Garner Heating & Cooling

It was 100 degrees out and my A/C stopped working. It was running but no cold air. Called Garner Heating and Cooling. They were very busy but said they would get to me in a couple hours which they did Brad the owner came out and checked the unit and said the compressor is not running. A quick test found the problem a failed capacitor. He had a replacement on the truck installed it in minutes and had the unit working properly again in 30 minutes.I highly recommend Garner for all your HVAC and plumbing needs.

I placed a call into Garner Heating and Cooling about my air conditioner leaking and they came out within 5 minutes of me calling them. I was so shocked and thankful! He thoroughly explained everything that was going on with my unit and explained all my options and how they could help. The gentleman that came out was extremely nice and understanding. He was not pushy in any way, he just walked me through every option available to me. It was fixed very quickly and their amazing customer service has earned them a customer for life! I have told everyone about them! Thank you!

Very happy with the work done by them.

Excellent experience, reasonable price.

The owner, office staff and the technical personnel were all very professional. They performed my job to my utmost satisfaction. I highly recommend this company, Garner Heating and Cooling.

Great customer service and professionalism

Quick and very responsive. Brad showed up on the same day I called. Was more then able to work within my budget and my 3rd shift schedule. I highly recommend Garner Heating & Cooling.

I would never use or recommend this company from Tecumseh, Michigan. 0 for customer service, 0 for efficiency, and for knowledge of the product. They charged me for a 2020 unit and installed a 2013 unit. This is my experience with Brad Garner: 1. Wanted a new electric unit put in but Brad Garner said to replace it with a new gas unit, AC, and to clean the ductwork. He came out quickly and was very friendly, polite, and acted very knowledgeable. He told us that the air quality would be better for my asthma. Since he installed the new unit and cleaned the vents, I have to change the filters on my CPAP breathing machine every week. 2. They never turned in the rebate forms for my $1,000 rebate and I called and called. 3. The AC unit did not work when Spring came around. When they had installed the new unit, they forgot to hook the AC up. 4. Called Tuesday, October 6th, because the touch screen thermostat was not working. I was told that someone would be out that day. Nobody came nor called. Called the next day, Wednesday, and was told again someone would be out and again no one should up. The owner, Brad, called at about 8 pm and was very rude, condescending, disrespectful to me as a woman and kept questioning me on paperwork, and told me to go to the basement and look for the paperwork that was not there. 5. Called Thursday, repeatedly, and, when Brad showed up, he was arrogant, spoke very rudely, and condescendingly. He spent an hour at my house and most of that time he was answering phone calls. When he took time to verify that, yes, my thermostat was broken, he said **I have ordered a new one. It might be here today, tomorrow, or Monday**. I said that my daughter and I had been without heat and we are just to go without heat he said yes, that he will put in the new thermostat whenever it comes in. 6. Monday comes, no thermostat, no heat, no call from Garner, and I again have called with the same answer **You are on the list**. 7. New thermostat and within a couple of weeks 3 red warnings and 1 yellow. Have been calling since the last week of October asking for someone to come out. Brad Garner answered the phone the second week of December. Again, he was very rude, disrespectful, and irritated that I was bothering him. Gave him the warning numbers and he told me he would get back to me. Have never heard from him. I would NEVER use this company again or recommend them to anyone! Brad Garner was very disrespectful to me as a woman, talked to me as if it was the 1940s.

excellant job

Very knowledgeable and professional and prompt. Had Garner replace both the Furnace and Central Air due to a failure of 20 year old A/C. Highly recommend to others needing HVAC services.

From quotation through installation Brad and his son Brandon were top notch. Garner sold me a system that fit my needs both in efficiency and price. Always available for questions and performed quality work in my home. I am happy with my American Standard HVAC system and recommend Garner Heating & Cooling without reservation.

quick response. very reasonable cost

13135054937

I would like to get a receipt on email. This the the single thing I not so happy about. Everything else was top notch

Our A/C stopped working, and I was certain we'd have to buy an entirely new system. Brad (the owner of Garner Heating and Cooling) came out to take a look at things, and immediately diagnosed a blown capacitor, a simple fix (for him!) which he completed in 15 min. A less reputable person/company would've just quoted me for a $3,500 new system, no questions asked. The integrity and honesty with which Brad operates his business, and the excellent customer service I received when setting up the visit have made me a future customer of Garner Heating and Cooling, for sure!

Great company. Fast quality service.

From start to finish Garner heating has The Best customer service around!! Brad went above and beyond, even through this pandemic, to make sure my dad's ac was working properly. I live in Costa Rica and was able to rely on Brad to take care of my dad without worry. As my dad said, the good Lord sent an angel down to help him. Thank you again and God bless you and your family.

The servicemen were very professional and friendly. This was the first time that I have ever had heating ducts cleaned and they answered all of my questions to my satisfaction.

I had the furnace stop working in a rental home. The temp in there was about 60 degrees according to the renters when they called me. Its a family with young children and during the pandemic. I got a call back from this company almost immediately and they had it fixed within 2 hrs of my initial call. The service definitely exceeded my expectations and the cost was very reasonable. Thank you!

quick service

We woke up with a broken furnace on Sunday. Brad came out the same day to give us quote on a new furnace and had it installed the next day. Prompt and knowledgeable installation at a fair price. Highly recommend!

Very good and professional service. It's nice to have a company that knows exactly how to install a gas boiler.