The Carpet Guys is a family-owned, shop-at-home flooring retailer located in Troy, Michigan, with an A+ rating from the Better Business Bureau. In addition to winning multiple Super Service Awards from Angie's List users, The Carpet Guys hold the distinction of being a six-time winner of The Macomb Daily's Readers Choice award for Best Carpet and Flooring Store and winning the Best Boutique Flooring Retailer award from WDIVs (Channel 4) viewers. The Carpet Guys specialize in the sales and installation of carpet, vinyl, laminate, and hardwood flooring. We offer convenient day and evening appointment times seven days a week and provide our customers with lifetime installation warranties, furniture-moving services, and upgraded premium padding at no additional cost.
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Number of Stars | Image of Distribution | Number of Ratings |
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80% | ||
11% | ||
2% | ||
1% | ||
4% |
"Thank you so much for your glowing review! We?re thrilled to hear how Amanda in our Customer Care Department went above and beyond to assist you with your carpet warranty. She truly is an asset to our team! We?re also delighted to know that Rudy and Oscar provided a prompt, courteous, and outstanding installation experience. We?ll be sure to pass along your kind words to them. Thank you for choosing The Carpet Guys. If you need anything else in the future, don?t hesitate to reach out."
"Thank you for sharing your experience! We?re thrilled to hear that Cesar and Antonio did a great job and left everything clean and tidy. We?ll be sure to pass along your kind words to them. We appreciate you choosing The Carpet Guys and look forward to assisting you again in the future!"
"Thank you for your feedback! We're thrilled to hear that Matt did a great job and provided professional service. Your satisfaction is important to us, and we're glad you had a positive experience. If you need anything else, please feel free to reach out!"
"Thank you for your feedback! We're thrilled to hear that Matt did a great job and provided professional service. Your satisfaction is important to us, and we're glad you had a positive experience. If you need anything else, please feel free to reach out!"
"Thank you for your continued trust in The Carpet Guys and for taking the time to share your positive experience. We're delighted to hear that Mike was helpful in guiding you through our extensive carpet selection and that you found a solution that fits your needs at a great price. It's wonderful to know that each of your experiences with us has been worthy of 5 stars! We truly appreciate your loyalty and are thrilled to have been able to serve you multiple times. We look forward to continuing to provide you with top-notch service in the future. If there's anything else we can do for you, please don't hesitate to reach out. - Joe Zago"
"Thank you so much for your wonderful feedback! We're thrilled to hear that Dave and Steve delivered a fantastic job on your flooring project, and that you're delighted with the new floors. It's great to know their hard work and dedication have led you to recommend them to your family. We'll be sure to pass along your compliments to Dave, Steve, and the rest of our team. Thank you for choosing us for your flooring needs and for your kind recommendation. We look forward to serving you and your family again in the future. - Joe Zago"
"Thank you for your positive feedback! We're thrilled to hear you had a great experience with us from start to finish. It's our goal to ensure every customer is completely satisfied with our service. If there's anything else we can do for you, please don't hesitate to reach out."
"Thank you so much for your kind words! We're thrilled to hear that Bassel and his partner provided outstanding service. We take pride in delivering exceptional work and ensuring your satisfaction. If you ever need any more assistance or have further projects, don't hesitate to reach out. Your appreciation means a lot to us!"
"Thank you for your kind words! We're thrilled to hear that our team was professional and efficient in completing your project as promised. Customer satisfaction is our top priority, and we're glad we could meet your expectations. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you for choosing us for your flooring needs."
"Thank you for the wonderful review! We are thrilled to hear that Mario Romero and his crew did a fabulous job on your flooring installation. Their punctuality, politeness, and adherence to safety measures are highly appreciated. We are glad to know that they provided specific instructions on how to care for your new vinyl flooring and answered all of your questions. It is fantastic to hear that you had a great experience with them. Thank you for choosing us and for your kind words. If you have any future flooring needs, please do not hesitate to reach out."
"Thank you for sharing your positive experience with The Carpet Guys! We're delighted to hear that Mario and Magdalena provided professional and efficient service during the installation of your new kitchen floor. It is great to know that they kept you informed of their arrival and made sure your home was in perfect order once the job was completed. We are thrilled that you love your new floor, and we'll be sure to pass along your kind words and appreciation to both Mario and Magdalena. Thank you for choosing The Carpet Guys for your flooring needs, and we look forward to assisting you with any future projects!"
"Thank you for sharing your wonderful experience with The Carpet Guys! We are thrilled to hear that Brendan was able to provide you with the exceptional service you deserve while helping you select the perfect carpeting for your home. We apologize for any inconvenience caused by the initial installation team, but we're glad that Sergio and Ray were able to make up for it with their hard work, professionalism, and positive attitude. We truly appreciate your kind words and recommendations, and we will be sure to pass along your praises to Brendan, Sergio, and Ray. At The Carpet Guys, we take pride in our team dedication to customer satisfaction, and it is always rewarding to hear about their outstanding performance. Thank you for choosing us for your flooring needs, and we hope to continue exceeding your expectations in the future!"
"Hello Vonda, We are incredibly happy that you are happy with your new flooring! We will be sure to tell Omar how pleased you are with the work he did. Welcome to the Carpet Guys family!! - The Carpet Guys."
"Thank you."
"Thank you."
"Sharon, it is an absolute pleasure to help transform your entire house with new flooring. We will let Nick, Paul, and the rest of the team know how happy you are will the results. Thank you for choosing The Carpet Guys."
"Jasen, we are thrilled we could go above and beyond on the flooring experience everyone deserves. Welcome to The Carpet Guys family!"
"Thank you so much, Rebecca! We are so happy to hear how well things went on your install. We appreciate you choosing us for your flooring project!"
"Thank you, thank you, thank you! We will be sure to let Chris and Jose know how happy you are with the entire experience. We appreciate your business, and we welcome you to The Carpet Guys family."
"Hello Michael, Music to our ears!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review to the rest of the team on how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!"
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Sunday: | 8:00 AM - 9:00 PM |
Monday: | 7:00 AM - 10:00 PM |
Tuesday: | 7:00 AM - 10:00 PM |
Wednesday: | 7:00 AM - 10:00 PM |
Thursday: | 7:00 AM - 10:00 PM |
Friday: | 7:00 AM - 10:00 PM |
Saturday: | 8:00 AM - 9:00 PM |