Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Premier Relocations LLC
In-State Moving Service, Out-of-State Moving Service, Professional Moving Service Piano,
About us
As a multi-year Super Service Award winner, Premier Relocations LLC is a family owned moving business with decades of industry experience. The Mayflower Transit name is the most recognized name in the moving industry. We opened Premier Relocations LLC because we wanted to build something special in our community and bring the Mayflower standards to the Detroit suburbs. Every day we move people, but every move is different. We love our customers and strive to build lifelong relationships. What sets us apart from our competitors is our people, our care, and our effort; we will always look to make things right if we do something wrong. Angi's customers should feel confident in hiring Premier Relocations for their moving needs by reading reviews from our loyal customers and reviewing our numerous industry awards. We have won or have been runner up for the Mayflower Customer Choice Award several times. See the difference for yourself. We would love the opportunity to partner with you and meet all of your moving needs.
Business highlights
23 years of experience
Services we offer
Local, and international moving. Full and partial packing services. Commercial and office moving. Short and long term storage., long distance
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.672 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 6% | ||
| 3% | ||
| 1% | ||
| 6% |
Showing 1-25 of 72 reviews
Jennifer H.
May 2024
Three words: DO NOT HIRE In my opinion they were the most unethical, unprofessional and careless moving company I have ever encountered in ten moves over the years. Things were fine until they took my payment. Unfortunately, I fell for the sales pitch that they would take care of my expensive furniture and antiques. The communication and customer service immediately went downhill after paying. Numerous items were damaged in a move that was less than 15 minutes away and there was extensive damage to the wood floors and walls in both homes. The packers were rude and argumentative—just as were the staff members during the claim process—I guess it’s true about workplace behavior filtering from the top down! Filing a claim was the most unpleasant situation I’ve ever encountered. They failed to send someone to inspect the home I was selling in a timely manner, so I suffered a great loss because it sold immediately. They didn’t send qualified personnel for inspection and even though I filed detailed descriptions of damages, along with professional appraisals and photos they appeared to ignore it. In my opinion, the inspector appeared to be working for them and receiving pay offs for not reporting accurate damages. He was also rude and argumentative and kept telling me this or that was not damaged in the move! Even though I saw him photograph damages, the claims person did not appear to receive all of them. I couldn’t believe how dishonest everyone was during this process. Of course, I had taken photos showing the perfect condition of everything before Premier Relocations entered my home. They quoted paperwork they said I had received stating that most everything was excluded from damage, but I never received a copy and they couldn’t produce the paperwork to prove it. I NEVER signed or received anything like that—I NEVER would have hired them if they were not going to take responsibility for loss or damages to my belongings or homes. I had full value protection insurance and had thousands of dollars of damages and was only reimbursed a pittance. Their customer care department didn’t offer any assistance either—the advice I was given proved to be lies too. After wasting over $2,400.00 of my time, I decided to accept their insulting claim settlement even though I will NEVER agree with any of it. I had to move on and have my new home repaired so I could live in it. I regret doing so, but after wasting over $2400.oo of my time I had no choice and will just have to live my life knowing how they took advantage of me. I do regret not investigating them before hiring and seeing all the horrible reviews! I should have gone with a company with a lower estimate. They are affiliated with MAYFLOWER (referred me to Premier) and CORRIGAN (claims), so in my opinion, avoid those companies too! Three closing words: Do Not Hire PREMIER RELOCATIONS, MAYFLOWER or CORRIGAN!
Jeff N.
Oct 2023
WORST COMPANY EVER!!!!!! They charge too much for what they do. They destroyed the furniture due to the fact they did not wrap and slid the fabric couches over the cement. Shredded the corners and then offer less than $500.00 for over $2,000.00 worth of damage. Yes, I paid for Full Value Protection. The crew started off great but as the hours went on later in the day the attitudes started coming out and they just no longer cared about your belongings. It was hurry up and off load toss wherever and get out. Not professional at all. Would never recommend them to anyone.
Response from Premier Relocations LLC
"Hello Mr. [Member Name Removed], Thank you for reaching out to our agency. Premier is an established, licensed, and insured professional moving company, with knowledgeable and experienced teams successfully handling hundreds of moves each year. We are deeply disappointed to learn one of our customers is disappointed with our relocation services. On behalf of each team within our organization, I sincerely apologize to you for this matter, as well as for any way this situation has impacted your household. I have been asked by our general manager to independently review the facts of your review from all viewpoints, including your perspective (as shared in your post) and provide follow-up to him, enabling Premier to respond accordingly. Please know I appreciate your patience while I review this situation with all involved teams, including operations, customer service, and claims. In the meantime, if you would like to reach out to me with additional information, my direct line is 248-735-4147. Thank you, Mr. [Member Name Removed] and, again, our sincere apologies. We will respond in more detail soon. Sincerely, Kay R."
Michael G.
Oct 2021
We recently moved 1 mile down the road and hired premier to help with the move. About 30 minutes after being their the mover mentioned there was a stain on my couch and said it was not them. I didn't think anything of it as the mark was small and i honestly didn't remember if it was their at the time. At the end of the move while the crew was removing all of the protection from the stairs and cleaning up the tape and boxes the driver rushed me through paperwork saying they had an overnight drive to South Carolina and needed to get on the road. While rushing me through he handed me a sheet of paper and said this just confirms we didnt cause any major damage. They did not advise that I should go check the old house after their second load and that signing this would waive liability of anything or i would have checked thoroughly. Thats what I get for being a trusting person and understanding they were in a rush to leave. I now realize the reason they forced me through signing so fast is because they were trying to hide the fact that there were black grease marks all over my new carpet on the stairs(THAT WERE COVERED WHEN I WAS FILLING OUT THE PAPERWORK) as well as the stairs at my old house. The marks were consistent with stain on the couch and the carpet was installed the day before so I know there is no way it was not from the movers especially with it being at the old house, the new house, and the furniture. It was a black grease like substance probably from the truck or dolly. THIS PLACE IS FULL OF SCAM ARTISTS THEY LED US ALONG FOR 2 WEEKS KNOWING WE ARE CLOSING ON THE SALE OF THE OLD HOME NEXT WEEK SAYING THEY WOULD MAKE THIS RIGHT. WE GET A LETTER IN THE MAIL TODAY STATING SINCE I SIGNED THE FORM THEY ARE DENYING ANY RESPONSABILITY. NOT ONLY ARE THEY OVER PRICED THEY ARE DISHONEST. TAKE YOUR MONEY ELSEWHERE!!!
Deborah C.
Jan 2021
I initially thought it went well. After I was able to examine my furniture, I found damage that was not there prior to the move. I attempted to file a claim. All I ask is that repairs be made to my furniture. The claim was denied due to the time lag of my claim and an inspector claiming normal wear and tear. I was verbally and in writing told that I had 90 days to file a claim. I have used 3 moving companies in the past and none penalized me for not noting damage on the day of the move.
JOHN K.
Nov 2018
GREAT JOB GREAT PEOPLE
Amy K.
Apr 2018
It's been a while but in spite of one broken hutch that was really noones fault that did get fixed very well- and was not easy to fix- our move was very good- the guys worked hard and were thorough and great! They were on time and got it all done by days end. I can't say enough about your companies preplanning ideas and follow through on the glass repair.
Frank E.
Mar 2018
Everything went smoothly, picked up on time, delivered right away to Michigan house, held our Florida goods for later delivery in Florida, and coordinated delivery in Florida. We packed ourselves, but still, they handled well so that only one small item broke that did not require a claim. They got third party vendor to crate art work that protected the work, with minor, repairable damage to one frame. Considering the quantity moved, and dual destinations, we were completely satisfied. The customer rep was always accessible. They had overestimated the weight of the Florida move so we received a refund.
Martin P.
Dec 2017
Only error was made by estimator who did not realize one large piece of furniture would require special handling ( Only error was made by estimator who did not realize a large piece of furniture with electrical connections would require special handling. Cost was $430 extra. Crew was very attentive and helpful.
Josues G.
Oct 2017
Horrible!!!!!!!!!!Don't use this company or any moving company that is own by unigroup. We moved from Michigan to Texas and cost us 18000 and some change. This company is horrible. They will lie to you to gain your business. They lost and damage many of our items. This company use not professional movers. We bought their insurance, and they don't want to pay for damage items. This company is horrible and I don't recommended. Is better to pay a moving truck and get movers to load your items in the truck and drive to your new destination. I will be posting more in a few days.
Response from Premier Relocations LLC
"Thank you for your comments. We sincerely apologize to you for the damages sustained during your move. We understand our move coordinator worked directly with you to resolve this matter. Please know, while it is unusual for household goods to sustain a significant amount of damage, accidents can occur, and we appreciate that you took the time to work with our move coordinator in resolving this situation. The Premier Relocations team thanks you for your feedback, as we are always looking for ways to improve the services we provide to our customers. If we can be of further assistance, please let me know, at 248-735-4147. Thank you so much. Kay"
Mary E.
Jul 2017
This company promised and delivered top notch moving services. Upholstered pieces were wrapped in plastic, floor services were protected and banisters were wrapped with blankets. Staff from the assessor, moving crew and moving coordinator were professional and personable. If I needed to move again, these would be the people to call. Prices were competitive with others in the industry.
Debra D.
Jun 2017
It went well. We did a lot of the packing ourselves to keep costs down but they were at our house for 2 days packing, 1 day packing the truck and another unpacking at the new place.
Response from Premier Relocations LLC
"Our reviews are our best referral source and we make sure to read and use the information, both good and bad to pass on to our team. We are always looking to improve and I thank you for taking the time to put this review out there and as always thank you for allowing Premier to be your mover."
Anita C.
Jun 2017
They provided me the quotation, came on time and loaded the entire truck. Crew was friendly. They delivered the things is suggested 10 days time frame.
Response from Premier Relocations LLC
"We always appreciate getting feedback from our customers. Our crews are rated and ranked individually for the scores they get. We use comments like yours to constantly work on improving our entire process from the first call to our estimator to our move coordinator and to our crews. Thank you for our rating and we hope you are enjoying your new home."
Janeen K.
May 2017
Very professional.
Response from Premier Relocations LLC
"[Member Name Removed], Thank you for your review and comment. We are very proud of our crews and office staff. They truly do care about you and your belongings. Enjoy your new home!"
Melissa A.
May 2017
I wish I could give A+++ I called to have an item picked up that I purchased and they were able to pick up and deliver it to me the same day! The 2 men that delivered my item were very kind and professional. They had to change trucks and someone contacted me to let me know it was going to be a little later than expected. Great customer service and they treated my item as though it were theirs! Awesome service and company highly recommend this company!
Response from Premier Relocations LLC
"Thank you so much for your wonderful review and words of praise. It is always our goal to bring great customer service to our valued customers and it is wonderful when we hear back from someone. Thank you again."
Tammy S.
Jan 2017
Great! The estimate was almost dead on, and Robin gave us some cost saving tips for packing. The guys arrived on time and worked away almost non-stop for over 6 hours, barely stopping for lunch. They were very respectful of all our belongings and our house, being careful to wrap things and protect our floors. No marks on my expensive paint job either! The guys were super nice too, and as a woman I felt very comfortable with them. I'm not planning on moving any time soon, but if I did I would use Premier again.
Response from Premier Relocations LLC
"[Member Name Removed], Thank you for the wonderful comments. I am very proud of our team and their efforts to provide our customers with the best move they have ever had. Robin is awesome and does a great job making sure she provides helpful tips and cost saving ideas and only selling you what you need and want."
Kathleen T.
Dec 2016
Amazingly well!$
Response from Premier Relocations LLC
"Thank you for your comments and ratings. We use all of our reviews to constantly work on improving our services and helping us to give our customers the best move they have ever had."
Rachael D.
Sep 2016
Great experience. Lina our relocation specialist was great to work with. Our move day went as planned and the professional crew finished on time.
Response from Premier Relocations LLC
"Thank you for your review and comments. Lina does an amazing job, we are very thankful she is on our team. I hope you are enjoying your new home. If we can help you again sometime in the future, please reach out to us, no matter where you are moving to. Kirk Hensler General Manager"
Dush F.
Aug 2016
unknown
Response from Premier Relocations LLC
"Mr. [Member Name Removed], As the General Manager, I apologize that we have not had a chance to discuss exactly what happened and how to resolve it. I have reached out to you via your email and am hoping to have a discussion with you soon and to bring a satisfactory resolution to the issues you mentioned. I cannot change what happened but I am confident we can have a professional conversation and will try to make right, what went wrong. Respectfully, Kirk Hensler General Manager"
Jacqueline N.
Jun 2016
Everything went great, starting with Gary providing us with a same day firm quote. Marissa our moving coordinator was really good. She responded to our questions quickly, helped us with boxes and constantly followed up through the process. The movers in Michigan, Tom, Jamal and Kevin were terrific. Our furniture was wrapped so it was totally protected. They were professional and efficient but also kept us laughing the whole day. It really made a stressful situation, moving across the country, much easier for us. When our goods were in transit, Marissa contacted us with our exact date, The driver, Bill, even called twice to check in. Our goods arrived as scheduled and Bill and his Las Vegas crew did a great job. We would recommend Premier Relocations.
Response from Premier Relocations LLC
"Moving is one of the 3 most stressful things that can happen in someone's life. I am so glad, we helped to reduce and minimize any stress from the move for you. Thank you for some very kind words about Gary and Marissa and the crew. I have the privilege of working with them every day and they are amazing. Kirk Hensler General Manager"
Shirley P.
May 2016
.
Response from Premier Relocations LLC
"Thank you for your survey. We are very proud of our quality and are always looking at our reviews to both praise our team or to learn from our customers what we could have done better. I hope you are enjoying your new home. Kirk Hensler General Manager"
Shirley P.
May 2016
.
Response from Premier Relocations LLC
"Thank you for a great survey. We look at everyone and are always listening to our customers so I can pass on the praise to our team. Hope you are enjoying your new home! Kirk Hensler General Manager"
Tom S.
May 2016
Move date was contingent upon closing sale of home. Closing was delayed multiple times requiring moving company to adjust service schedules many times. In each instance our move coordinator was always extremely knowledgeable and resourceful to track along with us given a very fluid situation. Given short load notices and several abrupt holds, both coordinator and company was always professional, courteous, adaptable and accommodating to us.
When the move did take place we had asked that the crew be expediant to complete loading by a specific time. They bested that time to allow us an earlier departure by 2 hours. Having been a professional mover in my prime I was more than impressed by their effort. Material was to be shipped interstate 1,300 miles. Not one item of the 10,000 lb load was lost or damaged. This is testimony to the professionalism and expertise of every employee in their organization. From a spot on estimate though the rolling up of the carpet protector, service was sterling.
One could say other moving services could cost less, however, it's our belief you get exactly what you pay for. At some point the savings of a discounted rate is shortlived by the aggravation of dealing with problems at the recieving end. Similar to lost luggage at the airport; you're home, tired and spent. Not the best time to have more heaped on you're plate. This moving experience was trouble- free in every aspect. Well worth it and reward for a higher investment. I wish every company, big and small, would operate at this superior level of performance.
When the move did take place we had asked that the crew be expediant to complete loading by a specific time. They bested that time to allow us an earlier departure by 2 hours. Having been a professional mover in my prime I was more than impressed by their effort. Material was to be shipped interstate 1,300 miles. Not one item of the 10,000 lb load was lost or damaged. This is testimony to the professionalism and expertise of every employee in their organization. From a spot on estimate though the rolling up of the carpet protector, service was sterling.
One could say other moving services could cost less, however, it's our belief you get exactly what you pay for. At some point the savings of a discounted rate is shortlived by the aggravation of dealing with problems at the recieving end. Similar to lost luggage at the airport; you're home, tired and spent. Not the best time to have more heaped on you're plate. This moving experience was trouble- free in every aspect. Well worth it and reward for a higher investment. I wish every company, big and small, would operate at this superior level of performance.
Response from Premier Relocations LLC
"Wow what an amazing story and thank you for recognizing the amazing job our team does. Often, it can be overlooked or just expected and there truly is a difference from one company to another. Many find that out the hard way. Thank you again for the kind words and our scores. I hope you new home and job area just as awesome as your move was. Kirk Hensler General Manager"
Karen L.
May 2016
Our experience was fantastic. All staff were professional and friendly.
Response from Premier Relocations LLC
"I appreciate your comments and our review. If you have a chance, would you please advise what we needed to do to get an A in Price? Kirk Hensler General Manager"
M L.
May 2016
It went exactly as quoted by Gary, the rep. Price was spot-on, no hidden add ons. He came to the home and viewed the pieces to move and made an estimate that was very accurate. He offered suggestions to lessen the cost, such as taking apart bed frame (a simple chore) which I could do myself...it took time off the total move, saving money....
I would use them again. My sister in law used them a few years ago and loved them, now I know why.
Monica W.
May 2016
I had a great experience right from our first phone contact. Moving can be very stressful, especially under time constraints. I obtained 3 quotes for our move. This company was informative and asked questions to identify ways to help us. They sent someone to the house to estimate the cost. The man who came out was outstanding! During a stressful time, it it an unexpected pleasure to work with someone who is friendly, kind and helpful. He knew the whole operation and was extremely good at estimating the cost. They seemed so professional and provided full service i expected their price to be the highest. There price was the same but with so much more support. We were told about a cleaning service the offer. It seemed too much of a luxury at the time. But during the week of the move it was becoming clear why the offer this service. We were exhausted from packing and we were still working and running our family. I called the office to see if it was possible, they so cheerfully made arrangements for us. The women who arrived did in awesome job. It was great to leave our home in good condition. The day of the move went very well. I was happy to know the movers were background checked and drugged screened for employment. The movers were well trained and supervised. I purchased the extra insurance but did not need to make a single claim. All fragile items and furniture was moved without a scratch. I feel so appreciative that there are still companies that do the job they promise from start to finish.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Premier Relocations LLC is currently rated 4.6 overall out of 5.
Premier Relocations LLC accepts the following forms of payment: CreditCard
Yes, Premier Relocations LLC offers free project estimates.
No, Premier Relocations LLC does not offer eco-friendly accreditations.
No, Premier Relocations LLC does not offer a senior discount.
No, Premier Relocations LLC does not offer emergency services.
No, Premier Relocations LLC does not offer warranties.