Remer Plumbing, Heating & Air Conditioning Inc

"[member's name removed] is a little bit off on his facts about his labor charge. When we received his call for warranty he did not have all the pertinent information to call my supplier for warranty information. He was not the original purchaser of the heater nor did he have it installed himself. On his second call he had the correct info for me to make a call to my supplier, at this point warranty was denied because of expiration of the 6 year warranty period. He was informed we could not provide a warranty replacement. [member's name removed] then called Bradford White Corporation and after speaking with them they allowed a 3 month extension for shelf life for his heater. We were then able to help him with warranty replacement. He was not charged for all this phone time and documentation time. I estimated 3-4 hundred dollars for replacement was for labor time and not the complete job. It did not include material to bring the install up to the current code, delivery and handling cost and warranty documentation handling cost. It did not include labor time to verify that the tank was indeed a leaker. His heater was replaced under the manufacturer’s warranty even though he never purchased it in the first place. His bill for labor was $450.00 Material and code update $134.80 Delivery and haul charge $35.00 Tax $8.09 Total for free water heater install $627.89 We did what we were hired to do. He knew there would be costs not covered under warranty. Dave Remer"