MOHAWK HARDWOOD FLOORS

Outstanding work. He will be coming back to some additional repairwork in another area of the house.

Owner Frank Jacobs was very professional when he came out for the estimate. We went with his company because they were able to do the work within our time constraints. Frank had another job scheduled on the date requested and sent his other team to do the job. The floors had some damaged boards which were replaced and blended well. Overall, the floors turned out very nice with one caveat: There were claw marks in the wood, probably due to previous carpet installation using stretcher tools. Frank said they could be repaired or filled in. The were not repaired. I was disappointed by that. Overall, the floors look good, the job was completed in a timely manner.

Frank and his crew do great work.  Always an honest price and reliable.  When I ask Frank to fix something, he doesn't whine or complain or try to make me feel like an idiot, he just fixes it.  I wish I could say that about other contractors I have worked with.  I will continue to use Frank in the future and continue to recommend him to family and friends.

Everything was great.  It was a great experience overall.  They completed it in a timely manner, at it looks great. 

It looked great! But it did need a few repairs done, we were told by Frank when he came to look at the job his men had done that the repairs wouldn't be a problem, that was the last we heard......

I have been leaving messages, sent emails, I have yet to get a return phone call or email, we are now into May 2015 my last phone message was left on May 1st  2015 followed by an email on 7th May 2015.

No return call or email, very disappointed with the customer service.

Diane

unknown

Their work is amazing. They tied in the new wood that had to be cut down to match the odd dimensions of my old wood, and no one can tell which boards are 100 years old and which brand new. They were efficient and new knew the trade better than anyone that I have used before. The only thing that might put someone off a bit is their extremely casual nature. I enjoy authentic people that are a little more laid back, but I could see how someone else might say their professionalism needs a bit of polishing. Great people, great price and I would use them anytime I need work done.

Frank quoted the job and did some of the hardwood installation work with his crew. Hardwood flooring installation: They did a great job installing the hardwood flooring -- spliced the family room into the kitchen and the den and living room into the foyer to make the entire first floor one continuous hardwood floor. Refinishing: Sanding and refinishing was satisfactory. A few areas are visible where the poly was puddled a bit on the flooring. Baseboard and shoe molding: This part of the job was not their strength. The corners were not tight joints with large gaps that were filled with caulk. Frank came back and made a few repairs of the more obvious flaws. In conclusion, would hire them again to save me the labor of installing and refinishing the floor but would hire a finish carpenter to do the baseboard and shoe molding work.

Frank had two top guys to take over this task, and they were punctual, courteous and professional.  They immediately went into work almost non-stop in removing leftover staples, sanding, adding wood fillers, more sanding, cleaning up, staining and applying coats on the floors.  The new vent looks great.  It lasted two and half days, and the overall  result was fabulous.  We were happy and satisfied with the amazing transformation.

He did a lot of work. He replaced all the trim in my house. He is very prompt. They cleaned up after every day. The work looked great after he was done.

This is a one story ranch with all the wood done besides 3 rooms. He did the bulk of the work in June. He seemed like a good guy, and I hired him based off how he presented himself as a talker. When it came time to fix the floors, he had some personnel issues. He lost his number 1 guy to an unfortunate death, and it felt like the people that would have been managed by his top guy. They made some mistakes. He came out to do some repairs himself because it took his team 3 times to repair the work. Some areas were layered with one coat, and others done within 3. I hired another contractor who told me that he felt that the equipment wasn't up to par and approached things in the wrong way. I just felt like the work was unprofessional. He seemed to be in a stressful situation, but the system seemed to be rough. He did alright to a point, and then I felt like he just lost it. I would have preferred him to come and discuss this with me instead of creating problems. I now have a floor that is not the quality I wanted, and it took a month longer than we expected.

I got estimates on the job from several contractors. Mohawk Floors was the best price. I hired them based on the feeback I read here on Angies List. I did the tearout of my old floors. It was a huge job and many times wish I had let them do it instead of trying to save a few bucks. I had not quite completed it when the installers arrived. They actually gave me some tips on how to get it done easier. They did not have to do that, but I was thankfull that they did. They spent about 5 hours the first day prepping everything. They showed up early the next day and started laying the floor. I was surprised that after 7 hours, they called it a day. Also they told me a different crew would be back the next day. I wasn't to crazy about that. That crew showed up late. They did work hard and continuious and got alot done. After inspecting their work, I found 3 or 4 boards that were cracked and 1 or 2 that were discolored. The next day I pointed it out to them and they replaced them immediately.They also stopped at the store on their way over that morning and picked up 2 more boxes of wood, as I did not calculate enough in for waste. The job was completed on the fourth day. Frank stained the vent covers to match the floor and gave me a great price to come back later and put down new toe molding and touch up any nicks and scratches in the rest of the molding. I did get nervous about the time frame for the job, but overall, I am very pleased with the job and feel I got a geat price. Frank and his crew are professionals in their work, Plan on bringing them back to do the stairs.

Work performed was clean and efficient. very timely and Frank was very professional. I am happy with the results and the price was very reasonable. I felt comfortable with the crew that performed the work. I would recommend Mohawk.
Some areas of staining were not possible to remove. Haveing effective reasonable alternative would have been desired. I will definitly ask and look into it for the next job since I will have more.
I would recomend a some stain, 3rd coating of poly and more gap filler for the next job. These will cost more but worth the price.
Thank you
Randall

Amount spent includes flooring which we purchased and Frank picked up. Very quick service. When he came out for the estimate, Frank explained some things to us which helped us make our decision about what flooring we wanted. Frank and his workers were very friendly and spent time making sure everything was right as we have a fireplace which is on an angle and they worked on it quite awhile to make it lookk good. They took the time needed and did not rush it when it took a little longer than expected. I found out they do some other services and I intend to have them come out for estimates on those too.
I am thrilled with the floor and friends and family think it's great also.

I liked that the owner (Frank) was the only one,  of the three people I found online,  who was willing to come out and see if the stains were too bad before we started the work. He was the only one who came out and sanded to see what we were working with. He also had people who guided me on the color. Frank went out of his way on the project.

The problem I had was that the owner was under the assumption that he could leave his workers and the job would get done. He has workers that he needs to supervise.

Frank and Gary were very friendly and explained everything when I had a question. They cleaned up everything when they were done and were done in a little over an hour.

Everything was accomplished as stated in estimate.  Crew was courteous and arrived timely and did a great job. The owner, Frank ,was a part of the completion of the job.  He corrected things during the final phase that we did not even notice.  We would use this company again. A don't would be to allow yourself more time between doing rooms if you are living in the home.   We were fortunate that we had great weather and were able to open windows and have great drying time for the varnish

One of the best service providers I've ever worked with.  I'd use this company (especially Frank) again and again.  Trusted.

It went very well . They did a great job. When they took out the old flooring they found they had to do alot of work they didn't expect. They didn't charge me more money even though the job took longer than expected. and more items. They worked very hard to make it look very good and it does.I am very happy with the finished work.

They were recommended by a friend. They also had a good rating and a coupon on Angie's List. The owner was very professional and friendly. He came out to give the quote. He was very responsive, and he came out quickly. Other people didn't return my calls. I felt like he wanted my business. When we had an issue in the end, he came right out and fixed it, so I thought they were very good with customer service. I didn't get any other quotes to compare with.

It went very well. The owner came out went over everything and then came back to check. He asked the crew to do a few things to make an already good looking floor look better. I was very pleased.