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Rochester Hills Mirror & Glass

Glass and Mirrors, Doors, Windows,

About us

Shower doors

Business highlights

40 years of trusted experience

Services we offer

Windows, screens, shower doors, mirrors, frameless, custom bath and shower enclosures & screens cabinet glass.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.719 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
5%
3
11%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.6
punctuality
4.7
Showing 1-19 of 19 reviews

RICHARD E.
10/2017
5.0
glass repair, screen repair
  + 0 more
All work was done faster than estimated
Description of Work: screen repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18

Response from Rochester Hills Mirror & Glass
We are glad you are pleased with the service you received. I you need anything, such as mirrors or glass, please give us another call.

Susie H.
07/2017
5.0
glass repair
  + -1 more
Professional service and the door looks great!
Description of Work: Euro style shower door installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert H.
05/2017
5.0
glass repair
  + -1 more
Work was done professionally and quickly.
Description of Work: Glass shower enclosure

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from Rochester Hills Mirror & Glass
Thank you for the great review. We are glad you are happy with your new shower enclosure. Please give us a call if we can help you in the future.

shana R.
08/2016
5.0
glass repair, replacement windows
  + 0 more
Selection Service Best glass company around! Work was completed in a timely manner at a reasonable rate. Salesman arrived on time and was very courteous. Explained everything that would be addressed and the work was finished quickly and beautifully! I have used them for mirror replacement, glass shower overhaul and replacement of glass in windows and door. I do highly recommend them for all of your mirror and glass needs!
Description of Work: Full glass shower and window replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Rochester Hills Mirror & Glass
Thank you for the wonderful review! We are happy that you are happy with the work you had done. Please call us with any questions you may have. We would be happy to help you with any other glass and mirror projects you have.

Raymond R.
08/2016
5.0
glass repair, screen repair, replacement windows, doors
  + 2 more
Very neat and clean, only has high quality products and service is very professional...
Description of Work: Replaced wind damaged storm doors, put in much better product than what was taken out. Used in the past for window and screen replacement...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from Rochester Hills Mirror & Glass
We are pleased you are happy with your new storm door. Please give us a call if you need anything or have any questions we can help you with.

Tia D.
07/2016
1.0
glass repair, doors
  + 0 more
04/22/2016. They installed defective products: glass with 2 large stains and another glass with 1/8" chip in the master bath and a header with bubbled paint for the shower upstairs. They also scratched my brand new chocolate cherry vanity's door ( 1 day old!!) in the master bath. The owner of the company (Rob) came in to take a look and got very defensive and very rude. I never experienced anything like this before in my whole life. He told my husband to have somebody else to replace the defective items. We had no choice but to write a BBB complaint and to try to dispute half of the amount that was charged on a credit card $1740.00. His response to BBB complaint was that he refuses to do anything about. Fast forward 07/22/2016 the installation has not been completed. They replaced the glass with the large stains and they took out the glass door (30"x94 1/2") to try to buff the chip at their warehouse. During this process, they damaged one corner of the wall in the living room . Now comes the funny part: they do not want to come back and install the door unless we pay the balance PRIOR the install in CASH OR CASHIER/CERTIFIED CHECK. ( the $1740 disputed amount that was temporarily charged back to my account during the CC investigation). How would I even consider paying in full PRIOR the install?? Out terms were 50% downpayment and 50% after the install is completed. We paid in full ONCE and and it took a lot of time, energy (letters, phones calls) to try to get them back to replace the defective items.... I never experienced anything like this. I understand we are all humans and we make mistakes but is in the way you deal and try to rectify those mistakes that speaks of your maturity as a person, or as a business owner. This has been by far MY WORST NIGHTMARE. I just want my shower to be finished and to move on with my life. It been over 3 months....The 50%downpayment was paid on 04/04/2016... Unbelievable ...
Description of Work: one European 3/8" tampered shower Guard glass enclosure for the master bath and a slide in shower door for the upstairs bath for the total amount of $3493.00

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,493

Response from Rochester Hills Mirror & Glass
In response to Mrs. [Member Name Removed]. This has been one of the most difficult customer's we [Member Information Removed] ever worked with. The original complaint was for a flawed header on the sliding glass shower enclosure and a scratched cabinet door. We did not scratch her cabinet door and she told us not to worry about it, as it was to be replaced by Home Depot because of other flaws. The header was reordered immediately upon receiving the call and email from Mrs. [Member Name Removed]. 3 days later, another call came about flaws in the shower door. Apparently, the [Member Name Removed]'s had been looking at the glass with a flashlight from inches away. The owner, Rod Brown, went to inspect the door. The flaws were mars in the glass, that could be buffed away, and they were located lower on the door. Upon inspection, the owner noticed cloudiness in the glass panel next to the door. Thinking it was dirty, he tried to clean it. The spots were not going away. It appeared to be flaws in the ShowerGuard glass. The glass representative would need to be called to confirm our findings, so the glass could be replaced. Upon returning to the shop, Mr. [Member Name Removed] called to speak to Rod. His was extremely rude and profane with owner. The conversation was terminated. Mrs. [Member Name Removed] then called, she was also rude and profane on the phone, the conversation was terminated. Later, one of the [Member Name Removed]'s employees called us to speak to Rod, stating he thought he might like to speak to someone more level headed. Rod was extremely upset over the treatment he received from both [Member Name Removed]'s. He did not return the call. After much thought, the glass representative was given the [Member Name Removed]'s information and he scheduled an appointment to inspect the glass. He agreed with the owner, the panel needed to be replaced and the door could be buffed. The [Member Name Removed]'s agreed. When the new panel came in, we replaced the pane along with the header from the sliding shower door. The door was brought back here to buff the 2 minor flaws. Upon replacing the panel, the drywall was damaged, my installer immediately offered to repair the wall. Mrs. [Removed members name] again said the painter was returning to do more repairs on the walls and not to worry about it. Upon inspecting the shower door when it was returned to our shop, the blue tape marking the minor flaws was gone and new tape marking a scratch near the top of the door was in its place. Also upon replacing the panel, our installers had to wipe the shower area down, as there was water everywhere. Mr. [Removed members name] accused my installers of making this water mess, when in reality, the plumber had just been in the shower area. The shower door was buffed and the scratched removed. The [Removed members name] 's found this unacceptable and refused to [Member Information Removed] the door reinstalled. They still owe our company money from the original installation. Because of the attitude of this customer, no more work has been performed at this time. Our company has been in business for over 30 years, we [Member Information Removed] never encountered a customer such as the [Member Name Removed]'s.

James N.
01/2016
5.0
glass repair, doors
  + 0 more
unknown
Description of Work: Provided a shower door, did the install and provided glass for cabinet doors. The work was reasonably priced and it was done on time and the workers made sure the areas were left as clean or cleaner than when they arrived. Very professional in the way they conducted themselves and were thoroughly concerned that we were happy with the job before they left.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Response from Rochester Hills Mirror & Glass
Thank you for the glowing review! Please call us again when you need more glass, mirrors or shower enclosures. Lynne Brown Rochester Hills Mirror & Glass, Inc.

Rachel W.
12/2015
5.0
glass repair, replacement windows
  + 0 more
Everything went really smoothly. I called them on a Friday afternoon and told them what I was looking for. They made a suggestion of the type of glass to use and gave me a price. I was happy with the price so I placed the order right then over the phone. The glass was ready for pick up on Monday morning. I was very happy with everything - good price, quality product and great turnaround time.
Description of Work: Cut an approximately 2'x5' piece of glass for the top of my computer desk.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Rochester Hills Mirror & Glass
We are very glad you are happy with your purchase. Please contact us in the future if we can help you again. Lynne A. Brown - Rochester Hills Mirror & Glass, Inc.

Anthony B.
10/2015
5.0
glass repair
  + -1 more
From product recommendations, pricing and continuing through the installation, Rochester Hills Mirror and Glass was very helpful and professional. Project went smoothly and we have been happy with the results. We will continue to work with them in the future.
Description of Work: Furnish and install new shower enclosure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from Rochester Hills Mirror & Glass
Thank you for the great review! We are so pleased you are happy with your shower enclosure. Please call us again if we can help you in the future. Lynne A. Brown - Rochester Hills Mirror & Glass, Inc.

Peter Z.
10/2015
5.0
glass repair
  + -1 more
Greta experience, fast service, and great price.
Description of Work: 2 shelf for a basement bar

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Rochester Hills Mirror & Glass
Thank you for the nice review! We are happy you are pleased you are happy with your purchase. Please call us again when you need more glass. Lynne Brown Rochester Hills Mirror & Glass, Inc.

Katherine W.
10/2015
5.0
glass repair, replacement windows
  + 0 more
Fast and easy.
Description of Work: Glass replacement in wood window.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$630

Michael M.
08/2015
3.0
glass repair
  + -1 more
I had to call them twice to remind them about providing me a price. After the second time I received a price that was 60 percent higher than what I paid to have the same work done. I felt like they just gave me a price to stop calling them.
Description of Work: I had them quote me a shower door.

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$2,200

Response from Rochester Hills Mirror & Glass
I'm sorry you were not happy with the price you received from us. You asked for a specific brand shower door (Splendor) with ShowerGuard glass and a Portal's Concerto handle. We went directly to both companies for pricing. I am glad you were able to get a better price than the one we provided for you. Thank you for the opportunity to provide you with a phone quote. Perhaps next time we can actually come out to your home and offer a firm quote after seeing your job.

James B.
06/2015
5.0
glass repair, doors
  + 0 more
unknown
Description of Work: Installed a custom euro style shower door and side wall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,350

Response from Rochester Hills Mirror & Glass
We are glad you are happy with your shower enclosure. Thank You for allowing us to come into your home. Please call us if we can be of further service to you!

John C.
06/2014
3.0
glass repair
  + -1 more
unknown
Description of Work: Did not use. Price quoted was literally double what I actually paid to another vendor. Salesperson seemed indifferent.

Rating CategoryRating out of 5
value
1.0


Kathleen J.
03/2014
5.0
glass repair
  + -1 more
Our family chose to go with RHMG after looking / calling a number of other places. Some of the places we called were "shop at home" type glass companies. Other we called simply took days to call us back. Rochester was open on Saturday, they had a small but nice showroom that provided us with things to feel and touch. They were very prompt when coming out to the house to do the final measure and the install. They cleaned up after themselves and worked was performed in the time frame they indicated. Best of all the price was about $60 less than they quoted me (before the final measure). I would highly recommend them to anyone who is looking for shower doors.
Description of Work: Euro Glass Shower Doors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Rochester Hills Mirror & Glass
We are glad you are happy with your shower enclosure. Please call us if we can be of further service to you. Lynne Brown Rochester Hills Mirror & Glass, Inc.

Judy M.
12/2013
5.0
glass repair
  + -1 more
They quoted me a price on a 36" diameter tempered glass table top. It was done in the timeline that was quoted and at the price quoted as well and a pleasant employee carried the wrapped piece of glass into my vehicle. I would use Rochester Mirror and Glass in the future for all my mirror and glass and window replacement needs. They also quoted prices on four window units that had lost their seal that I am considering replacing. I think that their prices and warranty can't be beat!
Description of Work: They priced the manufacture of a tempered piece of glass to use as a table top.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from Rochester Hills Mirror & Glass
Thank you for purchasing your glass from us. We are very happy you are pleased with your purchase. Please call us again for any future projects we can help you with.

Willard S.
09/2013
4.0
glass repair
  + -1 more
Called they were very professional, ended up going with another company because the other company was cheaper and closer to home.
Description of Work: called to get an estimate on a piece of glass for my kitchen table.

Rating CategoryRating out of 5
value
4.0

Yes, I recommend this pro
$350

Response from Rochester Hills Mirror & Glass
Sorry for the delay in responding to your review. Thank you for the opportunity to quote you a price on your kitchen table glass. It is hard for us to compete with a company that is in your home area. Should the need ever arise in the future, please call.

James N.
08/2013
5.0
glass repair
  + -1 more
After the measurement was done we went into their office/shop and picked out the style of frame and glass and placed the order. They gave us an approximate time of delivery. When the doors came in they called us to schedule an install date and time. The day arrived and the installers were right on time. The job was done in a very professional manner and they cleaned up after themselves. We got no surprises and there weren't any additional charges. We were impressed with Mr. Brown's professionalism and knowledge and when the job was completed we were very satisfied with the way everything went from start to finish.
Description of Work: Contacted Rochester Hills Mirror and Glass along with a couple of other companies to get a quote for installation of two shower doors. Rod Brown came out at the quoted time for the appointment, looked at what we had going on and did the measurement. He spent the time to talk to us and determine exactly what we wanted to do and how we wanted it to look. He took the time to explain the different options for frames and frameless doors and the types of glass.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

    Contact information

    1180 W Auburn Rd, Rochester Hills, MI 48309

    RochesterHillsMirrorandGlass.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:30 PM
    Tuesday:
    8:00 AM - 5:30 PM
    Wednesday:
    8:00 AM - 5:30 PM
    Thursday:
    8:00 AM - 5:30 PM
    Friday:
    8:00 AM - 5:30 PM
    Saturday:
    9:00 AM - 1:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Glass and Mirrors,
    Doors,
    Windows,
    Screen repair

    FAQ

    Rochester Hills Mirror & Glass is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:30 PM

    Tuesday: 8:00 AM - 5:30 PM

    Wednesday: 8:00 AM - 5:30 PM

    Thursday: 8:00 AM - 5:30 PM

    Friday: 8:00 AM - 5:30 PM

    Saturday: 9:00 AM - 1:00 PM

    Rochester Hills Mirror & Glass accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Rochester Hills Mirror & Glass offers free project estimates.
    No, Rochester Hills Mirror & Glass does not offer eco-friendly accreditations.
    No, Rochester Hills Mirror & Glass does not offer a senior discount.
    No, Rochester Hills Mirror & Glass does not offer emergency services.
    No, Rochester Hills Mirror & Glass does not offer warranties.
    Rochester Hills Mirror & Glass offers the following services: Windows, screens, shower doors, mirrors, frameless, custom bath and shower enclosures & screens cabinet glass.

    Contact information

    1180 W Auburn Rd, Rochester Hills, MI 48309

    RochesterHillsMirrorandGlass.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:30 PM
    Tuesday:
    8:00 AM - 5:30 PM
    Wednesday:
    8:00 AM - 5:30 PM
    Thursday:
    8:00 AM - 5:30 PM
    Friday:
    8:00 AM - 5:30 PM
    Saturday:
    9:00 AM - 1:00 PM