About us
O'Sullivan Moving & Storage Company is a family owned and operated business, serving all points in Michigan since 1982. We are full-service moving company that is licensed and insured. Here at O'Sullivan Moving & Storage Company we pride ourselves on being professional and courteous from the office to the road. Our goal is to keep our customers satisfied and have your move go as smoothly as possible. We understand that moving can be a very hectic and stressful time for you, and that is why we are here. So kick back, relax, and let us do the hard work, because our family of movers are only the best and most experienced! Whether it's local; home, office, or apartment, we can get the job done. We also sell a complete line of moving supplies , boxes, paper, tape, etc. We have packing and unpacking services available as well as loading and unloading of your rentals. No job is too large or too small. We move 7 days a week and assist in short notice moves if openings are available. We offer free over the phone estimates or in-person estimates if needed. Also, we have the resources and facility for overnight or long-term storage of your belongings.
Business highlights
Emergency services offered
43 years of experience
Services we offer
Moving – Loading, Unloading, Packing, & Unpacking. Moving Supplies Sales. Storage.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Visa
- Discover
- MasterCard
Reviews
4.376 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 7% | ||
| 4% | ||
| 4% | ||
| 11% |
Filter reviews by service
Showing 1-25 of 76 reviews
Nicole L.
Jan 2024
Moving
Wonderful and responsive
Response from O’Sullivan Moving & Storage Company
"Thank you. We appreciate your business!"
Asia P.
Jul 2023
Moving
I hired this company to load a truck for me for a move out of state since they do not handle out of state moves. My items arrived completely damaged. None of my furniture was wrapped, both of my flat screen televisions were broken, my $800 air purifier was completely scratched up. and furniture pieces are missing. Once I reached out to get a claim started, I was informed by Christine, " We do not take responsibility for a load if we do not facilitate the entire move. We have no idea how the load was handled or unloaded which is where the damage most likely would’ve taken place. When you hire another company to load a truck that someone else will be transporting, they cannot use their own materials and resources to secure the load as good as they would if doing the entire job. We are only able to use what is provided to us by the customer to wrap and secure the load." I purchased furniture passing (an additional $90) outside of the ridiculous $1300 charge to move items from my house to another truck, and all the wrap was not even utilized. As a professional, these movers knew I was moving out of state and decided to just put my stuff on the truck any kind of way with no protection. I will be reaching out to my bank to have this charge reversed to begin to replace my damaged items since this company won't even initiate my claim.
Leanna S.
Nov 2022
Moving
I had a wonderful experience with your company From my Move on November 7th. The entire crew were fast and friendly. Not a thing was scratched or bent/broken or dented. You all worked ahead of the clock and I am very happy with everything from start to finish. I would not hesitate to recommend you to anybody that would need to move. Again thank you for working with our family on our move. I can tell your team is a family also.
Dale T.
Oct 2022
Moving
They tried to charge me the 45 minutes in route to the move. My contract stated 2 guys they sent 3 without alerting me. 2 guys worked the entire time one guy sat there and tried to talk politics the entire time. They "d me between 634 and 834 and said it will not be more than that. I paid 1100! They tried to have me pay for their lunch I refused, Told them you're entitled to a lunch but your company pays for it not the client. I felt bait and switched because I was a woman I am now in litigations with this company to recoup my $340. However the company is nice enough to not return my calls. If I were you Angie's list I would remove this company entirely because I went by your good name. And I had one of the worst experiences ever and I have moved from the South to the North with now 1 issue. I move 4 miles away to a storage unit and I'm charged that much. Totally feel Bait switched!!!!!!!
Cindy J.
Oct 2022
Moving
I think my elderly friend was over charge for the moving job from an one bedroom house to a senior apartment within 18 minutes drive. She was changed for $650 for an estimate of $400-$500. I left 4 messages for the owner, Chris, to call me to see if they can refund her some money, but she never calls back.
Gavi M.
Aug 2022
Moving
Great!! movers showed up on time & worked diligently to stay within the price quote time frame... Everything arrived safely & the workers were professional, polite, and communicative. I would definitely hire this company again.
Tyler S.
Apr 2022
Moving
If I could give ZERO stars I would. I have moved several times and have realistic expectations of movers. O'Sullivans is a bunch of crooks and liars. They caused more than $10,000 of damages to my furniture, some boxes strategically containing valuables never came out of storage, and they disregarded all attempts at obtaining compensation for the destruction to my property. Christine is the staff member in charge of claims and reviews have shown that for more than 10 years she has been ignoring and avoiding paying clients for damages. DO NOT USE THIS COMPANY! I emailed more than 50 times, placed dozens of calls and even showed up at the office. All my attempts at compensations for the thousands of dollars of damages were ignored or avoided. I contacted the BBB and Christine emailed me to tell me she would be ignoring the complaint. They lost their BBB accreditation. DO NOT USE THIS COMPANY! They will take your money, break your things, steal valuables and ignore your attempts at claims.
Response from O’Sullivan Moving & Storage Company
"This customers’ move went within the quote from start to finish. She received ALL contents delivered from storage and never once mentioned any "missing" boxes in her claim that was turned in. Most of her extremely exaggerated claim was trying to receive a full value replacement for a rocker, chair, and sectional sofa that she claimed to have soil marks. I attempted to handle this claim and she refused to provide me with photos. I can only assume that the "soil" marks were most likely able to be cleaned and that is why she would not send the photos. I could not understand why. I left this claim as open until she could show me proof of her damages since she was claiming a very large figure. We are a small family owned and operated business and can't/won't simply pay out a claim with no proof in the amount of $10k. This claim was closed for lack of communication and evidence by the customer. Lastly, we have NOT lost our BBB accreditation. I am not sure where that random false statement came from....and yes, we have some other reviews here where previous customers where not satisfied with the transit coverage option that THEY selected themselves, but we offer several options to our customers and urge each one of them to familiarize themselves with their options prior to their move via email. We all know that a lot of times people can be more prone to report the negative than review a positive experience. Having said that, we are celebrating our 40th year in business and most of our customers are repeat or referrals. If we provided bad business, we wouldn’t be able to say that."
GLORIA W.
Mar 2022
Moving
The move was wonderful they were on time and very pleasant, showed us tips and gave us a extra hand to help make it go faster
Response from O’Sullivan Moving & Storage Company
"Thank you for your business. We appreciate you!"
Dennis D.
Jan 2022
Moving
It went great. I will always recommend them. Very professional and knowledgeable. Very courteous and helpful helped disassemble and reassemble. Very respectful
Response from O’Sullivan Moving & Storage Company
"Thank you for your patronage! We appreciate you!"
Donald E.
May 2021
Moving
We are senior citizens and we recently used O'Sullivan Moving & Storage for a little more than a 10 mile move across Oakland County. We've made quite a few moves over the years, so we've worked with different moving companies, but this was the first time with O'Sullivan. WOW!! They were incredible! Three men, Wali, Jamawl, and Larry, were our movers. They were outstanding! We have a 7 foot dining table that is solid stainless covered with glass. We didn't think ANYONE would be able to move that table. Wali disassembled our leather sofa in order to get it down a narrow staircase and then reassembled it. We didn't even know that was possible. They wrapped everything, took the utmost care with our stuff, and they did it all so fast we couldn't believe they were done. Needless to say we highly recommend O'Sullivan and, if it's possible to get the same team of Wali, Jamawl, and Larry, we highly recommend them. From our experience, they will be friendly, not a lot of small talk, but they are super professional. And the price was very reasonable to boot. They deserve five stars plus. - D ELLISON
Response from O’Sullivan Moving & Storage Company
"We appreciate you!"
Nate C.
Aug 2020
Moving
whole process was great. They were not over priced, efficient and professional, and went out of their way to support my families needs. Would definitely hire again 100%.
Michael B.
Mar 2020
Storage, Stone and Gravel Service
Perfect .! They were contacted by my husband after the company we had backed out! They are Excellent!!!
Alyce M.
Dec 2019
Moving
The men were fantastic. They even assisted my mother with snow removal from the drive as we were pounded with the seasons first snow the day of the move. Very professional, careful and paid attention to details. Couldn't have been more pleased with them.
Response from O’Sullivan Moving & Storage Company
"Thank you for taking the time to share your experience. We appreciate your business!"
RENEE M.
Oct 2019
Moving, Storage
It is approaching a year since my move and I have not been able to think or talk about the terrible experience I had. It brings tears and heartache when I think of all the lost and damaged items. They damaged and lost a great deal of my personal property and precious memorabilia that was accumulated over 30 plus years. I used O’Sullivan on two occasions. The first move was overall good except for the movers breaking an expensive glass curio. I was compensated for the glass replacement. So, I thought I would use them again for a second time which included both storage and a second move. I stored several furniture as well as home décor items with them for 6 months at a hefty cost. Not only did they lose large furniture items but they damaged and broke numerous items. A white entertainment center with memorabilia and a brass flowerpot was lost which they have failed to find and have yet to return it to me as of 9/23/19. In addition, several items were damaged or destroyed: Queen bed headboard chipped as well as a multitude of furniture chips and nicks on wood furniture pieces, broken dresser knobs, chipped glass top and cracked marble pedestal to a coffee table, missing parts on metal wall art, water and mildew smell on brand new patio cushion pillows, broken glass vases and candle holders (all of which was double bubble wrapped). TI have pictures that I hope I can upload. To add insult to injury, O’Sullivan paid me a meager $92.00 for all the lost and damaged items which are valued at $3500.00 My complaints have fallen on deaf ears. Lastly one of the movers frequented the bathroom in my new residence numerous times which was very noticeable and suspect to not only me but to my family and friends present. Please do your research, consider this horrific experience before hiring 'Sullivan Moving Company.
Response from O’Sullivan Moving & Storage Company
"This is now the 3rd or 4th time within several months that this individual has written a review, waited for company response, deleted her review, and then reposted so that our response would no longer be seen. This is a completely over exaggerated review. This customer wanted thousands of dollars for a few minor issues. Please note, we do not use popcorn. Nor did we provide packing services. If damage occurred in boxes packed by customer then it was not packed appropriately"
Marcy G.
May 2019
Moving
The O’sullivan movers led by Bobby, were prompt, efficient and careful. The move was completed cheerfully and they took great care with my belongings. I would recommend them to friends and family. They did a great job!
Response from O’Sullivan Moving & Storage Company
"Thank you for taking the time to share your experience with our company. We appreciate your kind words and business!"
Karen J.
Jan 2019
Moving
It went extremely well. They showed up on time, and were very professional, personable and respectful. They did absolutely everything I asked them to do and were very careful with my belongings, and with the floors in our home where my things were being delivered. They carried a very heavy pump organ down the stairs (complete with landing) to the basement without damaging the floor, walls or the organ. They charged me exactly what was in the estimate. My daughter and her husband had used them years ago and recommended them highly. Now I know why. I cannot say enough good things about these people. They totally lived up to my expectations! A mere "thank you" and an excellent review simply do not suffice - they were amazing.
Response from O’Sullivan Moving & Storage Company
"Thank you, [Member Name Removed]. What awesome feedback. We greatly appreciate you taking the time to share your experience with our company and others. We also appreciate the continued business by your family. Good luck settling in to your new residence!"
Carole E.
Dec 2018
Moving
Did not go well. 5 pieces of furniture damaged, 2 irreparably. I would recommend taking photos of your furniture right before it's loaded, otherwise you won't be believed
Response from O’Sullivan Moving & Storage Company
"This is very disappointing to read for several reasons. This customer rates every category poorly. However, she received two estimates; pack and move. Her final charges came exactly within the price range she was quoted. Yet, we were rated a "D" in price. She did not complain once about our movers and they arrived on time and worked very diligently to get her job done both days, yet she rated our company an "F" in quality and "B" in punctuality. Her estimate was provided to her immediately after her request and scheduled, yet we received a "D" from her in responsiveness. I also addressed her concerns that she mentioned in this review in regards to her damage quite immediately, yet she rated us an "F" for professionalism. Mrs. [Member Name Removed] had called in concerns on a couple of pieces after her move. Once I received her claim form back completed she had claimed $3,370 in damages stating her chest of drawers was damaged $950, entertainment wall unit damaged $2043, and a library table $375. Mind you, her pack and move totaled $2841. The entertainment center she wanted $2043 for has a very minor minuscule scuff on the inside wall that can be corrected with a white wood marker. The tall chest of drawers was new and I was able to call the store and have a new one delivered right to her and they would pick up the old one. Our mover had told her that there was a manufacturers defect with the leg not lining up properly. Although, he told her that she still listed it on her claim so I took my own time to make the call for her to have it exchanged. The 3rd and final piece she claimed was a 20 year old small round type of wooden end table. After she explained to me that within the last year another interstate mover had moved it, damaged it, and repaired it, I simply asked her for proof of that to make sure I could see the condition prior to her move. She was very angry that I wanted supporting documents from her. I never received these documents and instead she posted a negative review. The photos she did send me of this piece showed very clear wear from the door on the table opening and closing for 20 years. It was clear as day, but she insisted it was new. I had our repair technician review the photo and he also felt that this was certainly not a new damage. Unfortunately, I feel that this was some sort of scam to obtain all of the funds back she spent on moving. It's unfortunate the lengths some people will go to try and discredit others for personal gain."
VINCENT B.
Nov 2018
Moving
The move could not have gone any better. The crew I had did an outstanding job. I would highly recommend Osullivan moving.
Response from O’Sullivan Moving & Storage Company
"Thank you. We appreciate your business!"
Steven O.
Oct 2018
Moving
Excellent. Great job
Response from O’Sullivan Moving & Storage Company
"Thank you for taking the time to review our company. We appreciate your business!"
William U.
Aug 2018
Moving
Perfect! Courteous, on time, efficient, and unhesitating when asked to do an additional chore or two. Would definitely use again!
Response from O’Sullivan Moving & Storage Company
"We are happy we could assist in your relocation! Thank you for taking the time to share your experience."
Maryann Y.
Aug 2018
Moving, Storage
The first encounter on the phone was the best customer service. the gentleman who assisted was very helpful and polite. I missed his name which I'm sorry about now. The movers themselves were efficient and also polite and friendly. The only complaint I have of the whole encounter was that my King mattress was soiled with some kind of grease and one interaction I had on the phone with an employee, a female, also didn't write down her name was distressing. she was very short and condescending to me in our conversation.
Response from O’Sullivan Moving & Storage Company
"Hello [Member Name Removed], I'm sorry to hear about your concerns. This is the first time I am hearing about them. I would love the opportunity to rectify these issues for you. I have left you a voicemail and an email. Please call me at your earliest convenience. Thank you."
Deidre T.
Jul 2018
Moving
O’Sullivan moved my family and me in March. They were punctual, professional and very reasonably priced, especially if you paid cash. I was so pleased that I hired them again to actually pack up the rest of our condo and move to our house.
Response from O’Sullivan Moving & Storage Company
"Hello, thank you for sharing your experience with our company. I'm glad you were able to take advantage of our seasonal discount we offered!"
Jennifer J.
Feb 2018
Moving
These guys were awesome and quick even though it was an hourly job. Great rates. I will hire them everytime I move.
Response from O’Sullivan Moving & Storage Company
"Thank you for taking the time to share your moving experience. We appreciate your business! Regards, Christine O'Sullivan"
David C.
Nov 2017
Moving
They arrived on time with more manpower than promised. There were polite, friendly, and efficient. The only issue was a broken pane of glass in the leaded glass front door window. They immediately reported the issue to my wife and assured her it would be fixed. We moved on Monday and a specialty glass company came out on Thursday to inspect the damage. The glass company is supposed to work with the new homeowner to get the glass repaired after Thanksgiving. I plan to update this review in mid December, hopefully things will be repaired by then.
Response from O’Sullivan Moving & Storage Company
"Hi [Member Name Removed], We appreciate your business and review. We strive to improve our services. We really appreciate your patience on this matter of the glass door pane. We are working as fast as we can to get this repaired."
Valerie M.
Nov 2017
Moving
Movers did a wonderful job. Problem was the office and payment
Response from O’Sullivan Moving & Storage Company
"We appreciate your review of our movers and apologize if the payment arrangements were not clear to you. Having cash on hand the day of the move is the only way anyone can receive the cash discount for that day. We will always accept a credit card payment. However, since you wanted the cash discount, the terms of payment were cash only. Again, we apologize if there was anything that was not clear to you."
Licensing
Bonded
Insured
Licensed*
Trade License Number
20587
Trade License Locale
MI
Trade License Authority
Michigan State Police - Motor Carrier Division
Trade License Expiration
12/31/2021
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
O’Sullivan Moving & Storage Company is currently rated 4.3 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM
O’Sullivan Moving & Storage Company accepts the following forms of payment: American Express, Visa, Discover, MasterCard
Yes, O’Sullivan Moving & Storage Company offers free project estimates.
No, O’Sullivan Moving & Storage Company does not offer eco-friendly accreditations.
No, O’Sullivan Moving & Storage Company does not offer a senior discount.
Yes, O’Sullivan Moving & Storage Company offers emergency services.
No, O’Sullivan Moving & Storage Company does not offer warranties.
O’Sullivan Moving & Storage Company offers the following services: Moving – Loading, Unloading, Packing, & Unpacking. Moving Supplies Sales. Storage.