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HOME DEPOT INC
Hardware & Home Improvement Stores, Countertop and Backsplash Service, Cabinet Making,
Reviews
3.86 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 17% | ||
| 17% |
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Showing 1-6 of 6 reviews
Scott N.
Sep 2015
Hardware & Home Improvement Stores
unknown
Jeanne M.
Apr 2015
Cabinet Making
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Jean L.
Dec 2014
Hardware & Home Improvement Stores, Countertop and Backsplash Service
unknown
Patti G.
Sep 2013
Hardware & Home Improvement Stores
After taking the old door off, they discovered dry rot and no insulation in the surrounding area. They fixed all the wood and lined it all with new insulation, sealed it all around, and made it weather tight. Did a great job.
Bill U.
Jun 2012
Countertop and Backsplash Service
Nothing regarding this process went smoothly. I was initially over-charged by Home Depot, though after a few phone calls and multiple transfers, I was credited for over-charge.
The install date was estimated at 4 weeks out and the actual install didn't occur for 7 weeks. I had made multiple calls to our local Home Depot starting at about week 3 to understand order status and install date - most of the time I never received a call back and when I did, was told dates are just estimates and that was all they could tell me.
Home Depot subcontracts all laminate work to a 3rd party - in this case, it was a company called Michigan Kitchen Products.
I received a call on Friday of the 5th week indicating the countertops were ready and would be delivered to my garage on the following Tuesday. After Tuesday, their installer was to call to schedule the actual installation. The installer called on Wednesday saying he didn't know when he could do the install, but probably would be the following Monday or Tuesday. I explained that I needed to know when as I needed to coordinate a plumber, etc. He said no problem - he would let me know asap. No call from him until Sunday evening at 5 pm, basically saying he could probably do it Tuesday afternoon between 3 and 4. Excellent.
Tuesday afternoon at 3pm passes and no show. I call the installer - he won't arrive until 6. They finally arrived at about 6:15 and worked until about 8 installing the countertops. Left saw dust mess all over my kitchen and garage and left trash in the garage.
I had actually called Home Depot on Monday morning to complain about the scheduling, but of course they haven't returned my call.
Overall, this has been a terrible experience and one I will not repeat with Home Depot.
The install date was estimated at 4 weeks out and the actual install didn't occur for 7 weeks. I had made multiple calls to our local Home Depot starting at about week 3 to understand order status and install date - most of the time I never received a call back and when I did, was told dates are just estimates and that was all they could tell me.
Home Depot subcontracts all laminate work to a 3rd party - in this case, it was a company called Michigan Kitchen Products.
I received a call on Friday of the 5th week indicating the countertops were ready and would be delivered to my garage on the following Tuesday. After Tuesday, their installer was to call to schedule the actual installation. The installer called on Wednesday saying he didn't know when he could do the install, but probably would be the following Monday or Tuesday. I explained that I needed to know when as I needed to coordinate a plumber, etc. He said no problem - he would let me know asap. No call from him until Sunday evening at 5 pm, basically saying he could probably do it Tuesday afternoon between 3 and 4. Excellent.
Tuesday afternoon at 3pm passes and no show. I call the installer - he won't arrive until 6. They finally arrived at about 6:15 and worked until about 8 installing the countertops. Left saw dust mess all over my kitchen and garage and left trash in the garage.
I had actually called Home Depot on Monday morning to complain about the scheduling, but of course they haven't returned my call.
Overall, this has been a terrible experience and one I will not repeat with Home Depot.
Kathy T.
Mar 2012
Hardware & Home Improvement Stores
The guy who worked in electrical department was real helpful showing me where the things were that I needed. After awhile we became friends.
Licensing
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FAQ
HOME DEPOT INC is currently rated 3.8 overall out of 5.
No, HOME DEPOT INC does not offer free project estimates.
No, HOME DEPOT INC does not offer eco-friendly accreditations.
No, HOME DEPOT INC does not offer a senior discount.
No, HOME DEPOT INC does not offer emergency services.
No, HOME DEPOT INC does not offer warranties.