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THE FIRESIDE SHOP

Fireplaces, Alterations/Sewing/Decorating, Heating and Air Conditioning,


Services we offer

GAS FIREPLACES, WOOD FIREPLACES, ELECTRIC FIREPLACES, DOORS, MANTELS, ACCESSORIES. GRILLS: KITCHENAID, BROILMASTER, SOLAIRE, BROIL KING, STERLING FORGE, BIG GREEN EGG, WEBER, ACCESSORIES. HEATERS: HEARTHRITE HB SERIES, HEARTHRITE, MODINE HOT DAWG, EMPIRE DV-35 & EMPIRE DV-210.

Reviews

2.45 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
20%
4
0%
3
20%
2
20%
1
40%


Rating CategoryRating out of 5
quality
2.6
value
2.4
professionalism
2.8
responsiveness
2.6
punctuality
3.0
Showing 1-5 of 5 reviews

Olivia P.
02/2021
1.0
fireplaces
  + -1 more
Two gentlemen arrived at 10AM on schedule. Very polite and answered all my questions promptly. He did mention my blower motor maybe bad and to call if I had any concerns. I called at 4PM because my motor was very loud. The manager told me they aren’t going to come back out and hung up on me. Really sucks when employees are nice and management team are a bunch of ********.... there will always be another company I can call.
Description of Work: Remote replacement

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$400

Elizabeth K.
11/2014
1.0
fireplaces
  + -1 more
We've been having problems with the fireplace ever since the installation. They came out week and a half ago to diagnose an issue we were having and claimed that the only problem was that it needed to be cleaned-- so he cleaned it. We paid him $78 for service but a week later the fireplace started doing the exact same thing intermittently. The manufacturer (Napoleon Fireplace) has been helpful, but The Fireside Shop is the one handling the actual repair work so the manufacturer can't force The Fireside Shop to assist me. They now don't want to deal with me and said that they don't have to service anyone they don't want to since they are family-owned. When I tried to work things out and asked them when they could come back out to fix the ongoing issue from last time, they said they couldn't come out until after Christmas despite the fact it's the same problem that should have been rectified before. Today they hung up on me and basically said they would not deal with me anymore. The service technician was nice but their customer service after the fact has been very poor. Updated 7/7/15 I am now having to deal directly with Napolian Fireplace in Canada. Napoleon arranged another contractor to come and work on our fireplace but they sent him the wrong parts and he only changed one. Our fireplace is back to not working at all. I provided Napoleon with the contractors email address and they were to contact him directly. Nothing has been accomplished since, no further emails no one will call me back.
Description of Work: We initially had a fireplace installed by them in February

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Don S.
05/2013
5.0
fireplaces
  + -1 more
Team from Fireside Shoppe job did an outstanding job on chimney clean and install of the top mount damper.
Description of Work: Chimney clean and top mount damper install

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

CHERYL T.
02/2009
3.0
fireplaces
  + -1 more
Purchased the stove & the floor pad two days after Thanksgiving (2008). Was told it would take 2 weeks to receive the stove and one week to install. I had to call in January (2009) to find out if they received the stove yet along with if and when they planned to install it. Installer came out and determined that the area that the salesman chose for installation was not going to work and they would have to check with the city to see if there was any good place for the install. One week later the installer came back and installed the stove. He did a great job, but the stove is not yet functional because I am waiting for an inspection that the Fireside shop is supposed to schedule. One and a half weeks later and I am still waiting for that call back to get the inspection.
Description of Work: Installed a gas stove in my basement.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$3,200

KATHLEEN G.
03/2007
2.0
fireplaces
  + -1 more
I don't feel that they did a very good job.
Description of Work: They were to convert my wood fireplace to a gas fireplace.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$1,800

    Contact information

    18701 NORTHLINE RD , Southgate, MI 48195

    www.firesideshoppe.com

    Service hours

    Sunday:
    11:00 AM - 4:00 PM
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Fireplaces,
    Alterations/Sewing/Decorating,
    Heating and Air Conditioning,
    Gas Grills

    FAQ

    THE FIRESIDE SHOP is currently rated 2.4 overall out of 5.

    Sunday: 11:00 AM - 4:00 PM

    Monday: 9:00 AM - 7:00 PM

    Tuesday: 9:00 AM - 7:00 PM

    Wednesday: 9:00 AM - 7:00 PM

    Thursday: 9:00 AM - 7:00 PM

    Friday: 9:00 AM - 7:00 PM

    Saturday: 9:00 AM - 5:00 PM

    No, THE FIRESIDE SHOP does not offer free project estimates.
    No, THE FIRESIDE SHOP does not offer eco-friendly accreditations.
    No, THE FIRESIDE SHOP does not offer a senior discount.
    No, THE FIRESIDE SHOP does not offer emergency services.
    No, THE FIRESIDE SHOP does not offer warranties.
    THE FIRESIDE SHOP offers the following services: GAS FIREPLACES, WOOD FIREPLACES, ELECTRIC FIREPLACES, DOORS, MANTELS, ACCESSORIES. GRILLS: KITCHENAID, BROILMASTER, SOLAIRE, BROIL KING, STERLING FORGE, BIG GREEN EGG, WEBER, ACCESSORIES. HEATERS: HEARTHRITE HB SERIES, HEARTHRITE, MODINE HOT DAWG, EMPIRE DV-35 & EMPIRE DV-210.

    Contact information

    18701 NORTHLINE RD , Southgate, MI 48195

    www.firesideshoppe.com

    Service hours

    Sunday:
    11:00 AM - 4:00 PM
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 5:00 PM