Molly Maid Of Berrien County

The only reason this company is even getting a 1 star from is the 0 was not an option. After wasting my time booking an appointment and giving them my information, I was told 2 days after that they would not be able to come out because they don’t do a one time cleaning in MY AREA. But this was not an issue when I set up the appointment. I even called them several times and because they lack customer service and never let me know. They never called me and they claim they sent an email, that I never received. Completely inconvenienced me because had I’d known I would have went with a more PROFESSIONAL COMPANY. Thanks for absolutely nothing! Well David Zick, yes i guess it was an unfortunate experience for customer as usual, had I been at fault I would’ve been charged a $25 cancellation fee, for your inconvenience. Please tell me why I’m being penalized for your incompetence in choosing an incompetent booking company?! They ARE a representation of Molly Maids. And also the number you called was the secondary I gave you. You did not called the primary. And even if things went according to what you said, which they did not, I called you yesterday for confirmation and I wasn’t told when I spoke with your booking agency directly. When I called the second time you told me that you cancelled me because your company does not do the occasional cleaning service in my area, but then your email states something quite different. There is this little thing called integrity something your company lacks!!! Best regards disappointed and disrespected non customer. PS stop blaming others for your incompetence ie the booking agency and own your unprofessionalism.

The cleaning was thorough and all furniture and photos, etc. were placed where I left them.

unknown

We've been using Molly Maids for about 5 years -- predominantly in the summer as we rent out our lake house for 1 to 2-week periods throughout June through September. We've always been happy with their services. They comprehensively clean out the house (and fridge), swap out linens and towels, bring the dirty ones to be washed offsite and bring the clean batch back the next time. We usually give them a schedule of dates in advance, but have occasionally needed them to clean something with VERY limited notice and they always figure out a way to get it done. Probably the highest praise is that when we come to stay there, I forget that we even rent the place out! No traces of others! Would highly recommend.

We had a wonderful experience recently with Molly Maid of Berrien County. They cleaned our home in preparation for a big party we were hosting and we couldn't have been happier. The maids were pleasant, and worked very hard to make sure our home was perfect for the big day. We were pleasantly surprised at how hard they worked on the small details of the home that most home cleaners would miss. We are very happy with the service, and will continue in the future. Thanks!

My experience was good, they were very good. There were 3 ladies that were here. They did a real good job. They kind of squeezed me in to get it done because my husband was coming home. He had been in the hospital and then had been in rehab to learn to walk all over again. He was going to be coming home and I wanted to get my house cleaned because I have health problems too so it hadn't been cleaned for a long time. They really did a good job in the short time they had to do it. I was pleased.

Long-time consistent, respectful, great service -- MM keeps a "customer/ house file" of what usual needs are, & always call back ahead for specific instructions / clarification on what is required.

They are good. I have been very happy with them. They do what they say they will do for the price they say they will do it. They do the work very well.

The job needing done required 4 hours weekly not two people at 4 hours each weekly - definite racquet - Do not use unless totally desperate to spend money on mediocre work.

Bob Melcher came and reviewed our home after I called him. He reviewed what would be done, how they work, what determines how long it takes, how the cost for services is determined, what the rate per hour is, and what the team would not be doing. A week later cleaning team #3 arrived. Work was performed professionally and done well by Team #3. They arrived on time and got right to work. The two (2) ladies worked continuously for over four (4+) hours. The home was spotless when they finished. I would recommend this organization to anyone. My wife and I could not be more pleased. We will use them again.