USA RADON

Can't recommend highly enough. I had a 16-year old system with the fan failing. Tim was out in 2 days and got it changed. Fair price and I have piece of mind. Biggest plus--he stayed in contact with me, worked around my schedule. Communication was great.

After the installation I started to look more into radon mitigation and became discouraged. Researching immediately made it clear that the system should be fully sealed with a sealed sump pump cover. Tim had re used the previous basic sump cover. I contacted Tim in August shortly after installation to inquire about putting a sealed cover on the sump pump; Tim said that he doesn’t feel it is necessary and tried to talk me out of it but did say he could if it added peace of mind for us. I ordered a digital radon detector and I contacted State Radon Officer Aaron Berndt to inquire about a cover, Aaron said that a cover is needed to seal it tight to make the mitigation system as effective as possible, especially in the winter when the heat is turned on. Aaron also said that without a cover the system would be drawing the air from the house increasing the heating/cooling bills. I left Tim a voicemail asking him to install the cover; Tim did not return that call. After taking measurements for 2 months the levels of radon dropped from just above 4(unsafe level) to a little over 1, below the action level but remember the EPA and WHO state that no level is safe and 1.3 still poses a risk for lung cancer. This week when I called Tim again and explained to him that I would like to have the cover sealed. Tim asked what the levels are and basically laughed, saying I should be calling him to thank him for getting the levels down to the 1 range, although when I originally contacted him he said that he could bring the levels down to around 0. The conversation went back and forth, I explained that the state radon officer recommends the cover, to which Tim replied that he has never heard of a state radon officer and questioned if that is even a real title in the state of Michigan. He then went on to say how the state of Michigan does not regulate Radon contractors; it is between the contractor and the customer, basically saying he doesn’t have to. Tim also stated that sealing is not necessary and this is the how they do radon mitigation now, although all over the USA Radon website and in some of the reviews the sump pump covers are sealed. The work contract also states that they will seal any cracks in the floor/walls since they can be an entry point for radon, which they did not do and proves that a radon mitigation system should be a sealed system. The conversation basically ended with Tim telling me that he installed the system and it is up to me to seal the cover. Tim acted like I was being ridiculous worrying about radon levels in the 1 range and stated that this is the radon level outside. Per the EPA the radon level outside is 0.4 and with a level of 1.3 there is a 2/1,000 chance of getting lung cancer, which is a small chance but still not one worth taking, especially after paying for a radon mitigation system. I decided to look back at USA Radons site, a few notes that I noticed on the USA Radon website are below: -Site states that USA Radon is EPA certified, I cannot find anything online about an EPA radon certification, and the main organizations I found for certification are the NEHA, NRPP and the NRSB. -Site shows license number 6501349350. Note that this is NOT a radon mitigation license, this is a real estate license and it is lapsed (expired 10/31/2018). I wouldn’t have learned about the shortcomings of USA Radon’s mitigation system if I didn’t do research after the system was installed. Tim never suggested re measuring the levels, I learned that through my research, online informational pamphlets recommend using a company that measures the radon levels after installation to ensure their mitigation system is working properly. Another piece of advice online is to never work with a contractor that gives the quote over the phone, since every house requires a radon mitigation system designed for that house. Tim had given the quote over the phone.

System was installed in one day. Professionally installed with no issues.

Very well.

Very well. Absolutely everything went very well. Tim was very professional.

Price wise, there was cheaper- BUT, i chose them knowing that, given the work technique.

I would highly recommend USA Radon! They were very responsive and professional. Our install was made difficult due to limited space and it required some additional wiring, Tim and Mike took it all in stride and left us with a great system. They also put in extra effort to get the fan on the inside of the house, requiring very little on the exterior of the home. All work areas were also left very clean after the work was completed. I am very pleased with the work that was done, and would hire USA Radon again if I needed a system in another house.

Tim returned my call promptly. He understood my concerns and made arrangements to complete the work the next day! He and his associate were prompt, friendly and professional. I highly recommend Tim and his team!

Went well. They made sure that the system was installed in a way that was aesthetically pleasing. My situation also was more complicated than what they had quoted me on the phone. I paid a little more than what was quoted but no where near what it would normally have cost me with the time that was involved with my system. It only cost me $40 more than my initial quote.

Tim and the crew were very professional. His communication prior to the job was excellent, the pricing was competitive, and the quality of work was very good. Tim walked me through what he felt was a sufficient but I was looking for something a little more, to which he obliged with no hesitation. I really felt comfortable having this crew at/in my home. And the results, 3 weeks in? Basement was measuring about 12 prior to install, and is now just below 1. A great experience.

unknown

Tim and his guys came in to rescue the disaster that one of their competitors (SWAT) left in my house. They were very professional, explained what they were going to do to fix it, gave me a written estimate on the spot, and went to work. It only took them several hours and they had everything fixed up. They showed me what they did after, explained how the system was working, and made sure I had no questions before leaving. They also left me with the warranty materials for later. The new system will be easy to hide outside  with some landscaping and looks good. Overall, I wish I had just called them first and saved the trouble.

These guys are great!  Tim explained the whole process and made me feel confident in his company.  They did the job right away and we were impressed with how "finished" it looked once they were done.  The crew had to go inside and outside

a few times, and made sure not to get dirt/mud on my carpet which was an added plus!  I would definitely recommend USA Radon.

They were very professional and efficient.  The area looked cleaner and better than it did when the house was first built a few years ago.  I was very impressed with how well everything looked.  Also, there is no more radon in my house!