Keller Pest Control
About us
We are locally owned pest control company that strives to provide the best service possible. We are known for taking on accounts when other pest control companies have failed.
Business highlights
46 years of experience
Services we offer
We offer general pest control as well as Termite and Bed Bug services. We offer single treatments as well as maintenance programs. We service both residential and commercial accounts. We also offer full and partial heat treatments for Bed Bugs. Also, ask us about our mosquito programs.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.717 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 6% |
Showing 1-17 of 17 reviews
Robert S.
May 2018
Great. So far, stink bug problem has been reduced.
Response from Keller Pest Control
"[Member Name Removed], Thank you so much for the review. We are glad we can help!"
Brenda M.
Apr 2017
We are so pleased with the quality and professionalism of this company. Derrick knows everything about bugs! The company sent him to a special education session on bees, for example. We don't see spiders in our house. Derrick checks all our mice bait and traps in our house and barn. Bugs just aren't an issue for us. He is also very flexible in postponing a service or coming earlier than our regularly scheduled date. We text with Derrick or email which works so well for us, in addition to communicating with the office staff, who are so helpful. It's refreshing to have a service that is so professional, competent and responsive.
Response from Keller Pest Control
"Thank you [Member Name Removed] and most of all thanks for being a long time customer!!"
Mary G.
Apr 2017
Top customer service! This is the premier service of its kind in Kalamazoo. Extremely professional and caring. Highly recommend!
Response from Keller Pest Control
"Awesome review, thank you!"
Oakes C.
Mar 2017
We highly recommend Keller Pest Control!!! AAA+++ service, professional, knowledge, quality work. Excellent price!! When we first decided to search for a local pest control business.... we knew we wanted a locally owned smaller business type firm to use. We were very impressed with meeting the owner, going over our needs, and did not hesitate to sign up for monthly services. Time does fly buy... we first started using Keller spring of 2013. It is now spring 2017. I can't say enough positive things about Keller Pest Control. From the owner, to Lisa in the office and Derek the service technician. Highly recommend !!!
Response from Keller Pest Control
"Wow, Thank you so much [Member Name Removed] Compnay!"
Sharon B.
Mar 2017
Derek and the other technicians are efficient and friendly and responsive to all our needs. If they note another pest infestation, they let us know and take care of it right away. The owner and office personnel are always helpful and polite when we contact them. They are quick to respond to our needs. I have recommended them to several friends who have all had positive experiences from Keller Pest Control. I find them to be professional in providing the best service on a regular basis.
Tom S.
Mar 2017
Keller Pest Control technicians were very informative and professional. They consulted me on the best solution to achieve my desired outcome. They were up front and honest on the potential number of applications it might take to rid our house of the insects.
Brett D.
Mar 2017
Exceptional job, my guests asked how we did it, and we told them how much we appreciated Keller for a bug free party.
Anthony S.
Nov 2015
try calling and getting assistance. It's nearly impossible. And they don't return calls for days-over a week. After I finally got a contract started. Lisa with Keller went over the process with me. The contract was for a year with quarterly sprays interior and exterior. When they came out. They only sprayed 1/3rd of the house. After complaining to the exterminator that Lisa told me they would spray ALL of the base boards he then sprayed more of the house (I followed him around to be certain). He didn't lay mouse traps (I was told he would during the first visit that's why it costs more $150) although mice weren't an issue however due to it being late fall mice are looking for a nice warm place to live and I hired them to prevent mice and insects. To make a long story short. I called to tell Lisa about my experience with the exterminator. She got irate and told me they weren't even supposed to spray inside. Which is totally insane. We have a contract that clearly states the services they would perform. She went on and on about how much spray the exterminator used and how long he was at my house. She said she no longer wanted to keep our contract and she wasn't sending anyone else to my house. When Keller gives you a quote they ride by your house to give a estimate based on the size of the property. I have a 4 bedroom house. The problem was. They didn't anticipate me following him around and making sure he sprayed ALL OF THE BASE BOARDS. She said the spray only works if the insects walk through it. Therefore I wanted to make sure the house was covered properly to avoid any further issues with insects. They didn't seal the cracks and gaps in the house like they promised. They didn't lay down mouse traps. It's really strange how they have such great ratings. I did research several companies based on ratings and I decided to go with Keller however, I'm not sure if the reviews are real customers. Maybe. However, this is my experience with them. I wouldn't hire them if they had an buy one spray extermination and get 5 free. It's not worth the hassle
Response from Keller Pest Control
"I wish we had the opportunity to correct this unfortunate situation, I would truely appreciate an opportunity to make this right with you, however there is no way we can treat a house for Bed Bugs for the same price as spiders. Bed Bugs require a totally different treatment method which require different equipment. If you check around with other companies in the area, Bed Bug treatments range in the $1200 to $3000 range, not $150.00. Also, it would have been extremely helpful if you where there at the time of treatment to see the actual conditions we had to work with your tenants. I just wish we would have taken pictures to show you and I think just then you may have had a different impression of the situation. With that being said this is our version of what happened during the treatment process... This review was written by the landlords [Member Name Removed] of the property that were not even present at the time of service. The landlords live in Atlanta, GA while the service was provided in Kalamazoo, MI. They did not witness the service given by my technician at this property at all. We were contacted by the landlord to treat the house for spiders and arrangements where made and scheduled for the treatment. My technician showed up on time and started the treatment, the tenant was not home but the daughter of the tenant was and allowed my technician to proceed with the treatment. The daughter informed my technician that they wanted to house to be treated for bedbugs, my technician informed her that that was not what we where contracted to do. The technician proceeded with the treatment, treating baseboards the best he could as they where blocked by objects and debris. He then treated the exterior of the house too. As my technician was packing up to leave the tenant of the house showed up and insisted that he treat the house again since she wasn't there when he did it the first time. My technician gladly obliged her. This time the family frantically moved the debris and objects away fro the baseboards so he could treat the areas that he did not have access to the first time. Again, the tenant asked to be treated for bed bugs which was not the service we where hired to do. My technician finished the treatment for the 2nd time and the tenant signed off on the service ticket. About two days later we got a call from the tenant complaining that the technician did not complete the service correctly and wanted him to come back and treat a third time. My office manager responded by telling the tenant that she need to give the treatment time to work. The tenant did not like that answer and start using profanity over the phone with my office manager. Again, the tenant was trying to force us into providing a bed bug treatment and when we wouldn't comply with her she resorted to profanity. My office manager immediately call the landlord and informed them of what took place. The landlord and my office manager mutually agreed that this tenant was not a good fit for my company and that we shouldn't have to deal with profanity over the phone. They agreed to mutually terminate the contract. In over 13 years of business I have never had a complaint like this one."
Judith R.
Jul 2015
unknown
Response from Keller Pest Control
"[Member Name Removed], thank you for your positive grade, if we can ever be of service to you again please do not hesitate to call us. Thank you!"
WILMA T.
Jul 2015
unknown
Response from Keller Pest Control
"Thank you so much for the "A" grade. If we can ever be of service again, please don't hesitate to call us. Thank you!"
George L.
May 2015
It was $75 per visit. I have been using the same person for several years. He is very personable. He knows me by name, he's funny. He is always looking for ways that he can be of help. He's good.
Response from Keller Pest Control
"Wow, Thank You for the "A" grade. We really appreciate your business. If there is anything we can do for you please let me know."
Jonathan T.
Apr 2015
unknown
Response from Keller Pest Control
"Thank you so much for the "A" grade. If there is anything else we can provide for you please let me know. Thank you again!"
Mike S.
Sep 2014
They have reasonable rates. They show up on time. They have prevented bugs in my yard.
Response from Keller Pest Control
"Thank you so much for the "A"! We really appreciate your business. Please let us know if we can be of service again."
George L.
Mar 2014
I have a yearly service contract with them. They come out quarterly and it is $75 per application. I have had the same fellow for four years now. He know my entire yard and knows my issues. There is little turn over with the people. We have mice in the winter and bees in the summer. I will continue to use them.
Response from Keller Pest Control
"Thank you so much for the "A" grade. Here at Keller Pest Control we strive to have the same technician service your account for as long as you are with us. Again, thank you for the positive review."
Ann A.
Sep 2013
I was very pleased with Keller from beginning to end. I had called 3 other pest removal companies. Two would only set up initial (look and see what I needed) appointments and then they would set up an appointment to do the job. This would take several days. I needed a very aggressive hornet's nest that was 6 feet from my son's swing set removed, and the sooner the better.
The woman answering the phone was very nice and sympathetic to the situation. She told me she could have someone at the house that day and would call me back when she had a better idea of the time. She also gave me an initial estimate, stating it could change if more or different work was needed to remove the nest. She called me back and short time later to let me know and quot;Tyand quot; would be at my house between 12 and 1 pm. A short time later and quot;Tyand quot; called stated he could be there in 15 min. (11:30 am) if the time was OK with me. He arrived as stated and went right to work. Unfortunately the nest had to be killed, because it was under the siding of the house. Ty was very professional, informative and very pleasant to work with. He told me what he was going to do, what chemicals would be needed and why, and how they worked. He was able to discuss my concerns of the chemicals and their safety or relative safety on my family and other critters. He was able to address those concerns and assure me they would not harm other living critters. I watched Ty from a safe distance and was impressed with his thoroughness. After he finished the spraying, Ty stayed and watched the nest activity, making sure we could see the yellow jackets begin to drop. He gave me his card and cell # and told me to call him directly if I had any concerns, or if I saw any activity after 3 days and he would return to spray again.
Fortunately, 24 hours after Ty sprayed the nest I was unable to see any activity. I continued to check the nest for the next several days and am relieved to say there are no hornets and my son was able to resume use of the swing set.
Thank you, Keller Pest Control and Ty!
The woman answering the phone was very nice and sympathetic to the situation. She told me she could have someone at the house that day and would call me back when she had a better idea of the time. She also gave me an initial estimate, stating it could change if more or different work was needed to remove the nest. She called me back and short time later to let me know and quot;Tyand quot; would be at my house between 12 and 1 pm. A short time later and quot;Tyand quot; called stated he could be there in 15 min. (11:30 am) if the time was OK with me. He arrived as stated and went right to work. Unfortunately the nest had to be killed, because it was under the siding of the house. Ty was very professional, informative and very pleasant to work with. He told me what he was going to do, what chemicals would be needed and why, and how they worked. He was able to discuss my concerns of the chemicals and their safety or relative safety on my family and other critters. He was able to address those concerns and assure me they would not harm other living critters. I watched Ty from a safe distance and was impressed with his thoroughness. After he finished the spraying, Ty stayed and watched the nest activity, making sure we could see the yellow jackets begin to drop. He gave me his card and cell # and told me to call him directly if I had any concerns, or if I saw any activity after 3 days and he would return to spray again.
Fortunately, 24 hours after Ty sprayed the nest I was unable to see any activity. I continued to check the nest for the next several days and am relieved to say there are no hornets and my son was able to resume use of the swing set.
Thank you, Keller Pest Control and Ty!
Response from Keller Pest Control
"Thank you so much for the positive review! We really appreciate hearing from our customers. If there is anything else we can do for you please let us know."
Linda M.
Jul 2012
We love our pest control people. They are a local, small firm. If a company is good and local, I am going to hire the local guy as opposed to the chain firm. The owner came out and was very straightforward. My dog was fine with him; if my dog approves of someone, they are probably okay. Our service technician, Derek, is warm and friendly, does an excellent job, and explains things. If you need something extra he takes care of it. If you see anything in between time, they come and take care of it and you don't pay for it. They guarantee their work and if you see things you shouldn't be seeing, they come back.
Response from Keller Pest Control
"Thank you so much for the positive feed back. We really strive for happy customers like you all the time."
Ken U.
Apr 2012
We had them for one year and they were outstanding. I was actually able to cancel them because they took care of the problems.
Response from Keller Pest Control
"Thank you so much for the "A" grade, and we are happy we could solve your problem. If you ever need us again please call."
Licensing
State Contractor License Requirements
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FAQ
Keller Pest Control is currently rated 4.7 overall out of 5.
Keller Pest Control accepts the following forms of payment: CreditCard
Yes, Keller Pest Control offers free project estimates.
No, Keller Pest Control does not offer eco-friendly accreditations.
No, Keller Pest Control does not offer a senior discount.
No, Keller Pest Control does not offer emergency services.
No, Keller Pest Control does not offer warranties.