Jules Yates - Re/Max Bayshore Properties

I am a native of Traverse City. My husband and I used Jules to help us find some property in the Traverse City area. However, we now live out of state and had to do a large part of our communicating with our agent from about 1,000 miles away. Jules is a very savvy guy on FINDING and SHOWING property, however, his responsiveness was lacking once we put our $1,000 deposit down. He basically was unreachable (see NOTE below...we found out some info on why this occurred). Even though my husband and I have excellent credit (both of us are over 830 for credit scores), the deal ended up falling through due to some warrantability issues on the condo we were trying to purchase. By the way, checking on warrantability of a condo is NOT just a formality (which is what we were told). Warrantability is an important item that the lender looks at...it is based on the quality of the condo development and the likelihood it would go under. They usually look at how many units are in default, how many are rented, how many are owned by the same person, how many are lived in by the owner, etc. Save yourselves the money you will be putting down on the inspector and the loan application and make sure the property is warrantable before you begin the loan process! We lost $700 as a result of this ($350 for loan application fee and $350 for inspection fee). I think if the selling agent for the property we were buying and our agent (Jules) would've gotten the warrantability paperwork done first, we would not have had some of the issues with this interaction that we had. We have pulled our offer but will look for another piece of property to build on instead. We might give Jules a chance to help us find the land...we're not sure on that yet.

UPDATE:
NOTE: My husband and I found out that the bad service we experienced happened to occur at the same time as some family emergencies/issues that Mr. Yates was experiencing. That said, once we finally were able to get in touch with him, he was able to answer some of the questions that we had on the property and the warrantability issues. However, it was too late at that point since we had declined the loan by then.

We purchased the house from Florida, sight unseen. He came out and took videos for us and everything. He was beyond phenomenal.