Wilson's Floor Sanding Service

not good my flood looks worst now then before they did it!!!!!!!!!!!!!!!!!

Beautiful results and worked with us on the pricing since it was paid for twice!!. They did 1st floor living room, dining room, den and hallway and 2nd floor: three bedrooms and hallway and 2 stairways. Carlos was a gem!! The work was done quickly, professionally, excellent clean up and the floors were awesome.

Just as another reviewer wrote, while I was talking to the crew leader, the crew walked right in past us into my home and started walking around my house. What really upset me is that I was not informed that they take cash only. the crew leader said, “If you don’t have cash we cannot do the job today. The owner doesn’t want to take checks or any other payment besides cash”. So I had to leave the house go to the bank and get cash and I had to have a job done because I paI’d movers to empty my house for the job Or tell them to get out of there and try to schedule another company, which could be two or more weeks in the busy the spring. I should’ve gone with the quote from another company that was just slightly higher because they were much more professional and I have two small dips in the floor that weren’t there before. They have stamped on my receipt, “ We do not accept credit cards or personal check CASH ONLY”. They need to form you when they quote so you can decide not to use them if you want to use another method to pay or at least be prepared. This has bothered me since the job was done and I thought others should be aware.

Very good.

The crew were punctual, professional, and courteous. The job was done in a timely manner and my floors look great.

I had many recommendations for Wilsons and we thought we were making a good choice, but this was one of the worst experiences that we have had with a home improvement project. The job was to remove the carpet in our living room and to refinish the living room and an upstairs bedroom. They then ripped up the carpet in a hallway that I specifically told them not to both verbally and via text. In the process of removing the carpet they also gouged our baseboards in multiple places. They then left the removed carpet and padding in our driveway after paying them $600 for carpet removal. They tried to rectify the situation by giving us $300 towards the cost of new carpet for the hallway and stairs, but the actual cost is $900. To top it all off they left half eaten food in our bedroom and there was no work being done in that room and therefore no reason for them to even be in there. I would not recommend this company to anyone, save yourself the trouble.

Initial contact was fast. Beyond that, secondary contact reached out to me then delayed first, then second appointment for walk through and quote, then didn't call or show up for third appointment. I did reach out via text message after the third missed appointment and never heard back. Shows a lack of professionalism as well as a company that apparently does not need the work.

It went as planned. On time and professional. They stuck to their estimated price

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It went great.  Sonny came first to replace a few boards where pet stains were not able to sanded out.  He also installed a couple boards where an entry wall was removed.  He removed all the staples and pulled up padding and carpet, as I was recovering from hip surgery.  Then Jeff's crew came in and got to work.  Great dust containment system minimizes house mess.  Walls were freshly pained with no base molding on.  Taped up the walls so fresh paint wouldn't be damaged. They courteously answered any questions I had and mixed a custom stain to match the room they had done previously.  I would definitely hire them again and recommend them to anyone who wants floors done.

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The contractor came to my home as contracted. He sanded the floor, then put a finished coat on it, and was done with my floor in record time.  I was concerned then. Still we allowed the floor to dry, as the contractor instructed, with no traffic in that room. After the recommended drying time, we looked at the floor and discovered there was many sizeable gaps between the boards in the floor that the contractor never filled.
 I called Wilson's Floor Sanding many, many times about this problem. First he accused us of causing the problem because we cracked a window to vent the fumes. Then, Mr. Wilson informed me that I would have to get wood filler and fill the small gaps myself. I explained that the gaps were much larger and longer. He told me the contractor would be at my home the next day to remedy the problem. The contractor never showed up.
I went back to calling Jeff Willson, owner of Wilson's Floor Sanding with no response at all. This went on for 4 months!. Finally my husband called Mr. Wilson and made contact. Mr. Wilson stated he would come to my home to fill the gaps in my floor. When he arrived at my home, he proceeded to fill the open gaps, then placed tape over them so they would dry or cure. Mr. Wilson told me to leave the tape on there for 2-3 days and assured me the filler he used would match my floor. After 3 days, we removed all the tape only to discover that the filler he used was much lighter than floor and the filler he put on was also bulging out of the cracks. It wasn't even level with the floor!
At that point we threw up our hands. My husband spent hours scraping the excess filler off the floor so it would at least be level.  Given the problems we've had, I would not recommend Wilson's Floor Sanding to anyone.

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Exceptionally well

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The company was professional, polite and had marvelous results. They were on time and the job they did was great, the floors looked like brand new and they were over 60 years old. They gave wonderful advice on how to keep the floors looking great and worked very clean.

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I just purchased a home on Grosse Ile with existing wood floors with add in new wood flooring blended in due to a Remodling project to open the kitchen area up with the living space. I decided to get multiple bids which ranged from over $4500 to $2650. I had around 1050 sq. ft. To be sanded, stained and coated. Needless to say but Jeff was the low bid. I didn't go with his bid just to save money but his REPUTATION. I was told by many people that he did excellent work. The job was scheduled a few weeks out because of his bookings but when the time came Jeff followed up with a call on the start up job date and time. He and his crew came in and did a very good efficient job. Jeff even took the time to fill in a couple of spots by the new kitchen island which turned out great. He also gave me instructions on the care of my new refinished floors. I will definitely call Jeff back and not bother with those other guys! I have one more project next year for his services. Thanks Jeff, Carlos!!

Hardwood floor sanding and refinishing. The job was well done on schedule.

I called the company and got ahold of them, but it took a while for the guy to call me back after our initial conversation. They finally sent someone out and they took measurements, but the measurments were not correct. I had three other companies come out and and Wilson actually added additional floor space on the estimate that was NOT there. They mismeasured, and I brought this to their attention. The rep also had promised that he would get the work done, and the work has still not been completed. The strangest thing was that I had several places that needed to be done, and he told me, 'this is my price, 1.79/sq ft' then it went to 1.50/sq ft, then he said he would do it for 1.35/sq ft, so the price kept shifting around. When I finally selected him, there was no decision made on how to get the price to 1.35/sqft. He skirted the issue and avoided further conversation over the course of the next three weeks. I hadn't called any of the other companies that gave me estimates, because I was waiting around on him to contact me. The way I was treated was completely unprofessional. He initiated a start date, and that date came and went. I've been really disappointed with the whole situation.

I ended up doing the job myself but I would have definitely used him if I did not have the time to do it.

Wilson Floor Sanding Service is excellent. We have hard wood floors in the living room, we pulled the carpet up and there was an area of the walkway where the floor was black and it looked molded. It looked like there was no way it could be repaired and there was an area about three feet wide running the length of the living room running the shortest distance. There wasn't actual floor there because whoever previously owned the home expanded the room because it had a small entryway in a really small living room, they filled an area with cement so there was no hardwood floor. One of there workers was an expert in repairs. They ordered wood, they went all over to find seasoned wood and norwood to mix it all in together and they did the repairs and you can't tell that there wasn't any floor there. The prices are excellent. We are recommending them to everybody we know.