GRACE'S APPLIANCE Repair

Our 23 year old side-by-side refrigerator was maintaining a too-warm temperature in both the refrigerator and freezer sections. I called on a weekday morning and the owner, Chris Grace, showed up shortly after noon. He quickly diagnosed the problem as a frost buildup in the ducts due to a failed defrost heater component. This same component had failed 2-1/2 years ago and even though costs have gone up since then, he replaced it for the same price. He was courteous, professional, and neat.

He took the back wall panel off from the inside of the freezer and found a large block of ice. He tried to convince me I needed a new compressor, but I new better. He offered to get the ice off with a charge of $125.00. I declined because I knew I could do it myself. The ad said a free service call with any service. When I called the company I was told $49.95, but he charged me $59.95 since it was Saturday, but I was not advised of this and only paid the $49.95. When he left he took a screw from the back panel which I had to go purchase myself so I could put the panel back on the refrigerator. He was not a pleasant service man at all. The entire experience was bad.