EdgeLine Landscape, Inc.

We hired them about 4 years ago because Ben was a friend of one of my sons.   We were patient as his company had initial start-up issues, including very late billing (often 3-4 months to get bills) and high worker turn over.   But, after 5 years in business, Ben has had ample time to work out the kinks.   Still, last year we have several missed appointments, which he blamed on bad weather, although all of my neighbors somehow got their lawns serviced without delays.    

His crew was usually rushed, mowing very quickly and missing strips, which I would point out.   Their large mower tires often tore up new grass and I would have to mark areas where they needed to be more careful.   They did "180" turns on a new concrete driveway and left rubber tire marks which had to be power washed out.   These behaviors never changed, even after we made Ben aware of the issues.   

His fall clean up crew used high-pressure leaf blower on our pachysandra beds, which flattened many of the plants and needed to be replaced.   After reminding Ben not to do this again, and to use hand rakes in those beds, his crew didn't even touch the beds last fall and we had to hand rake this spring.  

This spring, his crew never showed up at my rental property, even after I emailed to confirm start dates.  When the tenant complained about the tall grass, I left an urgent reminder on Ben's personal number, requesting immediate attention.    2 days later the lawn was still not mowed and Ben made no attempt to contact me, to at least explain why or what he planned to do about it.    

I have fired Ben and hired GreenLine in the same town, which has straight "A" rating on Angie's List.   In fact, the owner responded to my quote request, via email, within 14 hours, with exact pricing.   

Ben's a nice guy, but he has to work on improving the quality of his crews' work and the responsiveness to customers.

 

The lawn is mowed and edged on a weekly basis and looks wonderful. Very knowledgeable, polite and professional staff.