Keller Pest Control
About us
We are locally owned pest control company that strives to provide the best service possible. We are known for taking on accounts when other pest control companies have failed.
Business highlights
Services we offer
We offer general pest control as well as Termite and Bed Bug services. We offer single treatments as well as maintenance programs. We service both residential and commercial accounts. We also offer full and partial heat treatments for Bed Bugs. Also, ask us about our mosquito programs.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 6% |
"[Member Name Removed], Thank you so much for the review. We are glad we can help!"
"Thank you [Member Name Removed] and most of all thanks for being a long time customer!!"
"Awesome review, thank you!"
"Wow, Thank you so much [Member Name Removed] Compnay!"
"I wish we had the opportunity to correct this unfortunate situation, I would truely appreciate an opportunity to make this right with you, however there is no way we can treat a house for Bed Bugs for the same price as spiders. Bed Bugs require a totally different treatment method which require different equipment. If you check around with other companies in the area, Bed Bug treatments range in the $1200 to $3000 range, not $150.00. Also, it would have been extremely helpful if you where there at the time of treatment to see the actual conditions we had to work with your tenants. I just wish we would have taken pictures to show you and I think just then you may have had a different impression of the situation. With that being said this is our version of what happened during the treatment process... This review was written by the landlords [Member Name Removed] of the property that were not even present at the time of service. The landlords live in Atlanta, GA while the service was provided in Kalamazoo, MI. They did not witness the service given by my technician at this property at all. We were contacted by the landlord to treat the house for spiders and arrangements where made and scheduled for the treatment. My technician showed up on time and started the treatment, the tenant was not home but the daughter of the tenant was and allowed my technician to proceed with the treatment. The daughter informed my technician that they wanted to house to be treated for bedbugs, my technician informed her that that was not what we where contracted to do. The technician proceeded with the treatment, treating baseboards the best he could as they where blocked by objects and debris. He then treated the exterior of the house too. As my technician was packing up to leave the tenant of the house showed up and insisted that he treat the house again since she wasn't there when he did it the first time. My technician gladly obliged her. This time the family frantically moved the debris and objects away fro the baseboards so he could treat the areas that he did not have access to the first time. Again, the tenant asked to be treated for bed bugs which was not the service we where hired to do. My technician finished the treatment for the 2nd time and the tenant signed off on the service ticket. About two days later we got a call from the tenant complaining that the technician did not complete the service correctly and wanted him to come back and treat a third time. My office manager responded by telling the tenant that she need to give the treatment time to work. The tenant did not like that answer and start using profanity over the phone with my office manager. Again, the tenant was trying to force us into providing a bed bug treatment and when we wouldn't comply with her she resorted to profanity. My office manager immediately call the landlord and informed them of what took place. The landlord and my office manager mutually agreed that this tenant was not a good fit for my company and that we shouldn't have to deal with profanity over the phone. They agreed to mutually terminate the contract. In over 13 years of business I have never had a complaint like this one."
"[Member Name Removed], thank you for your positive grade, if we can ever be of service to you again please do not hesitate to call us. Thank you!"
"Thank you so much for the "A" grade. If we can ever be of service again, please don't hesitate to call us. Thank you!"
"Wow, Thank You for the "A" grade. We really appreciate your business. If there is anything we can do for you please let me know."
"Thank you so much for the "A" grade. If there is anything else we can provide for you please let me know. Thank you again!"
"Thank you so much for the "A"! We really appreciate your business. Please let us know if we can be of service again."
"Thank you so much for the "A" grade. Here at Keller Pest Control we strive to have the same technician service your account for as long as you are with us. Again, thank you for the positive review."
The woman answering the phone was very nice and sympathetic to the situation. She told me she could have someone at the house that day and would call me back when she had a better idea of the time. She also gave me an initial estimate, stating it could change if more or different work was needed to remove the nest. She called me back and short time later to let me know and quot;Tyand quot; would be at my house between 12 and 1 pm. A short time later and quot;Tyand quot; called stated he could be there in 15 min. (11:30 am) if the time was OK with me. He arrived as stated and went right to work. Unfortunately the nest had to be killed, because it was under the siding of the house. Ty was very professional, informative and very pleasant to work with. He told me what he was going to do, what chemicals would be needed and why, and how they worked. He was able to discuss my concerns of the chemicals and their safety or relative safety on my family and other critters. He was able to address those concerns and assure me they would not harm other living critters. I watched Ty from a safe distance and was impressed with his thoroughness. After he finished the spraying, Ty stayed and watched the nest activity, making sure we could see the yellow jackets begin to drop. He gave me his card and cell # and told me to call him directly if I had any concerns, or if I saw any activity after 3 days and he would return to spray again.
Fortunately, 24 hours after Ty sprayed the nest I was unable to see any activity. I continued to check the nest for the next several days and am relieved to say there are no hornets and my son was able to resume use of the swing set.
Thank you, Keller Pest Control and Ty!
"Thank you so much for the positive review! We really appreciate hearing from our customers. If there is anything else we can do for you please let us know."
"Thank you so much for the positive feed back. We really strive for happy customers like you all the time."
"Thank you so much for the "A" grade, and we are happy we could solve your problem. If you ever need us again please call."
Licensing
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