MILL POND REALTY INC

We rented a house on Oosterhout Lake and had a TERRIBLE experience with this company. We arrived at the house and discovered that the description was NOT accurate. The dock that was ours was covered by weeds and so rotten I would not use it. It was also only about 2 - 3 feet long. There was a note stating that we could use the neighbors dock instead. This was not what I had planned, but ok, we made the best of the situation. The note also said that while there was a TV, there was no cable or satellite so it could only be used with DVD's. So, no TV either. Thank goodness our baby was only 5 months old as I can't imagine staying a week with small children and no TV (it rained several days!) The first night we were there I tried to make dinner in the oven. The whole house started to smell of gas so I immediately turned it off and contacted the emergency number where no one answered so I left a message explaining the situation and to call me back. I figured that this sounded like a gas leak and thought they would be concerned. Boy was I wrong! No call back on Sunday so Monday I called the office to inform them. Their response to a potential GAS LEAK was "and what would you like us to do about it?" SERIOUSLY?????? This is the response to a potential gas leak?????? I asked if someone could come out to take a look at the oven as the food I had bought needed to be cooked in the oven. She said she would inform the appropriate "department." We never heard anything from them again. Needless to say, we chose not to use the oven again! The water smelled terrible...honestly the worst I've ever smelled...like sewer water. The dumpster was disgusting. There was so much garbage AROUND the dumpster that you HAD to step on the rotting garbage to put your trash inside. It stunk and there were flies all around it. We overheard one of the other tenants (permanent resident instead of vacation rental) that they had called many times about the garbage and other problems but no one does anything about it. They were threatening not to pay rent. We also talked to the next door neighbor who said they heard the same things from other vacation renters about the property we rented (about the misrepresentation of the property.) We sent the company a survey that said how dissatisfied we were and never received a call or email back. Terrible customer service. We will never use this company again. We ended up leaving early from the property.