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Team Bob's Heating Cooling Plumbing
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
For over 30 years, Team Bob’s has provided comfort, peace of mind, and healthy environments for our residential and small business customers. By installing, maintaining, and servicing HVAC and Plumbing systems we offer warmth, relief from the heat, clean fresh air, and a reliable pure water supply. SERVICE AREA - WEXFORD, AND KALKASKA COUNTIES AND THE COMMUNITIES OF ACME, ALBERTA, BEULAH, BUCKLEY, CEDAR, ELK RAPIDS, BELLAIRE, EMPIRE, FIFE LAKE, FRANKFORT, LAKE ANN, LELAND, MANCELONA, NORTHPORT, GLEN ARBOR, HONOR, INTERLOCHEN, KALKASKA, KINGSLEY, SUTTONS BAY, THOMPSONVILLE, BELLAIRE, CADILLAC, MANTON, AND WILLIAMSBURG, MICHIGAN.
Business highlights
Emergency services offered
45 years of experience
Services we offer
AIR CLEANERS, AIR CONDITIONING SYSTEMS, Air conditioning systems, BOILER/HYDRONIC, Complete custom design ductwork, DISPOSALS, DRAIN CLEANING, FURNACES, GAS AND BOILER SYSTEMS, GEO THERMAL DUCTWORK, HEAT PUMPS, HIGH PRESSURE JETTING, HUMIDIFIERS DUCT CLEANING, Hybrid heat, LOCATION SERVICES, PLUMBING, PLUMBING FIXTURES, SYSTEMS, Tankless water heaters, WATER HEATERS
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.269 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 10% | ||
| 3% | ||
| 3% | ||
| 13% |
Showing 1-25 of 69 reviews
Margaret N.
Oct 2019
From office staff to technician- everyone went well.
Timothy C.
Jul 2019
Technician arrived on schedule, diagnosed and repaired the problem
ANDREA S.
Dec 2018
After reading favorable ratings for this company (which now I don’t believe), I hired them to fix 2 leaky faucets. This is pretty much a “plumbing 101” repair. The repair took less than an hour including several trips out to the work van. The final bill came to over a whopping FOUR HUNDRED dollars. I questioned it immediately and called the company the next day. Although I asked them repeatedly what their hourly charge was, they would not tell me. The parts came to less than $10 at Home Depot. As a widow, i’ve been through this before and am sick and tired of companies that take advantage of women. They refunded some of my money and never offered an explanation as to why I was overcharged so much.
Jason O.
Jul 2018
Appointment went very smoothly. He called first and came on time within the window. It was a simple problem to fix and he was very accommodating with talking to our home warranty company about the repairs. He also used a payment app which made payment smooth, too. I think they charge a bit high (about $120 just to come out) but HVAC is in high demand.
Timothy C.
Feb 2018
The technician came out on time, and phoned when he was in route. He listened to my description of the problem, and proceeded to investigate the furnace and only did what was necessary to repair it. (no pressure to buy additional parts) The technician was very professional during his service call. I did have to pay a premium for a after hours service call, but that was expected.
Conor F.
Jan 2018
Excellent service..
Victor D.
Nov 2017
Overall, just fine. We're so glad we took the plunge just before the cold and damp weather hit us. The initial salesman, Rick Lennox, was confident, knowledgeable, and made smart recommendations that the competitor (another dealer of the same brand) did not even mention. And he knew about all the rebates which took a nice chunk out of the overall price. I had used Team Bob's prior to the major upgrade. My only advice is be careful installing a system on a Friday. The installer had to finish on Monday. Not a big deal...just a little inconvenient.
Response from Team Bob's Heating Cooling Plumbing
"Thank you [Member Name Removed], we appreciate your feedback and are extremely pleased Rick was able to assist you with your new system. Thank you again for choosing Team Bob's. We look forward to your continued service!"
Forrest G.
Sep 2017
They were excellent. Cody was punctual, competent, and professional.
Response from Team Bob's Heating Cooling Plumbing
"Thank you for the feedback [Member Name Removed]! We look forward to continuing your service and thank you for choosing Team Bob's for your heating, cooling, and plumbing needs!!"
Steve C.
Feb 2017
Very well. Installer seemed very seasoned/polite/professional. Got done in less time than scheduled. All good. One minor issue which was probably not the fault of Team Bob, was that the county (Benzie) inspection was rescheduled without my being updated. I spent a morning at home waiting for an inspector who wasn't coming. I don't know if there's something that could have been done to prevent that.
Paul F.
Nov 2016
No issues. Took about 4 hours.
Glen J.
Nov 2016
Cody came out this Saturday and did a fine job on the replacements. He has great customer skills and was nice to have in the house to fix these problems. He explained the problems with worked to replace all three. He even spend a few minutes to look at the old water softener and indicated that it was totally dead and was an antique and was leaking so we need to have it replaced too. The previous owner of the Hayes had it bypassed and was leaking.
Tina B.
Oct 2016
Very well. Completed the task in a timely manner, followed instructions, noted everything and sent it via email.
John H.
Sep 2016
Installation went fine, but the cost of $422.00 we thought was outrageous.
Diane K.
Sep 2016
unknown
Pat H.
May 2016
unknown
Jolene K.
May 2016
unknown
Jolene K.
Apr 2016
unknown
Judith T.
Oct 2015
unknown
Shelley E.
Sep 2015
Work was professional. The guy (sorry I don't remember his name) tolerated "help" from my 5-year-old grandson.
Response from Team Bob's Heating Cooling Plumbing
"Thank you for allowing us to assist you with your plumbing needs and letting us know how we are doing! We value your input on how we can improve. Thank you for allow us to better ourselves as an organization and we appreciate you as a client! We look forward to meeting all your future heating, cooling and plumbing needs."
Thomas M.
Sep 2015
The person that came out showed me how the pump was wired to the furnace so that if the pump didn't work, the furnace wouldn't work so that it wouldn't flood my finished basement with water. He did not have a pump that was wired like this, but put one in that would allow the furnace to run even if the pump didn't work by bypassing this feature. Of course, the 'new' pump did not work and I had more water going into carpet than I would have imagined. I called them to come out again and they put the correct pump in this time, that did work. Of course, I paid for all of this and ended up having to clean up a lot of water in the basement.
In the fall, October of 2013, I went to start the furnace. It wouldn't run again. I called Team Bob's and it appeared the core was bad. No diagnostics were performed and the furnace was only about 5 years old, still under warranty. They recommended I purchase a new furnace and following up on the warranty would be useless. It was amazing how fast they got a salesman out to the house even though I was less than convinced that I needed a new furnace and could just ignore the warranty that was still in place on the old furnace.
They quoted me an outrageous price for a replacement.
I ended up going with another company and they DID get part of the new furnace paid for by the warranty on the old furnace. Also, they performed some diagnostics that Team Bobs did not. I did end up with a new furnace, but it was MUCH less given that they worked with the manufacturer on the warranty. The company I had come in thought the problem started when Team Bobs put the incorrect condensation pump on the old furnace and water backed up into the furnace. Given that I hadn't had any problems prior to that, I would tend to agree.
I will not use them in the future for any work and mentioned this situation to the city inspector when he came out for the final inspection.
In the fall, October of 2013, I went to start the furnace. It wouldn't run again. I called Team Bob's and it appeared the core was bad. No diagnostics were performed and the furnace was only about 5 years old, still under warranty. They recommended I purchase a new furnace and following up on the warranty would be useless. It was amazing how fast they got a salesman out to the house even though I was less than convinced that I needed a new furnace and could just ignore the warranty that was still in place on the old furnace.
They quoted me an outrageous price for a replacement.
I ended up going with another company and they DID get part of the new furnace paid for by the warranty on the old furnace. Also, they performed some diagnostics that Team Bobs did not. I did end up with a new furnace, but it was MUCH less given that they worked with the manufacturer on the warranty. The company I had come in thought the problem started when Team Bobs put the incorrect condensation pump on the old furnace and water backed up into the furnace. Given that I hadn't had any problems prior to that, I would tend to agree.
I will not use them in the future for any work and mentioned this situation to the city inspector when he came out for the final inspection.
Response from Team Bob's Heating Cooling Plumbing
"We are sorry to hear our mutual client, [Member Name Removed], had a difficult experience in 2012. We have attempted to reach him, however, the contact information we have for him in 2012 is no longer valid. We sent a letter to the customer explaining our concerns and apologizing for the perceived service he received over three years ago. At this time, I would like to clear up inaccurate details that were expressed in his description of the work completed as there are discrepancies in dates, times and the actual work performed. The customer called us at 9:45am on Friday, April 6, 2012 and said he had recently purchased the home and he knows the furnace has not had maintenance since 2009. He said the fan sounded like it wants to kick on, but it wouldn’t. He reset the breaker to see if that would get it going, and it did not. Our technician arrived to their home at 3pm on April 6, 2012. Our technician found the condensate pump was bad and the filter plugged. He replaced the condensate pump and the filter and also did a clean and check on the humidifier. The total cost of this invoice was $431. The customer called the answering service on Saturday, April 7, 2012, and said they again had no heat. Our on-call technician arrived to their home to find the condensate pump bad; the float switch did not activate every time. He replaced the faulty condensate pump and this was all at no charge to the customer. Following this, we did not hear from Mr. McGonagall until Saturday, September 29, 2012. He called after hours and said the burner would not come on. The customer told the on-call technician he cleared the condensate pump himself and was getting an error code #33 and after 15 minutes would go into error code #13. The on-call technician arrived at the home to find the flame roll out had popped. The technician found the secondary heat exchanger plugged. The technician recommended either replacing the heat exchanger or the furnace due to the cost of the repair and the age of the furnace. We would also like to clarify that this furnace was manufactured the fifth week of 2001 and was outside the manufacturer’s 5 year parts warranty. We are pleased that [Member Name Removed] was able to work with the manufacturer to receive a new unit under warranty. We welcome the opportunity to discuss this with Mr. McGonagall."
Kim K.
Sep 2015
unknown
Response from Team Bob's Heating Cooling Plumbing
"Thank you so much for letting us know how we are doing! We value your input on how we as an organization can improve. Thank you for allow us to better ourselves as an organization and we appreciate you as a client! We look forward to meeting all your future heating, cooling and plumbing needs."
Melissa Y.
Jul 2015
unknown
Response from Team Bob's Heating Cooling Plumbing
"Thank you for allowing us to complete your annual preventative maintenance. Thank you for letting us know how we are doing! We value your input on how we can improve. Thank you for allow us to better ourselves as an organization and we appreciate you as a client! We look forward to meeting all your future heating, cooling and plumbing needs."
Joe B.
Mar 2015
They said they would be here in the AM and they were here at 10:00 AM. Half hour later AC was up and running. Very satisfied. By the way, they were the HVAC that installed the unit in 2003. Dig a good job then also.
Response from Team Bob's Heating Cooling Plumbing
"Thank you for letting us know how we are doing! We value your input on how we can improve. Thank you for allow us to better ourselves as an organization and we appreciate you as a client! We look forward to meeting all your future heating, cooling and plumbing needs."
Patricia P.
Feb 2015
unknown
Response from Team Bob's Heating Cooling Plumbing
"Thank you for trusting us with your new installation of the AC! We value your input on how we as an organization can improve. Thank you for allow us to better ourselves as an organization and we appreciate you as a client! We look forward to meeting all your future heating, cooling and plumbing needs."
Hallie M.
Jan 2015
unknown
Licensing
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FAQ
Team Bob's Heating Cooling Plumbing is currently rated 4.2 overall out of 5.
Team Bob's Heating Cooling Plumbing accepts the following forms of payment: CreditCard
No, Team Bob's Heating Cooling Plumbing does not offer free project estimates.
No, Team Bob's Heating Cooling Plumbing does not offer eco-friendly accreditations.
No, Team Bob's Heating Cooling Plumbing does not offer a senior discount.
Yes, Team Bob's Heating Cooling Plumbing offers emergency services.
No, Team Bob's Heating Cooling Plumbing does not offer warranties.