Royal Oak Ford

unknown

unknown

Excellent attention to detail and great employees, etc. I bought this car from this dealer also

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8/07/2015: Parts ordered .
8/10/2015: Email confirmation of "order accepted" and being processed received.
8/10/2015: Credit card billed aprx $760
8/13/2015: I made email inquiry regarding status. No reply.
8/14/2015: I made phone inquiry, and after a couple of extension transfers, I had to leave a voice message since no one I could talk to could address my order.
8/17/2015: I made phone contact again, during which again I was told that the person I had to talk to was busy and again I left another message.
8/18/2015: I made phone contact again well into the morning (giving time for a return call) finally reaching the responsible individual; who told me he was gathering the details and promised to call back "in 30 minutes." With no call returned, 3 hours later, I made another call. This time I was told that the parts were there and ready to be shipped but the order was being held pending additional funds being paid by me (aprx $180 additional).
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-- When I asked why I was not informed or contacted about the issue, the response was "I don't know." (apparently I may have never been contacted if I had not been so diligent. They had their money and did not seem to care beyond that.)
-- When I asked why additional payment was necessary, the response was "shipping costs are more than was bill at time of sale"
-- When I asked if they honor orders and costs quoted (AND BILLED), the response was "no, we will not honor this one"
So a refund was requested and agreed.
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However, ...
8/18/2015:  emailed request for refund confirmation number
8/19/2015:  I made phone contact because email was not responded to.  Was told there was no way to refund (some account restriction where they had the money, and [thankfully] no record of my credit card number).  I had to provide the credit card number for them to refund to.  (AGAIN, apparently I may have never been contacted if I had not been so diligent. They had their money and did not seem to care beyond that)
8/19/2015:  Had to provide my credit card number over the phone. 
8/20/2015:  Refund finally completed.
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This business reflects the WORST in customer service and the WORST in responsible business practices. And, they cost me 13 unnecessary days of a stranded vehicle. 

I was very pleased with Royal Oak Ford. I had a salesman, his name was John and he was great. He did not pressure me with anything, he let me go out in the lot and look at cars. He sold my neighbor a car too so he was recommended and I was very pleased with how the whole process went. He was very informative, told me all about the car; how to use it, he set my radio up for me with all this new stuff and he was really good. I will definitely go back there and get another car in 3 years. I told him what I can spend and he stayed with it. He was just very good. It's very scary to go out and buy a car that cost you more than your house did. They did a real good job. They helped me out with a few other things. It's an overall outstanding job and I will definitely go back to him.

The price for the service was reasonable. I liked the dealership and I liked that they have good stock of vehicles there. I was too impressed with the salesman I used and I would go and see him again.

I purchased my leased Ford Explorer from them and used my credit union for the loan. I have not had any problems with the vehicle.