Rochester Hills Mirror & Glass

All work was done faster than estimated

Professional service and the door looks great!

Work was done professionally and quickly.

Selection Service Best glass company around! Work was completed in a timely manner at a reasonable rate. Salesman arrived on time and was very courteous. Explained everything that would be addressed and the work was finished quickly and beautifully! I have used them for mirror replacement, glass shower overhaul and replacement of glass in windows and door. I do highly recommend them for all of your mirror and glass needs!

Very neat and clean, only has high quality products and service is very professional...

04/22/2016. They installed defective products: glass with 2 large stains and another glass with 1/8" chip in the master bath and a header with bubbled paint for the shower upstairs. They also scratched my brand new chocolate cherry vanity's door ( 1 day old!!) in the master bath. The owner of the company (Rob) came in to take a look and got very defensive and very rude. I never experienced anything like this before in my whole life. He told my husband to have somebody else to replace the defective items. We had no choice but to write a BBB complaint and to try to dispute half of the amount that was charged on a credit card $1740.00. His response to BBB complaint was that he refuses to do anything about. Fast forward 07/22/2016 the installation has not been completed. They replaced the glass with the large stains and they took out the glass door (30"x94 1/2") to try to buff the chip at their warehouse. During this process, they damaged one corner of the wall in the living room . Now comes the funny part: they do not want to come back and install the door unless we pay the balance PRIOR the install in CASH OR CASHIER/CERTIFIED CHECK. ( the $1740 disputed amount that was temporarily charged back to my account during the CC investigation). How would I even consider paying in full PRIOR the install?? Out terms were 50% downpayment and 50% after the install is completed. We paid in full ONCE and and it took a lot of time, energy (letters, phones calls) to try to get them back to replace the defective items.... I never experienced anything like this. I understand we are all humans and we make mistakes but is in the way you deal and try to rectify those mistakes that speaks of your maturity as a person, or as a business owner. This has been by far MY WORST NIGHTMARE. I just want my shower to be finished and to move on with my life. It been over 3 months....The 50%downpayment was paid on 04/04/2016... Unbelievable ...

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Everything went really smoothly. I called them on a Friday afternoon and told them what I was looking for. They made a suggestion of the type of glass to use and gave me a price. I was happy with the price so I placed the order right then over the phone. The glass was ready for pick up on Monday morning. I was very happy with everything - good price, quality product and great turnaround time.

From product recommendations, pricing and continuing through the installation, Rochester Hills Mirror and Glass was very helpful and professional. Project went smoothly and we have been happy with the results. We will continue to work with them in the future.

Greta experience, fast service, and great price.

Fast and easy.

I had to call them twice to remind them about providing me a price. After the second time I received a price that was 60 percent higher than what I paid to have the same work done. I felt like they just gave me a price to stop calling them.

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Our family chose to go with RHMG after looking / calling a number of other places. Some of the places we called were "shop at home" type glass companies. Other we called simply took days to call us back. Rochester was open on Saturday, they had a small but nice showroom that provided us with things to feel and touch. They were very prompt when coming out to the house to do the final measure and the install. They cleaned up after themselves and worked was performed in the time frame they indicated. Best of all the price was about $60 less than they quoted me (before the final measure). I would highly recommend them to anyone who is looking for shower doors.

They quoted me a price on a 36" diameter tempered glass table top. It was done in the timeline that was quoted and at the price quoted as well and a pleasant employee carried the wrapped piece of glass into my vehicle. I would use Rochester Mirror and Glass in the future for all my mirror and glass and window replacement needs. They also quoted prices on four window units that had lost their seal that I am considering replacing. I think that their prices and warranty can't be beat!

Called they were very professional, ended up going with another company because the other company was cheaper and closer to home.

After the measurement was done we went into their office/shop and picked out the style of frame and glass and placed the order. They gave us an approximate time of delivery. When the doors came in they called us to schedule an install date and time. The day arrived and the installers were right on time. The job was done in a very professional manner and they cleaned up after themselves. We got no surprises and there weren't any additional charges. We were impressed with Mr. Brown's professionalism and knowledge and when the job was completed we were very satisfied with the way everything went from start to finish.