G & S Window Washing Inc
About us
Here at G&S Window Washing and Gutter Cleaning, Inc. we will be careful not only with your windows, but also with your landscaping and personal property. Geoffrey Shaule started this business so he could spend more time with his most valuable assets, his children. G&S Window Washing and Gutter Cleaning, Inc. cleaned their first window in 1999. Not only do we provide Window Washing, but we also offer Gutter Cleaning and Pressure Cleaning. Additional email address- estimates@ gswindowwashing.com
Business highlights
26 years of experience
Services we offer
& Roof Washing., Gutter Cleaning, Pressure Washing, Window Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.47 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 0% | ||
| 0% | ||
| 14% | ||
| 29% |
Showing 1-7 of 7 reviews
P P.
Dec 2020
My home was damaged by your representatives who were hired to clean gutters and down spouts. While cleaning the gutters and down spouts they destroyed integrated gutter guards, the ice guard heating element and damaged the roof. I spoke with the Supervisor who then came to the house to review the damage. Despite the Supervisor's admissions that they damaged my property, G&S has failed to reimburse me and/or repair my property. A case was filed in small claims court - judgement awarded in the amount of $1,306.00. G&S has defaulted on payment of judgement.
Response from G & S Window Washing Inc
"Ms. [Member Name Removed], It is always unfortunate when there is a disconnect between a customer and a service provider. It is common practice and our policy and procedure to not reinstall gutter guards after removed. This was explained to you before, during, and after service. We remove thousands and thousands of feet of gutter guard every year to get access to the gutters to serve our customers. When you told the crew to remove the gutter guard to clean the gutters, that is exactly what they did. We had a manager/supervisor come out to your house 2 separate times and went above and beyond to try and satisfy your needs (creating another google account for example with a different name). We have many pictures of your gutters and the issues you were experiencing. You waited 11 months before you filed a small claims case against us. That process is still ongoing, and we’ll see what the outcome is. It is always a judgement call to share both sides on social media as usually the company and its hard-working employees are the ones that get put on trial. Since you continually go above and beyond to slander our repetition on any social media platform you can, we felt it was time to respond. It’s unfortunate in the internet world people can say anything they want and make misleading and false statements. We’d prefer you call us and talk to us directly and try to find resolution or file a small claims case (as you’ve done) and wait for the process to work. We ask that you please stop threatening and blackmailing us via online review tactics. We wish you the best with any future service providers and hope they understand your needs."
Beth P.
Nov 2015
unknown
Response from G & S Window Washing Inc
"Ms. [Member Name Removed], It has been a pleasure serving you and your properties for the past 12 years. We appreciate the years of loyal customers like you. Thanks, Brittany and Geoff, G&S Property Services."
Kathleen F.
Jul 2015
We requested that a quote for first floor and second floor gutters only (no garage). We were having problems with gutter overflow; assuming we had a major clog, or worse a gap between the gutter and the roof. The cleaning didn't take long, and we were assured it was only debris, and there were no gaps to worry about. We're waiting for another heavy rain to get final confirmation that the overflow problem has been solved. However, I gave an A rating to this provider for all of the reasons listed above.
Response from G & S Window Washing Inc
"Ms. [Member Name Removed], Thanks so much for the review from your first service. It has been an honor serving you since 2015. Thanks, Brittany and Geoff, G&S Property Services."
Faith E.
May 2014
The guys showed up on time, did a great job, were courteous and well-groomed. They quickly and efficiently cleaned all the dog snot and cat snot off the windows and left them clean and streak-free. What more could one ask of window washers?
Response from G & S Window Washing Inc
"Thanks for your feedback. We appreciate cleaning your windows. Thanks, G&[Member Information Removed] Property Services."
Faith E.
Nov 2013
We got a reminder call the day before, and the workmen showed shortly after 9:00, which was the appointment time. They brought their own ladders, removed the little tree in the downspout, and reassembled and reinforced the affected downspout, then went around the entire house, tightening up the gutters where needed and replacing missing screws. They were polite, professional, young, well-groomed, well-spoken, and good-looking, to boot, and they did the entire job in about a half-hour. I was very happy with both the work and the workers.
We hired this company after calling several different companies who did gutter cleaning, but would not do repairs, and we needed the repairs far more than the cleaning. They gave us an estimate of $80 + $7.50 per screw. We initially thought that it was a bit high, but another company gave us a quote of $400 to do the same work, so comparatively, G&S was downright reasonable!
We hired this company after calling several different companies who did gutter cleaning, but would not do repairs, and we needed the repairs far more than the cleaning. They gave us an estimate of $80 + $7.50 per screw. We initially thought that it was a bit high, but another company gave us a quote of $400 to do the same work, so comparatively, G&S was downright reasonable!
Response from G & S Window Washing Inc
"You are very kind to take time to review us. We work hard to train our crews to provide great service to customers like you. Thanks, Geoff, G&[Member Information Removed] Property Services."
Michael R.
Nov 2013
I had my deck stained by G & S window washing sometime around March 2013 timeframe. After only a few months, the stain wore off, which is indicative of applying the stain to wet wood. I also specifically request care and detail be taken to not get stain on lighting fixtures, non wood railing and hot tub. This was not the case as there was stain on all railings and fixtures.
When I contacted G & S to ask for a resolution, they told me that a manager would be out to look at my deck and that someone would be in contact with me within a week. Nonetheless, that never happened as promised, and I had to call them myself. G & S did finally have the person who did the job call me back. His standpoint was that the deck looked great when he finished and the wearing off of the stain was due to excessive sun and weather. I was also told that for a “minimal charge” they would come back out to apply another coat of stain. I entertained this idea told him to call me back and tell what the “minimal” charge would be. Of course, I never heard from G & S again. Now I am out over $1000 dollars and my deck is not protected as almost all the stain has completely wore off.
When I contacted G & S to ask for a resolution, they told me that a manager would be out to look at my deck and that someone would be in contact with me within a week. Nonetheless, that never happened as promised, and I had to call them myself. G & S did finally have the person who did the job call me back. His standpoint was that the deck looked great when he finished and the wearing off of the stain was due to excessive sun and weather. I was also told that for a “minimal charge” they would come back out to apply another coat of stain. I entertained this idea told him to call me back and tell what the “minimal” charge would be. Of course, I never heard from G & S again. Now I am out over $1000 dollars and my deck is not protected as almost all the stain has completely wore off.
Response from G & S Window Washing Inc
"I am sorry that this happened. I don't have any notes that we were notified to solve this issue."
Cynthia W.
Aug 2008
I had called this company to schedule them for the work. I had mentioned a $30 coupon that I had. The work and price was fine. The problem was, after I had paid them, I realized that I over paid and didn't use the coupon. I called the owner Geoff. He would not refund the money, but would only give me a credit for the next service. I was not happy with that solution and told him that he was not acting professionally. He proceeded to call me a vulgar name and hung up on me. He did write me a letter to apologize, but I probably won't use this company again.
Response from G & S Window Washing Inc
"I'm confused by this review. I'm showing that we applied a coupon from your last service on 8/9/2007. This complaint was a year later. We have no other services in our CRM for your name or address."
Licensing
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FAQ
G & S Window Washing Inc is currently rated 3.4 overall out of 5.
G & S Window Washing Inc accepts the following forms of payment: CreditCard
Yes, G & S Window Washing Inc offers free project estimates.
No, G & S Window Washing Inc does not offer eco-friendly accreditations.
No, G & S Window Washing Inc does not offer a senior discount.
No, G & S Window Washing Inc does not offer emergency services.
No, G & S Window Washing Inc does not offer warranties.