J&M Well Drilling & Service Inc

Called out as we were having some water pressure issues. On the phone was told the tech was unable to provide estimate over the phone or give a proper ETA of when they would arrive, when the technician arrived asked when they would be able to inform of the cost and was told only once they pulled the pump. Asked them to pull the pump in order to provide the cost. Instead worker decided that he would replace unit with a new one and only tell me what the cost was in a take it or leave it and you will be completely without water. Invoice also included items I don't know that actually would have needed to be replaced and at a price 3X to 4X what I could have bought the materials for Asked to speak to the owner which was told he was not available. Left the worker with payment and asked that before they ran it to have the owner please give me a call. Instead they did not call and tried to run the full payment then $300 off the full payment then $500 off then $1000 off. After a couple of calls back and forth we reached a resolution, but Mark was not happy with it. THEN I get a Voicemail where I can hear the office Receptionist suggesting that they trespass onto my property, and some man that sounds like Mark saying they cant do that again.

Adam showed up on time and did a thorough inspection of the interior hookups. He'd already pulled the well record. He found that the bladder inside our tank was shot, and installed a new one quickly and efficiently. He clearly explained the issues with our system, good and bad. They did a good job of cleaning up the work area. Excellent, friendly communication.

They were super pleasant, prompt and efficient.

unknown

unknown

Diagnosis was a process of elimination during this process as our breaker would trip they would come out and test all connections. Once the readings were all fine and the breaker was still tripping we hired a electrician to verify it wasnt our homes wiring. Then a big rain storm hit and breaker kept tripping so they replaced the outside line. They dug up the old line and replaced it with a new one. They even filled the trench in. Awesome customer service! I would call them again if i have any more well issues they are good people.

Couldn't have been any better.  The work got done quickly, and the yard looks much better than I expected after all the digging.  

unknown

they were fast and courteous. Highly recommend

I called Monday morning as we were without water and they had installed the original well when the house was built. They dispatched a team and were at my house within 2 hours. The technician called before they arrived, letting me know their estimated time of arrival. Two technicians showed up at the time they estimated. They were friendly and professional.
The quickly diagnosed the problem as being a frozen well pump and bad holding tank. The worked efficiently to make the repairs, and went through all the repairs with me. The final bill was about $200 less then the initial estimate.
I would definitely use them again.

They did a very good job overall. They spilled a small amount of water in the unfinished portion of my basement when installing the new equipment, and apologized for spilling it during this process.

Made call for service. Provider scheduled service call later that day. Provider arrived as scheduled, provided service and left phone number for further contact if any problems or questions. visit was very professional and price very reasonable for services performed.