NIEBOER HEATING & COOLING
About us
HVAC equipment sales, service and installation. Tank and tankless water heater repair/replacement. We service all makes and models.
Business highlights
Emergency services offered
32 years of experience
Services we offer
CUSTOM SHEET METAL PRODUCTIONS, HEAT PUMPS, HEATING & A/C, WATER HEATER REPAIR/REPLACEMENT. PARTS & LABOR SERVICE CONTRACTS AVAILABLE AT AN AFFORDABLE PRICE.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.921 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 14% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-21 of 21 reviews
Kate C.
Sep 2018
The owner came out to bid on the project. He was very responsive to our needs when making suggestions about which Carrier systems would work best for us and our home. The installation team was very professional and knowledgeable. They could have simply installed the equipment, but they made several overall improvements during the course of the installation. We're very happy with this top of the line HVAC system.
Response from NIEBOER HEATING & COOLING
"Thank you for your review [Member Name Removed]. We are thrilled to hear your experience with our company was a positive one! Our goal is exactly that..... Customer satisfaction!"
James C.
Mar 2018
They were quite responsive and did a wonderful job with the installation and removal of the old water heater. It can be a messy job, but after they were done, you wouldn't have known they were there. They were quick to respond to my initial call, and prompt to install the new water heater. The technician that worked with me was professional and friendly. I would recommend again and will probably use them for my furnace as well when that goes.
Response from NIEBOER HEATING & COOLING
"We appreciate you taking the time to write a review, and such a positive one is awesome to read! Thank you! We will pass along your posting to all involved in your water heater replacement."
Carol C.
Sep 2017
.....
Response from NIEBOER HEATING & COOLING
"Thank you for providing your feedback. Much appreciated!"
Warren C.
Sep 2017
They were out right away. So, we've been very, very happy with them. We had them out every year to do a quick run over of the furnace to have them out ahead of time. They're very responsive, always answer our questions and they are here. We're very pleased with them. I think at this point they charge us each time. It's always a fair price. They would like us to get a service agreement with them. The only will come out for any reason if people have an issue with something, he's come to the door. Often they do send the same people out because one of their representatives is a first name basis with us because he lives right on the corner, so he tends to come to us either around lunchtime or the end of the day so he can go home right after because he lives one street over. We see him often when we've called he has often been the one to come. He goes over and above. There's a couple of things that's come along that wasn't expected. He always checks it all the way through. He never just did what we asked, he checked everything through and made sure it was all set and done.
Elizabeth T.
Aug 2017
They're great.
Response from NIEBOER HEATING & COOLING
"Thank you for your kind words. It makes us happy when we meet or exceed a customers expectation."
Bradley B.
May 2017
Both tasks completed in one day.
Response from NIEBOER HEATING & COOLING
"Thank you for your positive review. Customer satisfaction is our ultimate goal! :)"
Amy B.
Mar 2016
unknown
Sandra K.
Oct 2015
unknown
William P.
Jun 2015
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Christine T.
Feb 2015
The service turned out fine.
Response from NIEBOER HEATING & COOLING
"Thank you for your positive review [member name removed]. We are so happy to hear we have another satisfied customer. If we can ever be of additional service to you please don't hesitate to give us a call."
Gregory M.
Nov 2014
For the past three years our furnace would not start properly. I had two other service people look at the problem, which was that when the furnace started the burners did not ignite properly,so the safety features would shut down the furnace and then start again for ignition.After 3 cycles of this, the blower would go on and blow cold air,until the power was shut off. This situation lasted for two previous winters.The previous two techs though they had the problem solved ,but the misfire went on.
Then the service tech from Nieboer came out and spent two hours first checking out gas pressure in and out which was off,checking out venting in and out, checking the sensors,and checking the burners and came to the conclusion that my orifices needed replacing. The tech had to order them and the following week came out and replaced them.
Now the furnace is running properly with no misfires.
To me this what should have been done previously, so I applaud the company for having service techs that really know what they are doing
Then the service tech from Nieboer came out and spent two hours first checking out gas pressure in and out which was off,checking out venting in and out, checking the sensors,and checking the burners and came to the conclusion that my orifices needed replacing. The tech had to order them and the following week came out and replaced them.
Now the furnace is running properly with no misfires.
To me this what should have been done previously, so I applaud the company for having service techs that really know what they are doing
Response from NIEBOER HEATING & COOLING
"Thank you so much for your kind words. That really means a lot to us. The service tech that came out to your house is fairly new to our company so knowing he is giving quality customer service is very nice to hear. I will definitely pass the word to all those involved within the service department."
Michael O.
Jun 2014
unknown
Response from NIEBOER HEATING & COOLING
"Thank you for your comments. We are committed to our customer's satisfaction so please call us if you have any questions, comments or concerns! :)"
Laura W.
Sep 2013
They do excellent work. They were the most professional company that I have dealt with. Their technician went into a great deal of detail so that we would be informed with exactly how the these systems work.
Response from NIEBOER HEATING & COOLING
"We so appreciate your comments. Thank you! And, we are very happy that we were able to meet or exceed your expectations in our company."
Sandra K.
Sep 2013
The technician came out exactly when he said he would. He diagnosed our problem and corrected it. He also gave us information on how to keep our heating plant working correctly and he talked to us about how to get the most out of our air conditioner. He was very professional, yet did not talk down to us. He took the time to explain everything he did and everything we could do on our own. I would recommend them to all my family and friends.
This is not the first time I have used this company. They put a new furnace in my former home while I was caring for my ill parent. It was in November and my mother never felt a chill as they removed the old furnace and installed the new one quickly and expertly. The cost of the new furnace also was reasonable.
This is not the first time I have used this company. They put a new furnace in my former home while I was caring for my ill parent. It was in November and my mother never felt a chill as they removed the old furnace and installed the new one quickly and expertly. The cost of the new furnace also was reasonable.
Response from NIEBOER HEATING & COOLING
"Thank you for your kind words. Our company as a whole strives to deliver quality customer service and we are extremely pleased when we have achieved that goal! :)"
Phil K.
May 2013
Repair was completed in a timely manner. Technician was prompt, polite, and had adequate knowledge of the equipment.
When the bill for services was submitted, it was a shocker! I was being charged for time to diagnose the problem, a charge to return to my house, and fee to install the part. There was no charge for the part because it was under warrantee. At the time the problem was diagnosed, the technician estimated the cost to install the part would be $90.00. No other charges were indicated.
When I contacted the service manager to discuss the charges, she was curt and obtuse and indicated that the owners felt the charges were fair. Also, when I asked why I did not receive the senior citizen discount, she said that I needed to request it at time of service. There is nothing on their WEB site that requires a customer to request the discount at time of service.
When the bill for services was submitted, it was a shocker! I was being charged for time to diagnose the problem, a charge to return to my house, and fee to install the part. There was no charge for the part because it was under warrantee. At the time the problem was diagnosed, the technician estimated the cost to install the part would be $90.00. No other charges were indicated.
When I contacted the service manager to discuss the charges, she was curt and obtuse and indicated that the owners felt the charges were fair. Also, when I asked why I did not receive the senior citizen discount, she said that I needed to request it at time of service. There is nothing on their WEB site that requires a customer to request the discount at time of service.
Response from NIEBOER HEATING & COOLING
"I am sorry you were not 100% completely satisfied with our service. I will check into this matter and if I see a billing error, I will be in contact with you to straighten things out."
Julie A.
Jun 2012
The initial contact was very professional, they arrived on time and scheduled the work promptly (the air conditioning unit on our home shorted out and we were unable to use it, of course, during the hot week in March!). We had been planning on replacing the furnace and the hot water heater was starting to go, so we figured we would go ahead and just do it all rather than risking the furnace going at an inopportune time.
The available packages were discussed with pros and cons of each. Recommendations were made based on the space and layout of our home. We were made aware of rebates on the appliances, and the company filed as much of that paperwork as they could. Installation took two days, as planned. The installers arrived promptly and finished up at a reasonable hour each day. They were very conscientious about not leaving behind a mess and took care to not soil the carpets when taking out/moving in the new appliances. The only glitch was on day two when my husband asked about the humidifier; apparently that never made it onto the order sheet that the installers had, though it had been included on the estimate. They quickly sent one person back to get the unit while the other continued working at the house. It maybe added an hour to the total time it took to install everything. The installers were knowledgeable and willing/able to answer questions about maintaining the units. The work looks well done and so far we have been very pleased--the air conditioner and furnace have been tested, the humidifier will not be run until fall.
We would use them again and have recommended them to a neighbor. The cost was on the high side, but paying for quality appliances and quality work is OK with us.
The available packages were discussed with pros and cons of each. Recommendations were made based on the space and layout of our home. We were made aware of rebates on the appliances, and the company filed as much of that paperwork as they could. Installation took two days, as planned. The installers arrived promptly and finished up at a reasonable hour each day. They were very conscientious about not leaving behind a mess and took care to not soil the carpets when taking out/moving in the new appliances. The only glitch was on day two when my husband asked about the humidifier; apparently that never made it onto the order sheet that the installers had, though it had been included on the estimate. They quickly sent one person back to get the unit while the other continued working at the house. It maybe added an hour to the total time it took to install everything. The installers were knowledgeable and willing/able to answer questions about maintaining the units. The work looks well done and so far we have been very pleased--the air conditioner and furnace have been tested, the humidifier will not be run until fall.
We would use them again and have recommended them to a neighbor. The cost was on the high side, but paying for quality appliances and quality work is OK with us.
Response from NIEBOER HEATING & COOLING
"Thank you for your comments!"
Diana N.
Feb 2012
We've had wonderful luck with them! They're incredibly responsive, and are helpful in dealing with your particular problems. They give you choices and really look at your system in a personal way. It's been a great experience overall.
Response from NIEBOER HEATING & COOLING
"Thank you!"
Jason B.
Sep 2011
Overall Experience went fine...they were very quick to reply and timely.
Response from NIEBOER HEATING & COOLING
"Thank you for your comments."
Doug T.
Sep 2011
see above
Mary H.
May 2011
The service technicial was on time, friendly, and thorough. He helped us rebalance the registers after he was done with the service.
Jennifer H.
May 2011
Never had any issues with the numerous visits and service calls.
Licensing
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FAQ
NIEBOER HEATING & COOLING is currently rated 4.9 overall out of 5.
NIEBOER HEATING & COOLING accepts the following forms of payment: CreditCard
No, NIEBOER HEATING & COOLING does not offer free project estimates.
No, NIEBOER HEATING & COOLING does not offer eco-friendly accreditations.
No, NIEBOER HEATING & COOLING does not offer a senior discount.
Yes, NIEBOER HEATING & COOLING offers emergency services.
No, NIEBOER HEATING & COOLING does not offer warranties.