Nowry & Hale Land Surveying LLC

"Dear Client, Thank you for taking the time to review our methods of payment. I would like to post a rebuttal to this review. We do not have a receptionist because we are a 2 man operation. We do this to keep costs down so we can provide the best value to our clients. Our client received her survey in a timely manner. She had every thing she needed, the stakes in the ground and her certified drawing all delivered with an invoice within a week of completion of the field work. We are in the field most days so we handle calls in the morning or in the afternoon and evening otherwise we would never finish our field work. It is true that we played a bit of phone tag as our client did not answer her phone when called as well but an effort was being made and I knew she would pay. If you require a receptionist to answer the phone who has no idea what Surveying is all about and will not be able to give you a knowledgeable consultation than choose a larger company. They will charge you double the price and send a crew of technicians (not licensed surveyors) to your job. The bottom line is that our client received the requested field services and paperwork in a timely fashion. We were the ones who had to wait for our part of the deal. Although a B rating overall isn't bad the D on responsiveness is what gets me. The client said we were playing "phone tag" which means 2 people were being "responsive" to each others phone calls unsuccessfully. I understand that we are not perfect and I understand that our client was frustrated because she couldn't pay by paypal but to write this scathing review just makes me shake my head."