Kallas Heating and Cooling

Rob was awesome- I just want to say thank you soooo much for taking care of us. He came out the same day after our CO alarm was going off and he was very knowledgeable. He filled us in on everything that was happening with our system and what the plan was forward. Customer service on point and good pricing on services. He showed us exactly where cracks were in our system with no issue at all and quickly drew up a reasonable quote for a new furnace to be installed the next day. Thank you so much! 10/10 would recommend!

Two installers said they were going to be at my house in the morning at a particular time and that they would be able to get everything installed and done the same day. They came earlier than expected and i was not ready for them as i had some errands. So I had to cancel my errands to let them in. 
Next about half way through they stated they were double booked and had to leave to do another job and they would come back. They came back only to tell me they'd have to come back tomorrow to finish the installation. After finishing the installation it seemed to be okay. Then about a month later it quit putting out heat. I had to take another day off of work for them to come out and look at it. The person came out almost three hours later than the estimated time-frame and I had to call them to remind them they had set an appointment with me.
The installers didn't install the exhaust pipe at the correct pitch so water will building up and shutting off the safety mechanism. 
They scheduled another time to come out and fix it. They never showed.
It was the last time I'll use them. For someone who can't afford to take days off work, having a service person who is somewhat punctual is fairly important to me.

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