I paid for total membership. I bought mesh system and big screw tv with instalation. I setup appointment. After that started my huge trouble. 3 days appointments no one show up and no one called. They explain me that it’s 3 rd party companies. They are not responsible for anything. Finally on fourth day I setup geek squad from Best Buy. It was very professional installation. They tald me that I don’t need mesh system. When I brought back to Best Buy they refuse accept return. Manager on duty was rude and was not taking to me. Just said it’s out of return time. No one considered that I waste 3 days just sewing that installation.

They are very good and thorough.  If they can fix it, they fix it on the spot. 

The set up installation was quick. He unhooked the old computer and set up our new one. Took less than 1.5 hours.

MY EXPERIENCE WAS FINE. THE WERE REALLY NICE AND EXPLAINED EVERYTHING SO THAT I UNDERSTOOD WHAT THE PROBLEM WAS. I WOULD RECOMMEND THIS COMPANY TO ANYONE.

THEY WERE VERY FRIENDLY AND COURTEOUS. THEY DESCRIBED THE PROBLEM WELL AND LET ME KNOW EVERYTHING THAT WAS WRONG. THEY ARE EXPENSIVE, BUT THEY DO GOOD WORK.

THEY ARE THE WORST COMPANY I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH. I CONSIDER THEM THE ELECTRONIC MAFIA OF THE WORLD AND ALL THEY DO IS RIP ME OFF. I WILL NEVER USE THEM OR BUY A THING FROM THEM AGAIN. THEIR SERVICE WAS TERRIBLE!

I PURCHASED THE SERVICE AGREEMENT WITH THE TV, WHICH WAS AN OPEN BOX ITEM. I'VE HAD A NUMBER OF MINOR PROBLEMS WITH THE TV, AND THE BEST BUY SERVICE TECHNICIAN (WHO HAS ALWAYS BEEN THE SAME PERSON) HAS DONE AN AMAZING JOB IDENTIFYING THE PROBLEM AND REPAIRING IT. THE TECHNICIAN IS QUICK, EFFICIENT, AND VERY FRIENDLY.