Brick Concepts LLC

Continued leaks after suggested repairs were performed. Promises to correct work were never honored. 10 year warranty is meaningless. Considering legal action.

Took advantage of an Angie's List advertised special and paid for it up front. They made one attempt to contact me, but after that they have been unreachable and completely unresponsive. No work was ever performed. They just took my money.

All the work was done in a timely manner. Never a problem with the crew. The problem is that the minor repairs to the porch and corner of house did not hold up. They say their work is guaranteed. I first made numerous calls to the company, and NEVER had my calls returned. My initial message was that some of the minor work didn't hold up, and I need it serviced. I later contacted one of the men who used to work for them, and he provided me with a phone number to, I think, the brother of the owner. He talked to me a number of times, but kept putting me off. We finally made an appointment which he failed to keep, and there was no phone call to say so. Last week, Monday I tried to contact him, and now he doesn't return my calls either. In conclusion, I will never consider them for any additional work. In my opinion, any company that ignores their warranty obligations this blatantly should not be in business. The low marks I gave for quality through professionalism are in regard to warranty service issues.

On time, professional and polite. Let me know my problem would best be served by a different kind of service provider and made several suggestions how to approach the problem. His honesty was an amazing surprise and pleasure in this day and age.

First job perfect A few months later we rehired Ken to do a large difficult job of finding and repairing a garage ceiling water leak from corner of structure Taking months and now years finally found and properly contained the trouble area...... Ken was upset because he redid the job three or more times, attempting to find and repair water leaks..... Ended up shoring outside basement wall .........a crack, repairing ........ After two years asking to remove the roof cleats last winter/November on second floor master bath brick window (sill still remains unfinished to this writing) 2014 numerous requests to finish up the now 3 year job..... This Spring our phone number has been blocked so I guess the little man No longer wants to finish the job he has already been substantially paid for in advance.... Thank God I believe in karma..... If you have a one day job, wait until he is completely FINISHED prior to paying....

It went very well. He was really good and they did a great job. We are very satisfied with it.

Very pleasant, helpful, accomodating and professional. Communication was very clear. Since I couldn't be on site they sent me pictures on my phone before taking my payment. When visiting the site it the quality of the work was just a little less than expected. I thought some of the tuckpointing could have been a little better. But overall pleased.

It didn't go well at all. It seemed as though the gentleman was trying to get additional cash because he said the cleaning would cost more than what we already paid for the Big Deal. My husband said he wouldn't pay anything extra, so the man then said he would do the work as stated in the deal. Once the gentleman inspected the chimney however, he decided against doing the work entirely, and we had to have our money refunded.

Initially I was a little frustrated because I had emailed and did not get a response. However, Louis responded and did an outstanding job with the inspection as well as the work that we needed to have done which came as a result of the inspection. He and his crew were very punctual, neat and did a beautiful job on my chimney. I did not feel pressure to have the work done because of the inspection. I knew the chimney needed work and would have been questioning the accuracy of the inspection had they not found the need to repair it. I actually did recommend them to a friend who also had work done and she was extremely happy with the crew and the quality of the job (which was much more extensive than mine). I was very impressed and would certainly use them again for any brickwork I may need.

Purchased the Big Deal and spoke with the owner on the phone after waiting for a call for a week. He had been sick and for all I know he may still be sick. But never heard from him again. Texted him my contact information and no reply. Hope he gets better but for now I have requested a refund for the big deal.

I have made multiple attempts to contact the service provider with no luck. They came out for an estimate and emailed the proposal to me but I haven't received a response. The project manager gave me his cellphone and when I called it was a wrong number. I would like to set up an appointment but am not having luck contacting them. The estimate was flawless with no issues however now that the service provider is unresponsive I am dissatisfied. I would use them in the future if they responded and followed-up after they sent the estimate.

no response within the 2-4 businees days promised in the "deal". Tried emails and help from Angie's List to no avail. Called their direct umber and their mailbox was full.

Showed up on time. Repair looks great. They will be back to clean and seal. Great job. Will use again.

I spoke with Ken on the phone and was very encourages that he sounded like he could do the job I required. He said he could come out on a Saturday. I told him I was flexible on times that day and he said he would call me in the morning to confirm a time. Never called, never showed up. I called and left a message and sent him a text after that time and never heard back. Disappointing.

Very fast efficient, cleaned up. The workers were as non-intrusive as they could be with the work at hand. I'm happy with the work.

This company was unresponsive after many attempts to contact them. Cannot do business with a company like that.

We paid for this on the 24th and havent gotten a call to even set anything up. This was our first Big Deal, and we're very unhappy.

Tried contacting and left message on 3/17, 3/24 and 3/26/ No response at all to my messages.

Tried to get a quote - no call back.

It went fine and it was good. They did a good job. I used them twice. I also used them when they did some front porch work for me later in the summer. I did not pay anything on top of the big deal price. They were fine and professional. They did a good job and I was pleased with their work. I would certainly consider using them again. Their pricing was reasonable.

Everything that Brick Concepts LLC did for us was great. They were quick, clean and very efficient. They were available, professional and pleasant.

Jobs were done on-time and at a reasonable cost.

It was horrible. I was just looking at their work a couple of days ago and its all crumbling and coming loose. I had them do some patching on steps and the porch. Quality of it is terrible and it is all coming apart. I don’t know if it was because it was a small job that they were so ‘lack a days’ about it or if that was the quality of work. I like to believe that all this is a real quickie and it’s not a big money maker so therefore I don’t think they were too interested in results. It was two men for two hours. Some of the crease is going up the step. When we started out I pointed up some spots and their mannerisms seemed okay. I stood there and watched and then I got busy and went back and they were doing and it seems it was going to be a good job. It is actually in the house across the street where my daughter lives and I came home to write the check out. I glanced and it looked okay and when the left I saw a lot of spots where I had pointed out which they didn’t even bother to do. I feel it was a small job and not a big money maker so it was haphazard. The price was good. I was disappointed with the quality of work.

They did a good job. The big deal was not real clear on what it included and I had to pay more money.

Sorry to be way overdue in responding with a review of Brick Concepts, they did a wonderful job. They did tuck pointing on the chimney and also repaired brickwork in several areas on the house exterior. Unfortunately, we've misplaced our paperwork from the job, and I don't recall exact amount paid and exact date of service, so the date listed is "ball park". The price seemed very reasonable for the work done. At some point in the future we will likely have some additional work done around our porch foundation, and will definitely give them prime consideration for that job.