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ADT Security Services
Smart Home System Install or Service, Alarm or Security System Installation, Alarm or Security System Repair,
About us
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Business highlights
151 years of experience
Services we offer
ADT Pulse® Solutions, Gold Standard Custom Home Solutions, Home Automation, Home Health, Home Security
Accepted Payment Methods
- CreditCard
Reviews
3.25 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 40% | ||
| 20% | ||
| 0% | ||
| 0% | ||
| 40% |
Showing 1-5 of 5 reviews
Kristin W.
May 2015
BEWARE! Unethical company. We are currently locked in a contract and have been paying $40 a month. Our system has not been functioning for the last four months! We called and tried to end our service, to which they said we would have to pay out the remaining YEAR of service. We have had two break-ins, both within a week of when we had reported our service not working to ADT. I can't prove anything, but seems an awful lot like scare tactics to keep us locked into a contract.
Today I had an appointment for between 8 am and 12 pm for them to repair the system. At 11:15 they call to tell me that they don't have a technician today, so they would like to reschedule for four days from now. They couldn't have told me that at 8:00? Before I wasted half of my day at home? And I'm supposed to go another week with a non-functioning system that I am paying for? Truly terrible customer service and a total waste of money.
Today I had an appointment for between 8 am and 12 pm for them to repair the system. At 11:15 they call to tell me that they don't have a technician today, so they would like to reschedule for four days from now. They couldn't have told me that at 8:00? Before I wasted half of my day at home? And I'm supposed to go another week with a non-functioning system that I am paying for? Truly terrible customer service and a total waste of money.
Response from ADT Security Services
"Hello. We're very sorry for this customers experience. We've located their account and have left a message on the home number ADT has on file. Upon further review of the customers account, we found that although the first technician was unable to make the morning appointment, a second technician did come out the same day in the afternoon to address the customers concerns. Thank you. -Andrew"
George S.
Aug 2014
ADT Security Systems provides the WORST customer service of any company I have ever worked with in my 62 years of living!!!
Response from ADT Security Services
"Hello. I apologize for the frustration [removed member name] has experienced. Our corporate office did speak with him today in regards to his concerns. We've confirmed an appointment scheduled for tomorrow and a monitoring credit was also applied to his account. Should the customer experience additional trouble, please feel free to contact us at [email protected]. Thank you. -Andrew"
Martha J.
Oct 2013
Craig was outstanding! He is a true professional and spent two entire days with us. He went over all our options and did not try to "upsell" anything to us. He was so helpful and did an amazing job putting everything in. He then showed us how to use everything and he also gave us advice on how to further protect our home and ourselves with simple suggestions that did not involve buying anything at all. He was very trustworthy and competent and we would use him (and ADT) again in a minute and recommend them to anyone.
Jan B.
Jun 2012
I've used them for 20 years. I like it but I think it is pricey. It is a little over $1 a day to have it monitored. I don't think I would want to be without it. They are very prompt and they are on the phone within 30 seconds to find out what is going on. They call first before they notify the police. Their response time is excellent. I do have a little bit of difficulty getting hold of them and having a body show up.
Greg H.
May 2012
We have had them for years. We really didn’t have any preference and we just chose ADT. I like the fact that I have never had to use them. I feel safe with them; they seem to be a good company.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
ADT Security Services is currently rated 3.2 overall out of 5.
ADT Security Services accepts the following forms of payment: CreditCard
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
No, ADT Security Services does not offer warranties.