NORTHPOINTE MOTORS

"This is in Response to a complaint made by the member. He did purchase a 2003 Cadillac Seville From Northpointe Motors Gaylord Lot on November 24, 2009. During the closing process of the purchase of the vehicle he did Initial two separate documents stating “the vehicle has been inspected to his satisfaction” Prior to the purchase of the vehicle. The member also Signed two separate documents at the time of sale acknowledging the vehicle he was purchasing was an “as is” vehicle. Shortly after the sale of the vehicle he took the vehicle to his mechanic and it was determined by his mechanic that the vehicle needed four new tires and an upper intake gasket, There was also some concern about the left front strut. The member contacted his salesman at the Northpointe Motors lot and let him know that the vehicle was in need of some repairs. The salesperson reminded him that he had purchased an “as is” vehicle but in trying to keep all of our customers happy, the Salesperson recommended that he take the vehicle to a different mechanic to get a second opinion. The second estimate deemed that the vehicle only needed two new tires and an upper intake gasket. Even though the purchased vehicle was sold ‘As is” Northpointe Motors agreed to pay to have two new tires and the upper intake gasket replaced for him. The work was completed at Triple M tire in Gaylord MI. Shortly after the vehicle was repaired the member contacted the Northpointe Motors lot and told the salesman that the check engine light had come back on, and that he was not satisfied with the work that had been done by Triple M Tire in Gaylord MI. At that time the salesman informed him that if he was not satisfied with the work that had been done by the Mechanic he could contact the mechanic’s and discuss the problem with him. He was not happy with this answer, and I again reminded the member that he purchased an “as is” vehicle and he is responsible for any repairs and up keep pertaining to that vehicle, and that he had signed Documents stating that the vehicle had been inspected to his satisfaction prior to the purchase of the vehicle. Trying to assist him as much as Northpointe Motors could they paid for repairs which is typically not done but for him we did make an exception."