GreenVision Outdoor Services

"Customer was sent contract six weeks before mowing season started. Client never sent back forms, but did call two weeks after the mowing season started and gave a verbal consent to start a WEEKLY CUTTING. I mowed ( very high grass) the yard two times myself training my crew leader and the third time was the staff cutting it. Client called was very rude on the phone. I let him voice his concerns and asked his politely " what can we do for you?' With profanity from the client, He said "send me the bill." Seems from my experience over the years, A business can only do so much, and the customer have to take responsibility for lack of planning. First we sent forms and was not return. second, client wanted a weekly cut this year. third, client still did not sent back forms fourth, client had very tall grass from lack of planning on his part to send back forms firth, customer was very rude. GreenVision will go the extra mile to make you happy, but we cannot do it without proper communication with the clients."

"Thank you for a B grade, For GreenVision as a service business, that is not good enough. We strive for exceptional service! I remember this property very well and I am surprise by her review. We did her request for scheduling the work and completion before her party, which we met! I do not recall any mulch sales and it is rare for me to miss a new sale, and I did email her conformation of scope of work as she agreed too. I will take full blame for any communication errors because I did not do a follow up with the client because of the spring rush and I am correcting that by a form called the "Creating Visions of Greatness Page" This form will help GreenVision and the customer, with what the property will look like after the service is finished and a list of services requested. also it will have Quality: degree of excellence, Scope of work:measure of details, and Budget: time and money. This will help us give the customer value by communicating and finding there wants. This form will have a a couple of questions after a task/service that has been performed and a follow up to insure all customers expectations have been met! I do want to make clear my business practices are of the utmost integrity and her statement by the babysitter is misleading in grammar. We serviced this property as paid, 8 man hours, 4 hours there with 2 laborers ( one was myself) for a total 8 man hours, plus no time charged for hauling debris or disposal fees to the customer."

"Thank you for the nice review! Making our customers happy and seeing a smile, we know we did our job to the best of our ability!"

"GreenVision is committed in finding other committed staff and from this prerequisite, with ongoing training and a desire to always get better, all the time. My companies work ethic is some of the best around!"

"My company goal is to go find what the customers want, get it for them accurately, politely, enthusiastically and go the extra mile! The client was really happy with the work and even gave us both a nice tip! Which is never expected. We always strive for very happy clients after doing a job and we ask how the job looks before leaving. I am very disappointed she given a B rating and slightly confused. The client even said she wanted us to come back for more work to be done. Please if any client is not 100% happy, let us know by contacting us. We can only go by what the client tells us."

"Thank you for the nice review! That down tree was a tough one! We did it in a way not to damage the lawn by taking the pieces around a walking trail and around to an area for loading/ hauling, instead of going through their manicured yard. Going the extra mile!!!!!!!!"

"Thank you! Being an animal lover! I had to send someone over right away. It was the right thing to do! If I was the customer and had an emergency, I would expect it to be fixed ASAP!"

"Thank you very much! I expect nothing but the best service possible from my company! We are NEVER perfect and we do not pretend to be either. but we are always learning and improving the way we can give better customer service and quality service! Taking Zingtrain business classes ( Zingermans ) on a regular basis is really helping me teach the staff to be better leaders and give exceptional service."

"Thank you for the nice review! Your yard looks awesome with that white marble and It really brighten up the property!"

"Thank you for hiring us! Everyone that works for GreenVision is polite!, We train and practice to give great customer service! Have a wonderful day and Please call us again!"

"Thank you very much! Please call us again and tell a friend!"

"Thank you very much, we did your request the best that we could and I always try to look through the customers eyes when doing any job. I envision that its my yard and from the request from them, I do my best to turn that vision into reality for them."

"Thank you very much for your review! Our goal is to give everyone a great customer experience with exceptional service. We dont always get it right, but we will always MAKE it right for our customers, staff and the community."

"Thank you for the very nice review! Our goal is find out what the customer wants, get it for them accurately, politely, enthusiastically and go the extra mile!"