The Carpet Guys, LLC logoApproved Pro
Approved Pro

The Carpet Guys, LLC

Laminate Wood or Stone Flooring - Install, Vinyl or Linoleum Sheet Flooring or Tiles - Install, Luxury Vinyl Flooring Installation (Materials Not Provided by Consumer),

About us

The Carpet Guys is a family-owned, shop-at-home flooring retailer located in Troy, Michigan, with an A+ rating from the Better Business Bureau. In addition to winning multiple Super Service Awards from Angie's List users, The Carpet Guys hold the distinction of being a six-time winner of The Macomb Daily's Readers Choice award for Best Carpet and Flooring Store and winning the Best Boutique Flooring Retailer award from WDIVs (Channel 4) viewers. The Carpet Guys specialize in the sales and installation of carpet, vinyl, laminate, and hardwood flooring. We offer convenient day and evening appointment times seven days a week and provide our customers with lifetime installation warranties, furniture-moving services, and upgraded premium padding at no additional cost.

Business highlights

15 years of experience

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.6274 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
11%
3
2%
2
1%
1
4%

Filter reviews by service

Showing 1-25 of 274 reviews
Lodean M.
May 2025
5.0
Carpet - Install
$560,000
They were on time professional and thoroughly cleaned after the job. I would say they were excellent.

Catherine L.
Apr 2025
5.0
Carpet - Install
$1,000,000
The two gentlemen who installed the carpet were extremely professional and helped move and replace the furniture once the job was completed. The carpet looks great and the job was completed in one day. Thanks to Jose and Jose.

L.D M.
Mar 2025
5.0
Carpet - Install
$80,000
I love my new carpet, Kelvin and I can't think of the other guy was so friendly and professional. We will recommend you all to anyone needing carpet.

Rebecca G.
Jan 2025
5.0
Carpet - Install
I can’t begin to tell you how great Amanda in the Customer Care Dept. Is at The Carpet Guys. She went above and beyond in getting us taken care of with the carpet warranty. Wonderful lady. And when I asked Amanda for a good install team. She came thru again with Rudy and Oscar. These two installers were prompt, courageous and did an outstanding job for us. Thank you!
Response from

"Thank you so much for your glowing review! We?re thrilled to hear how Amanda in our Customer Care Department went above and beyond to assist you with your carpet warranty. She truly is an asset to our team! We?re also delighted to know that Rudy and Oscar provided a prompt, courteous, and outstanding installation experience. We?ll be sure to pass along your kind words to them. Thank you for choosing The Carpet Guys. If you need anything else in the future, don?t hesitate to reach out."


Colleen C.
Dec 2024
5.0
Yes, I recommend this pro
The installers, Ceser and Antonio were great, did a good job and cleaned up everything g after!
Response from

"Thank you for sharing your experience! We?re thrilled to hear that Cesar and Antonio did a great job and left everything clean and tidy. We?ll be sure to pass along your kind words to them. We appreciate you choosing The Carpet Guys and look forward to assisting you again in the future!"


Al A.
Sep 2024
5.0
Yes, I recommend this pro
Matt did very nice job. Very professional.
Response from

"Thank you for your feedback! We're thrilled to hear that Matt did a great job and provided professional service. Your satisfaction is important to us, and we're glad you had a positive experience. If you need anything else, please feel free to reach out!"


Al A.
Sep 2024
5.0
Yes, I recommend this pro
Matt did very nice job. Very professional.
Response from

"Thank you for your feedback! We're thrilled to hear that Matt did a great job and provided professional service. Your satisfaction is important to us, and we're glad you had a positive experience. If you need anything else, please feel free to reach out!"


D B.
Apr 2024
5.0
Yes, I recommend this pro
Mike was very helpful with our carpet selection process. The choices are endless, but he helped narrow the choices for our needs. The price was very good. This was our 3rd time hiring Carpet Guys and all experiences were 5 star!
Response from

"Thank you for your continued trust in The Carpet Guys and for taking the time to share your positive experience. We're delighted to hear that Mike was helpful in guiding you through our extensive carpet selection and that you found a solution that fits your needs at a great price. It's wonderful to know that each of your experiences with us has been worthy of 5 stars! We truly appreciate your loyalty and are thrilled to have been able to serve you multiple times. We look forward to continuing to provide you with top-notch service in the future. If there's anything else we can do for you, please don't hesitate to reach out. - Joe Zago"


Lexi R.
Mar 2024
5.0
Luxury Vinyl Flooring Installation (Materials Not Provided by Consumer)
Yes, I recommend this pro
Dave and Steve did a FANTASTIC job on our flooring! We are so happy with how our new floors turned out. We even told some family to request them by name when they call to get some work done!
Response from

"Thank you so much for your wonderful feedback! We're thrilled to hear that Dave and Steve delivered a fantastic job on your flooring project, and that you're delighted with the new floors. It's great to know their hard work and dedication have led you to recommend them to your family. We'll be sure to pass along your compliments to Dave, Steve, and the rest of our team. Thank you for choosing us for your flooring needs and for your kind recommendation. We look forward to serving you and your family again in the future. - Joe Zago"


Risa K.
Mar 2024
5.0
Yes, I recommend this pro
Great experience from start to finish!
Response from

"Thank you for your positive feedback! We're thrilled to hear you had a great experience with us from start to finish. It's our goal to ensure every customer is completely satisfied with our service. If there's anything else we can do for you, please don't hesitate to reach out."


William J.
Aug 2023
5.0
Yes, I recommend this pro
The Crew of two men BASSEL DHEINI and his partner did and outstanding JOB. I wish I could always find such polite and good workers, THANK YOU
Response from

"Thank you so much for your kind words! We're thrilled to hear that Bassel and his partner provided outstanding service. We take pride in delivering exceptional work and ensuring your satisfaction. If you ever need any more assistance or have further projects, don't hesitate to reach out. Your appreciation means a lot to us!"


Freeman W.
Jul 2023
5.0
Vinyl or Linoleum Sheet Flooring or Tiles - Install
Yes, I recommend this pro
The men were very professional and they finished in one day as promised. Thank you very much!
Response from

"Thank you for your kind words! We're thrilled to hear that our team was professional and efficient in completing your project as promised. Customer satisfaction is our top priority, and we're glad we could meet your expectations. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you for choosing us for your flooring needs."


Tom B.
May 2023
5.0
Yes, I recommend this pro
Mario Romero and his crew did a fabulous job. They arrived on time, were very polite and even wore face masks. They did an absolutely stunning job. He answered all of our questions. He gave us specific instructions on how to take care of our new vinyl flooring. He was great!!!
Response from

"Thank you for the wonderful review! We are thrilled to hear that Mario Romero and his crew did a fabulous job on your flooring installation. Their punctuality, politeness, and adherence to safety measures are highly appreciated. We are glad to know that they provided specific instructions on how to care for your new vinyl flooring and answered all of your questions. It is fantastic to hear that you had a great experience with them. Thank you for choosing us and for your kind words. If you have any future flooring needs, please do not hesitate to reach out."


Judy B.
Apr 2023
4.5
Yes, I recommend this pro
$590,000
I just want to send out kudos to the 2 people who installed my new kitchen floor, Mario and Magdalena. Very professional about getting the job done in a timely manner. They called before arriving, worked with skill and precision and left my house in perfect order. I love my new floor.
Response from

"Thank you for sharing your positive experience with The Carpet Guys! We're delighted to hear that Mario and Magdalena provided professional and efficient service during the installation of your new kitchen floor. It is great to know that they kept you informed of their arrival and made sure your home was in perfect order once the job was completed. We are thrilled that you love your new floor, and we'll be sure to pass along your kind words and appreciation to both Mario and Magdalena. Thank you for choosing The Carpet Guys for your flooring needs, and we look forward to assisting you with any future projects!"


Roy U.
Feb 2023
1.0
$240,000
This company will not honor the contract they have you sign. On the back of the contract, it states: we will remove your tile, trim and shoe moldings and place them neatly at your curb. This is not what happens! The kid they send to install the flooring will place subflooring on top of your current flooring and then install the new flooring on top of the sub flooring, leaving your NEW floor 3/4 of an inch higher than the rest of your house. Any of the things you discuss during the consultation, this company will not honor. You must force the sales person to write on that contract everything he talks about. You cannot trust anything they say in your home. The unprofessionalism consists of not arriving to our first scheduled appointment of 7 AM to 5 PM after I took the entire day off to meet them, not shutting doors when the kid goes outside in the winter for 25 minutes., putting his tools on your kitchen table and scratching the table. Installing the tiles going in the opposite direction that I indicated I wanted the tiles. Cutting into your cabinets with a tool when it is not necessary and without permission. Getting tile glue all over your leather couches. Refusing to return calls when you reach out to discuss the poor installation you received. After a month they finally called me on a Saturday and offered me a $200 settlement. Wow! I was also offered the option to purchase new trim and shoe molding and they would do the installation for free and they did not honor that either! I highly recommend you seek out another company for your flooring needs. Find someone who has professionals who can do the job you need. Not the job they want to do. Attached are a photos you will see where the kid cut into 2 of my cabinets, and on the other side of the wall did not cut into the cabinet at all. Therefore it was not necessary, but he did it anyway. While waiting for Glue to dry, the kids sit on my couch, and got glue all over the arm of my leather couch, and the transition strip that does not work because the new floor is too high, also, the transition strip does not even meet the end of the wall. There is a gap. Photo of The damage to my kitchen table Everywhere the kid they sent did work in My Home has a problem. This has been the most unprofessional uncompleted work I have ever had done in my home.

Lena H.
Nov 2022
4.5
Yes, I recommend this pro
I had a great experience with the Carpet Guys. 1) The person who came to my home to measure and help me select the carpeting was Brendan, and he gave me time to discuss and choose what I liked. He was personable and kind and thorough and patient; that is, everything that a client expects from a business associate. I STRONGLY RECOMMEND HIM, HE DESERVES THE BEST!!! 2) On the day of our agreement for installation two guys came, but they thought my furniture was too much for two persons to lift, and they left without even being polite or letting me know that they were leaving... HOWEVER, a few days later, I got two younger guys, Sergio A. Rodriguez, and Ray Warminski, who installed my carpeting in a few hours all over my home, and I CANNOT PRAISE THEM ENOUGH. They worked nonstop, they did it with joy and a smile on their face, they went way beyond the call of duty to please me, they worked together nicely, and they made this difficult task and experience pleasant for me and my husband. I RECOMMEND THEM WITH MY UTMOST ENTHUSIASM, and I believe that these guys deserve only the BEST!!! It broke my heart to see how hard they worked and I believe that they could have more help for what they did, BUT I ONLY HAVE WORDS OF PRAISE FOR THEM. PLEASE REWARD THEM THE BEST WAY YOU CAN. THEY DESERVE IT!!!
Response from

"Thank you for sharing your wonderful experience with The Carpet Guys! We are thrilled to hear that Brendan was able to provide you with the exceptional service you deserve while helping you select the perfect carpeting for your home. We apologize for any inconvenience caused by the initial installation team, but we're glad that Sergio and Ray were able to make up for it with their hard work, professionalism, and positive attitude. We truly appreciate your kind words and recommendations, and we will be sure to pass along your praises to Brendan, Sergio, and Ray. At The Carpet Guys, we take pride in our team dedication to customer satisfaction, and it is always rewarding to hear about their outstanding performance. Thank you for choosing us for your flooring needs, and we hope to continue exceeding your expectations in the future!"


Vonda J.
Sep 2022
5.0
Yes, I recommend this pro
The Carpet Guys was a great experience from the beginning to the end. The Installer's name was Omar, and he was awesome. He and the young man working with him took their time and made sure everything was perfect from the beginning of the installation to the end. They were very courteous, professional and worked very quickly. I was shocked when they were done, because it didn't take them long to complete two bedrooms. I would definitely recommend them to others.
Response from

"Hello Vonda, We are incredibly happy that you are happy with your new flooring! We will be sure to tell Omar how pleased you are with the work he did. Welcome to the Carpet Guys family!! - The Carpet Guys."


Isaia P.
Sep 2022
5.0
Yes, I recommend this pro
$160,000
From start to finish, The carpet guys were 5 stars! My salesman Joe Laduke was awesome and he helped guide me towards the perfect carpet for my home. Jose the installer arrived when he said he would, introduced himself and got right to work. These installers work their tails off and he did an amazing job, even cleaning up after himself. I am all for supporting local businesses, and I would definitely recommend this company to anyone looking for professional, top notch service. THANK YOU CARPET GUYS.
Response from

"Thank you."


Don L.
Sep 2022
5.0
Yes, I recommend this pro
$568,000
Entire process from consultation to installation went quickly and smoothly. Mia was friendly, thoughtful, and thorough during consultation. She presented multiple options at different price points for consideration based on my needs. Installation was scheduled less than a week later. Sergio R and Gilbert G were friendly and professional installers. They were cautious when moving furniture and communicated additonal instructions well. Installation only took one day as quoted and they did not leave a mess behind. The carpet feels excellent and I am satisfied with the service.
Response from

"Thank you."


Denyale K.
Aug 2022
3.5
One of two installers walked through my home into the living room and out the front door without asking and did not have booties on his feet. He claimed he did this because the garage door was closed and he needed to go to the truck. All he had to do was ask me to open the door instead of walking right past me as if he owned my home. Very disrespectful. We do not even walk through our house with our shoes on. I called the salesperson to complain and he said that he would let the installation manager know and that I would receive a call from her, but it never happened. We were asked to leave a review during the sales pitch, but I am sure this is not the review they expected to receive. We just wanted a call back from the manager - apparently, this was not important to them.

Sharon D.
Jul 2022
5.0
Yes, I recommend this pro
Carpet Guys just installed our whole house with gorgeous luxury vinyl plank floors and new molding throughout! It has transformed the entire look of our house. Our in home salesman was terrific and helped us pick out our flooring. The installers were fabulous, friendly, on time and efficient. Nick, the installation manager, stopped by during the install to check on things. Super nice guy and appreciated him checking on the progress. Finally, Paul called to see how we were enjoying our new floors and wanted to make sure our experience was top notch. We also got a vacation voucher just for getting new floors!!! I highly recommend the Carpet Guys!
Response from

"Sharon, it is an absolute pleasure to help transform your entire house with new flooring. We will let Nick, Paul, and the rest of the team know how happy you are will the results. Thank you for choosing The Carpet Guys."


Jasen W.
Jul 2022
5.0
Yes, I recommend this pro
From the initial appraisal to the final installment, The Carpet Guy went above and beyond any customer service expectations I had. They showed on time, offered a great price, very personable and worked around my wifeâ s schedule. The quality of the carpet is second to none as well as the service. Even if you can find a company through a SUB-contracted nightmare at L-owes or HD you are not going to find personal service that the company stands behind and is accountable for through the entire process. Thank you Carpet Guys, you have earned a lifelong customer.
Response from

"Jasen, we are thrilled we could go above and beyond on the flooring experience everyone deserves. Welcome to The Carpet Guys family!"


Rebecca M.
Jul 2022
5.0
Yes, I recommend this pro
Met with a great salesperson, got a really good price on carpeting I had seen for more elsewhere, and the installers - Basil and Roberto - did a great job. It was a big bedroom with large pieces of furniture and they did an amazing job! Highly recommend this company.
Response from

"Thank you so much, Rebecca! We are so happy to hear how well things went on your install. We appreciate you choosing us for your flooring project!"


Nancy G.
Jul 2022
5.0
Yes, I recommend this pro
My recent experience with The Carpet Guys was a very positive one. The need for new carpeting arose from water seeping through a lower level bedroom wall. Chris Higgins, my sales representative, was courteous and informative regarding my carpeting options. His close attention also proved invaluable as he identified an additional area where water was entering the room. Had he not noticed this, the new carpet installation would have been ruined. I was equally pleased with the installation completed by Jose Gutierez. Even though I had misunderstood the arrival time, he was so accommodating, and he changed his schedule to ensure my carpet was installed on time. He did an excellent job placing the carpet under newly installed closet doors. I am grateful for such great customer service! (Order # MH064760)
Response from

"Thank you, thank you, thank you! We will be sure to let Chris and Jose know how happy you are with the entire experience. We appreciate your business, and we welcome you to The Carpet Guys family."


Michael C.
Jun 2022
5.0
Yes, I recommend this pro
$500,000
Great carpet, great price, great salesperson, and great instal team (Amador)! Highly recommended!
Response from

"Hello Michael, Music to our ears!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to the rest of the team on how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!"

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Showing 1-25 of 274

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Carpet Guys, LLC is currently rated 4.6 overall out of 5.
Monday: 7:00 AM - 10:00 PM Tuesday: 7:00 AM - 10:00 PM Wednesday: 7:00 AM - 10:00 PM Thursday: 7:00 AM - 10:00 PM Friday: 7:00 AM - 10:00 PM Saturday: 8:00 AM - 9:00 PM Sunday: 8:00 AM - 9:00 PM
The Carpet Guys, LLC accepts the following forms of payment: CreditCard
Yes, The Carpet Guys, LLC offers free project estimates.
No, The Carpet Guys, LLC does not offer eco-friendly accreditations.
No, The Carpet Guys, LLC does not offer a senior discount.
No, The Carpet Guys, LLC does not offer emergency services.
Yes, The Carpet Guys, LLC offers warranties.

Contact Information

977 East 14 Mile Road, Troy, MI 48083

Service Hours

Sunday:8:00 AM - 9:00 PM
Monday:7:00 AM - 10:00 PM
Tuesday:7:00 AM - 10:00 PM
Wednesday:7:00 AM - 10:00 PM
Thursday:7:00 AM - 10:00 PM
Friday:7:00 AM - 10:00 PM
Saturday:8:00 AM - 9:00 PM
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