STORM SEAL

The owner refused to service the door claiming "wind damage" even though a faulty valve (pins did not stay in) was to blame.

Though their price was slightly hire, their lead-time was good. The work was done professionally and timely. A unknown complication was discovered during installation of one of the glass pains and the installer fixed it on the spot. I thought this was going beyond what was required and it was appreciated.

We immediately had issues with the handle of the door not properly releasing, to open from outside. Then I noticed light coming in from the side of the frame, shortly after. In April, we switched the glass with the screen. The screen seemed loose, and would not pull tight no matter how much we adjusted the brackets. It seemed as if the glass had been helping to support the frame, which seemed to have been poorly installed, or defective. Shortly after the screen was put in, I went out to get the mail. As I walked outside, I heard a "POP" noise, and a black piece of plastic fell from the top of the frame. I noticed the pin was wedged sideways in the valve at the bottom of the door, and the door would not close. It stayed ajar about 1 foot from the frame. The following day I called to set up an appointment for repair, as it was only 3.5 months old. The receptionist (Debbie) told me someone would be out right away. No one came all day. I called again and spoke to Mark. Two days later, he came out- 5/18/17. I had my mother there to allow him to open the front door, and make the necessary adjustments. Supposedly he fixed the door "to the best of his ability" and then they proceeded to quote me for a new hinge and new frame, asking that I pay about the same as I did for the original door. He called it "wind damage", even though the door was always locked when not being used, and the screen allowed for proper air flow. I know for a fact the door was not damaged by the wind. I called again, but he still refused to accept responsibility for the poor quality of installation and the defective product. I had another company come out for a second opinion. They did not believe that the door needed any new parts, and only needed adjustments to work properly. I believe they were trying to avoid having to cover their poor quality work/product under the warranty policy, and ultimately just wanted me to give them more money to correct their mistake.

Fine. I brought the sash in, the measured it and order it., as it had to be sent out. I returned with the sash, when the glass was ready. They installed the new double pained wind and I went home and installed the sash.