Great Lakes Window Cleaning

Great - G&S did a very good job

Very efficient and effective

Excellent - as expected from this company

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I do not usually write reviews, but this company is TERRIBLE. I had so many issues with them, I do not even know where to start. First, I scheduled an appointment and it was almost 3 weeks out--okay, it is spring. The day of my appointment they called to say they would be late but then NEVER SHOWED UP. I had to call their office several times the next few days and they did not even know why the window cleaners never showed up. They said they could not get me back on the schedule for over 2 weeks! I already had waited almost 3 weeks. I insisted on an earlier date and they found a spot for me in 1.5 weeks. 

The actual window cleaning service was not good. They missed several of my windows entirely and several windows looked terrible. And the completely forgot my outside lights! I had to call a few times just to get back on their "touch up"schedule. They then called me and moved that appointment. The touch ups guys then show up when I was not home (they said I did not need to be home since they knew what to do as I had repeatedly told them over the phone). But then they had no idea what to do (talked to my son who did not know all the issues). THEN THEY JUST LEFT WITHOUT DOING ANYTHING!!! I called the office and they did not know what the confusion was, as they said the work order listed what was to be done.

They rescheduled yet another time with me for touch ups and were supposed to be here over 60 minutes ago. This is so ridiculous! Having your window cleaned should not be this difficult. I WILL NEVER USE THEM AGAIN AND I SUGGEST YOU SAVE YOURSELF A HEADACHE AND DO NOT EITHER.

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The cost to the exterior only is about $100 total and I have 18 windows. They are very efficient, polite, neat and reasonable. I used them for eight years. I usually do it twice a year. I am now down to once-a-year just for cost saving for myself. I just do it every spring.

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They gave me an estimate over the phone of $70, with the understanding that they would walk around the house when they arrived and recount the windows.  If the window count was higher than the estimate they would notify me before they started.  The phone estimate was later confirmed by an email.

They arrived promptly and started work without saying anything.  Therefore, I assumed that the estimate was correct.  When they were packing to leave, my wife asked them about the invoice and the price.  They said the price would be about $70.  To my surprise a few days later they sent me an invoice for $150!
I called and they explained to me that I had 38 window panes instead of the 17 the estimate was based on.  There is no way that I have 38 panes of windows.  They are going to come out next week and recount the windows.  They did not come out  and recount the window panes.   I called them and left a voice mail but they did not call me back.  Two weeks after I left the message, they called back and I had to remind them what the issue was. The person I spoke to said they would send someone out to recount the window panes within two weeks.  I don't know if anyone came out and recounted the window panes but about 12 days later I received a phone call from Excellent Window stating that they would re-clean my windows or give me a refund of $80.  I chose to take the check.  The check arrived on February 8th.
To top it off,  the work is not done very well.  They missed spots on the windows and there were drops of water wood windowsills that I wiped up after they left.  My wife wanted to call and complain, but I am not a complainer and told her no.  I should have listened to her.

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