Nelson Brothers Plumbing & Sewer Inc

The service guy was very friendly. He snaked out my sewer line and then repacked the tiolet flange. He was knowledgeable and very friendly. I will always go to Nelson Brothers first for any plumbing projects.

Jeremy answered the phone quickly and professionally. He scheduled my service for the next afternoon. It was not an emergency since it had been going on for a while. The service man showed up within the window time frame. We discussed the issue and he snaked the drain. We also discussed other issues at the same time at no additional cost. We discussed what may be the underlying cause and approximate cost to repair the problem. I had another company out in October not Nelson Brothers and it cost me 290.00 for them to not even attempt to fix the problem. I will use Nelson Brothers again I felt that the service man did not leave me questioning the problem and repair.

I had good experiences with Nelson in the past so called them for a toilet seal replacement. They quoted me $170 to replace the seal on a toilet. A younger repairman came and replaced the seal but could not reattach the water connection, then left and charged an extra $80 for the extra time he worked on it. He came back the next day with a part easily available at Home Depot and charged another $110 for an additional service call. He had told me there would be no charge for the return, but changed his mind. I called the company and spoke to a Rick on 2 occasions and he promised me a refund that has never happened. So I paid over twice the quoted price for what I expected was a fixed price. The toilet does not leak now, months later, so I guess the work was ok but they overcharged, were unresponsive, and basically dishonest in quoting a price they did not honor.

Installation went fine and price was good but we are almost positive the plumber stole a brand new Yeti bucket of my husband's. When I called to mention it, the company didn't seem to care and didn't follow up on it.

Nelson Brothers was great! Very professional, knowledgable, and fair price. The work was flawless, they communicated well, and were quick to meet all my needs. Ask for Jesse!!

Called and made appointment. Ed arrived right on time, was friendly and professional and quickly diagnosed the trouble. He took care of our problem, gave us information helpful in preventing it in the future and cleaned up the area and his tools before leaving. Very satisfied and would definitely use them again.

They're very prompt and fair priced.

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Excellent service. The plumber, Rob, was on time, took care of the clogged drain and did a bit of extra work, at no additional charge, to get the garbage disposal working again. Highly recommended.

I had a good experience with them. The seemed honest. When they got there, they looked at the problem and they went out and beyond to get it done on a Saturday, and just got it done.

Both were done professionally and promptly. Would certainly hire again.

Service was fast and effective.

They were prompt and worked quickly, they came reccommended and I can see why. Not the least expenisve but you pay for quality.

Used them over the years and know people that have too. They do good work here in Metro Detroit

thumbs up.

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When they send out a representative to do sewer line service, they need to make sure they have all the necessary tools. The worst part was the first guy who came out couldn't do the work so they sent a second guy out and then a third guy came out. The best part was they finally got it done.

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Ian from Nelson was punctual, friendly, tolerant of my questions, quite knowledgeable and professional. The fix for the kitchen faucet required getting a new faucet and yet the job was done very quickly. There was no mess left and cleanup was very good. I would not hesitate to use them again or recommend their services to anyone.

It was excellent. I was very impressed. It was my first time using them and were recommended by a neighbor that used them many times. They gave us a recommended replacement sink faucet that was cost effective. They were immaculate in regards to cleanliness.

Great! Upbeat service man even though it was about to storm. He still did the outside work without complaint.

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I was hesitant to call an actual plumber due to charges but couldn't find a handyman that could make it out.  From the moment I called the team at Nelson Brothers was professional, accommodating & courteous. Communication was great, received calls letting me know time frame technician was coming then received call from technician letting me know he was on his way.  The technician was very professional guy who took care of everything quickly & thoroughly.  Did follow up testing to make sure no other existing leaks remained and then provided suggestions on maintenance.  While I was given a ball park figure I was expecting the worst but was pleasantly surprised that everything completed came out to $118.  It was clear he was here to get a job done and not suggest other issues which I have had other professional companies attempt. I would definitely recommend Nelson Brothers. From scheduling, communication and work performed they were great!