
ADT Security Services
About us
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Business highlights
Services we offer
ADT PulseĀ® Solutions, Gold Standard Custom Home Solutions, Home Automation, Home Health, Home Security
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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40% |
Today I had an appointment for between 8 am and 12 pm for them to repair the system. At 11:15 they call to tell me that they don't have a technician today, so they would like to reschedule for four days from now. They couldn't have told me that at 8:00? Before I wasted half of my day at home? And I'm supposed to go another week with a non-functioning system that I am paying for? Truly terrible customer service and a total waste of money.
"Hello. We're very sorry for this customers experience. We've located their account and have left a message on the home number ADT has on file. Upon further review of the customers account, we found that although the first technician was unable to make the morning appointment, a second technician did come out the same day in the afternoon to address the customers concerns. Thank you. -Andrew"
"Hello. I apologize for the frustration [removed member name] has experienced. Our corporate office did speak with him today in regards to his concerns. We've confirmed an appointment scheduled for tomorrow and a monitoring credit was also applied to his account. Should the customer experience additional trouble, please feel free to contact us at [email protected]. Thank you. -Andrew"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.