name Removed]. We really appreciate you taking the time out to share your experience with us. Cheers, The Carpet Guys"
Danielle L.
Jan 2022
The sales representative we worked with, Brian E., was a pleasure to work with and, without hesitation, we want to work with Brian E. again when we need new carpet for a different space. We didn't feel rushed or pressured to make a decision during our appointment. We had actually planned NOT to purchase carpet during our initial appointment with Brian E. and had planned to look at our options, think about it for a few days, and then make a decision and call back to purchase carpet. However, Brian E. answered our many, many questions, we found the perfect carpet for our space, Brian E. was able to arrange delivery within the time frame that we needed, and we changed our plan on the spot and purchased carpet by the end of our meeting. Sergio and his team installed our new carpet. They were fast, polite, professional, and fun. (We didn't know how they would get the carpet down our stairs that make a 90-degree turn but they made it happen without scuffing the walls!) We also wanted to use a pewter-colored gripper strip where the carpet transitioned to concrete floor under closet doors instead of the silver or gold options offered by The Carpet Guys and they were able to accommodate our request and use and install the pewter strips that we had purchased. We eventually plan to replace more carpet and when we do, we will be reaching out to work with Brian E. at The Carpet Guys and we will be requesting installation by Sergio and his team. Our sales and installation experience with The Carpet Guys, Brian E., Sergio, and Sergio's two hardworking installers all exceeded our expectations!! Highly recommend.
Response from The Carpet Guys LLC
"Thank you so much for your kind words, [Member Name Removed]. We really appreciate you taking the time out to share your experience with us. Cheers, The Carpet Guys"
Leo M.
Jan 2022
Awesome. We needed it done 3 days before Christmas and they were done in under 5 hours. The installers were awesome and worked as a team.
Response from The Carpet Guys LLC
"Hello [Member Name Removed], WOW THIS IS GREAT TO HEAR! We only want the best for our customers and we are so happy you are glad with your install! We will make sure to let the team know of the amazing review you left. WELCOME TO THE CARPET GUYS FAMILY!!"
Ryan H.
Dec 2021
From my in-home appt with my sales rep (Joe L) to the install my experience was amazing. I have received carpet from them before and got the same installer, Rafael. Rafael is so professional and nice and his quality of work is amazing. Definitely refer them to everyone I know!
Response from The Carpet Guys LLC
"Hi [Member Name Removed], WOW THIS IS GREAT TO HEAR! We only want the best for our customers and we are so happy you are glad with your install! We will make sure to let Joe, Rafael, and the rest of the team know of the amazing review you left. WELCOME TO THE CARPET GUYS FAMILY!!"
Lori B.
Dec 2021
Excellent service. Gus was fantastic and very courteous at installation time. John K explained everything thoroughly. Very satisfied and would use again.
Response from The Carpet Guys LLC
"Hi [Member Name Removed], What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to John on how well of a job he did! Only the best for our customers. Welcome to the Carpet Guys family!"
Judy M.
Dec 2021
Fantastic! Rebecca (sales) friendly and professional. Jesse and Morocio(installers) -they also prevented a potentially deadly situation by detecting a gas leak from a recently installed dryer. Give them a bonus!!!
Response from The Carpet Guys LLC
"Hello [Member Name Removed], What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to Rebecca, Jesse and, Morocioon how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!"
Toni J.
Dec 2021
From the very beginning, my sales representative Robert R. was very professional. I explained to him what I wanted, and he never tried to push me in a direction to make additional purchases but at the same time assisted me with my color selection to give be a better contrast for the tile that I had on my landing. Thank you, Robert, keep up the good work! My installer was David R. who was also very professional, I received a call on the morning of my installation to advise me of his ETA. He arrived, removed my old carpet discarded the old and installed the new carpet. I am very pleased with my new carpet install. Keep up the good work Davis R.
Response from The Carpet Guys LLC
"Hello [Member Name Removed], What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to Robert on how well of a job he did! Only the best for our customers. Welcome to the Carpet Guys family"
Ron B.
Nov 2021
From our first phone call to the finished product, we were so very pleased. The sales rep, Pauline, was very knowledgeable about carpeting, and was very easy to talk to. The installer, Martin, was a no-nonsense, get the job done kind of person, who did his work well with his assistant. If we ever needed carpet again, we will certainly call The Carpet Guys, and also recommend them to family and friends.
Response from The Carpet Guys LLC
"Hello [Member Name Removed], What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to Pauline and Martin on how well of a job he did! Only the best for our customers. Welcome to the Carpet Guys family!"
Jason F.
Nov 2021
The sales men Brian was really thorough in the products they had to offer. The Install Josh did was super clean and really worked with my needs.
Response from The Carpet Guys LLC
"Hello [Member Name Removed], What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to Brian on how well of a job he did! Only the best for our customers. Welcome to the Carpet Guys family!"
Lucia B.
Oct 2021
Sergio did a fabulous job, would hire again
Response from The Carpet Guys LLC
"Hello [Member Name Removed], What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to Sergio on how well of a job he did! Only the best for our customers. Welcome to the Carpet Guys family!"
Licensing
State Contractor License Requirements
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FAQ
The Carpet Guys LLC is currently rated 4.7 overall out of 5.
The Carpet Guys LLC accepts the following forms of payment: CreditCard
Yes, The Carpet Guys LLC offers free project estimates.
No, The Carpet Guys LLC does not offer eco-friendly accreditations.
No, The Carpet Guys LLC does not offer a senior discount.
No, The Carpet Guys LLC does not offer emergency services.
No, The Carpet Guys LLC does not offer warranties.