BRIARWOOD FORD INC

I brought my 2005 Ford Focus to check faulted automatic transmission (car jerked when the gears were changing, didn't engage in reverse) but been told that they didn't find anything bad with the transmission and that my problems were caused by the broken motor mound, which the service adviser suggested to replace.Unfortunately I agreed and paid $600 for the repair that didn't fix any of the problems that I had. In less than a week brought the car back with check engine light on and blinking O/D off light. This time been told that my transmission had to be replaced for $4000.Decided not to go with it and ended up paying $600 for nothing.

There weren't any problems but there was nothing special either.

We had 2 recalls that they repaired. They were courteous and professional. They did it in a timely manner.

.

.

unknown

They offer a package called The Works and it is for $29.95. I have used them for everything for my car and I have not had any complaints. They are fairly competitive with other places like when I needed new tires, I checked out tire places and they were competitive with tires, batteries, and things like that. The workers are very friendly and courteous to their customers.

unknown

Performed oil changes but did not detect a transmission fluid leak that had saturated the underside cowl of the vehicle and led to operation of vehicle with extremely low level of trans fluid. On another occasion, the tech did not screw the oil filter on tight enough and oil leaked everywhere.  I would avoid the Quick Change service.  I would also avoid this dealership in general...you will find quite a few complaints from customers via Google.

I will give them an “A” rating.  We will use them again in the future.

Convenient Quick Lube branch. Took an hour for oil change and rotation on slow day. Job was done correctly and got a discount with owner loyalty points. I have used them for major service in the past and would rate about the same. I had $1400 worth of repairs one time and they didn't even wash the car.

They are very good. They specialize on my vehicle and they have always done a good job.

I like them overall. They have what one calls service professionals and they basically take care of you. They get to know you as you bring your car in so they kind of know you and your car and they do special things for you. I have an older car and I needed the oil tank fixed and he said he would give me one but that is not standard. My point is that they take care of you. They usually are dead on with their estimates. The only thing that I do not like is that they have an estimate fee but if you do the service with them they don't charge you extra. But it is annoying sometimes when you want to know what is wrong. Overall they are not the best price because they are a dealership. The other thing that is good about them is that they have certain incentives like sometimes if you get four oil changes the fifth one is free. They also offer like a bank so if get your car serviced there I don't know what percentage but a certain percentage goes into you little bank and you can use that for whatever. You can use it for oil changes, or whatever service that you need there.

Very quick service. Good Quality at a very competitive price (1/2 of what other repair shops quoted)

The prices at Briarwood Ford Inc. was reasonable. My experience with them was excellent. The people and the pricing are both excellent.

They are excellent in repairing the vehicle but they are really slow. I pretty much have to give up my car for the whole day.

Only waited 5 minutes to get car into shop for rear turn signal bulbs to be changed, as well as routine oil change. Technician did not charge me for the time to change the bulbs, which pleased me very much. Only took 20 minutes. Courteous and professional, I will return in the future to get my next routine oil change.