About us
(248) 971-1238 . . . CALL NOW FOR A GREAT ESTIMATE!! . . . Check-out our many photos . . . Ask about blowing/shovel service to protect your property from plow damage . . . We look forward to earning your business!
Business highlights
Emergency services offered
7 years of experience
Services we offer
Snow Removal Services
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.236 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 11% | ||
| 6% | ||
| 3% | ||
| 11% |
Showing 1-25 of 36 reviews
Kathleen E.
Mar 2023
Donâ t ever hire a snow removal service except a pay as each removal is completed ! Paying ahead for a whole 5 month of removals is foolish ! I ended up paying $400 for 3 times of service ! Then they would not come out for 3 or 4 inches of snow on several occasions because they go by how much it snowed at Metro Airport ! If that wasnâ t over 2 inches they would not come out ! Even if it was 6 inches here ! So I am 78 with multiple health problems, still had to go out and shovel snow! Not nice!!
Response from Detroit Snow Responder
"Hi Kathleen -- that last storm melted within hours after the snow fell. We notified all customers, including you. If we spend money removing snow that is melting that cost would cause our prices to go up. We want to keep costs and prices lower."
Lynn T.
Oct 2022
Good communication.
Ronald L.
Oct 2022
Love how they arrange service.
Carl D.
Jan 2022
Hired them in November (paid in full). The first big storm in January never showed up and you cannot reach them by phone. Recommend looking elsewhere.
Response from Detroit Snow Responder
"Hi Carl. We fixed this issue and you have been happy with our service. We would appreciate you updating your review."
Fred N.
Sep 2021
Best snow service I have had. Reliable, love the updates. Thank you.
Freda A.
Sep 2021
Charlie and his team are great! They are reliable and do a pretty good job which is hard to find now a days. The one gripe I have is they knocked my front porch post with the snow blower which is wood causing it to shift in their defense its dark when they are out there, so I would recommend putting in the bright orange markers to protect certain areas. Other than that they do a great job in a timely manner.
Bernard G.
Sep 2021
I would like a cheaper service, but the others are no good. If they showed up, they damaged my driveway. These guys are really good.
Bonnie M.
Sep 2021
Excellent service.
Therese S.
May 2021
The cost was $450 for the season. Anything above 2 inches. There were a number of snows that in my driveway made up an excess of 2 inches of snow, that was declared under 2 inches so no snow removal was triggered. I did ALOT of snow removal. There were 4-5 snows that triggered service and I appreciated having the service, but all in all, it was expensive and I did not get nearly the relief I was hoping for. For customer service purposes if it is within a quarter inch of 2 inches, it would be great if snow was cleared. A few of those would have made me a less frustrated customer.
Response from Detroit Snow Responder
"Hi Therese. If we offered service at 1.75 inches you might have said "it would be nice if they cleared at 1.5 inches". We have to draw the line somewhere. Some winters are heavier than others as well, as we always try to remind folks during those lighter years. Thank you for your business!"
Denise V.
Feb 2021
Happy to leave a review. I am a long-time customer. I like the monthly flat-rate so I know it won't cost too much in the heavy years. I like that they are available to clear plow pile and come during a heavy storm so I can get out too. Great service all around.
Sam P.
Feb 2021
Wonderful service. Had them 5 years now. Thanks guys.
Tiffany J.
Feb 2021
Great communication! And... They snow blow! I have had problems every time I hire and the damage my driveway with a plow. Last year the plow hit my house. I love Snow Responder's promise to only use snow-blowers for houses.
Libby K.
Feb 2021
The owner of the company is condescending, combative and completely unprofessional. You can not ask for service even though you have paid your contract in full. The poorest customer service skills with disrespectful approaches when a customer asks for problem solving.
Response from Detroit Snow Responder
"This customer received service per the terms of the agreement for 3 seasons. We offer monthly payments in case that a customer prefers to make different arrangements."
Sue M.
Jan 2020
Did a poor job, twice they came to my home and twice I had to call since they only did half my driveway. They promised both times to fix asap but it took over 2 days and me contacting them again. I paid 450 and was refunded 175, yep it cost me 275 for 2 plows....blew all the snow on the side of my house and it froze making it difficult to open my door. Stay clear of them.... I paid in advance, in full and was swindled. Oh yes, they also do not plow the end of driveway. Very disappointed
Response from Detroit Snow Responder
"Hi Sue, we are always happy to come back and fix our mistakes. It took us quite a while this time. You really did get poor service after this particular storm. Sorry you wanted a refund. We would be happy to prove to you why 98% of our customers have a great experience. Please note partial pro-rated refund was in-line with the terms of the agreement."
Michael F.
Nov 2019
Mark F.
Nov 2019
They were good. Responded quickly. Did a great job. I was stuck cause I physically couldn t clear the snow. They came went without disturbing me. Charly was a good problem solver. Better a few bucks than a heart attack.
Carol A.
Nov 2019
I already feel like I trust the owner. They haven t come out yet this season because it hasn t even snowed yet but I already put my trust in them. The owner says they want their customers to be satisfied so they ll hire them year after year. So far I trust him more than any other snow removal company I ever hired. This company only does residential and I like that.
Alesha F.
Sep 2019
Excellent communication. I love receiving emails when they are heading out to start snow removal.
John G.
Sep 2019
Gary H.
Aug 2019
Signing up again this year. Keep me posted as they are on the way and the response time is the best we've had. No problems at all.
Gloria R.
Aug 2019
CUSTOMER FOR LIFE! I have had to get a new plow a each year because they get more parking lots which they always to first or the damaged my property. Snow Responder solved that for me. THANK YOU! I am a customer for life!
Deborah D.
May 2019
They always did a great job removing the snow. My issue with them was that I had to contact them to advise I had over 2 of snow on more than 1 occasion and, while I realize I would not always be the first or second on the list in snow removal order, I had to wait well over 12 hours for snow removal more than once, and they only came out 4 times the entire season. Therefore, since my choices (for the purposes of this review) were Yes or No to hire them, I did not want to say No but you should be aware that, if you hire them, my experience was I had to stay on top of them and feel if I had not contacted them on 2 occasions my snow would not have been removed. Yet, when they did show up they did an excellent job. Bottom line, Charlie told me all customers are serviced within 12 hours after the snow has stopped and that was not my experience.
Response from Detroit Snow Responder
"Hi, Deborah. We do not guarantee completion by a certain time and snow storms can vary quite a bit. We discussed with you what our average response times are. Sorry you misunderstood our conversation as a promise. Perhaps we could have communicate with you better. Thank you for your business though!"
Joshua L.
Apr 2019
Outsourced the labor to some other company that showed up very late that day to remove the snow that had been there since the morning. The crew showed up with shovels and no blower. Did a terrible job. I spent two hours the following morning to actually remove the majority of the now. Only saving grace is that Snow Responder refunded my money.
Response from Detroit Snow Responder
"Hi, Joshua. It is often faster to shovel than snow blow lighter snowfalls. If we did not do a satisfactory job, we were happy to return to improve it. As promised, we never use damaging snow plows on a residential driveway. And as we already discussed with you, we were ahead of the average 6-Hour response time on your route -- a response time of which we made you aware when you signed-up. We invite you to return to see the satisfaction our customers experience from a full season of service."
Larry O.
Mar 2019
Normally use only shovels. No large plows. Do use snowblower when it is available. Always send email to advise they are on route.
Response from Detroit Snow Responder
"Hi, Larry. Our snow-blowers are always available. It is often faster and better quality for the crew to use shovels following lighter snowfalls. And yes -- we protect your property from plow damage! Thank you for your business."
Vicki M.
Mar 2019
Licensing
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FAQ
Detroit Snow Responder is currently rated 4.2 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Detroit Snow Responder accepts the following forms of payment: CreditCard
Yes, Detroit Snow Responder offers free project estimates.
No, Detroit Snow Responder does not offer eco-friendly accreditations.
No, Detroit Snow Responder does not offer a senior discount.
Yes, Detroit Snow Responder offers emergency services.
No, Detroit Snow Responder does not offer warranties.