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D.O.L.L.S. CLEANING

House Cleaning, Carpet Cleaning, Floor Cleaning and Waxing

About us

Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime once you see our quality work. We're passionate about delivering an exceptional experience. When you hire us, you're hiring a team of professionals who are trained and skilled to deliver lasting value to your home. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today  

Business highlights

8 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly

Services we offer

Carpet/tile/upholstery/ water restoration

Services we don't offer

Smoke Damage, Stripping and Waxing.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.835 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
3%
3
3%
2
0%
1
11%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 35 reviews

Ken B.
04/2022
5.0
carpet cleaners
  + -1 more
True professionals, showed up on time, completed the job within the estimated time frame and did an excellent work. I highly recommend them.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cathi S.
11/2021
5.0
carpet cleaners, house cleaning
  + 0 more
Everything went wonderfully, they were able to get us scheduled promptly, arrived on time, and did a fantastic job! Will definitely be using them again!
Description of Work: Carpet Cleaning & house cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Bre B.
11/2021
5.0
carpet cleaners
  + -1 more
I was highly satisfied with the professionalism and carpet cleaning results on my tough pet stains. I shopped around and they are reasonably priced compared to other carpet cleaning companies. I do recommend D.O.L.L.S. Cleaning Services for any and all of your cleaning needs in your home.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119.99

Mary H.
06/2020
5.0
house cleaning
  + -1 more
Kathy and her team were friendly and came when they said they would. They did a good job cleaning the areas of our house that needed attention. Would recommend them
Description of Work: Deep clean of our entire house
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from D.O.L.L.S. CLEANING
Thanks [Member Name Removed]. We look forward to seeing you soon.

Stacey O.
11/2019
5.0
house cleaning
  + -1 more
My experience with College Dolls with Cleaning Towels was great. When I requested a quote through Angie's List, they called me the next day and came out for a quote that evening. They were able to send someone with in a few days , and she did a wonderful job ! She got my appliances looking almost new again! I liked that they brought all their own supplies, and got the job done so much quicker than I ever could. I will be calling them again next time I need some help.
Description of Work: Kitchen cleaned including inside and out of appliances, counters and floor

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Leslie C.
10/2019
1.0
house cleaning
  + -1 more
They charge 100 an hour I’m a college educated professional and don’t make that kind of money. I’d drop them like a hot potato.
Description of Work: House cleaning.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$100

Theresa K.
09/2019
5.0
house cleaning
  + -1 more
They did a fantastic job! I will definitely use their services again.
Description of Work: Cleaning a house before moving in

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$289

Becky E.
08/2019
5.0
house cleaning
  + -1 more
They reached out to me promptly, put me on their schedule quickly, did what we needed them to do and didn't charge a fortune.
Description of Work: Deep cleaning of house

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jessie G.
08/2019
5.0
house cleaning
  + -1 more
Today’s cleaning. What can I say. My day was so rough. I was exhausted. I left my house at six am and I’m just now getting home. The house is everything I would have wanted. So shiny. So soft. So clean. I could have cried walking through the door today because of how spotless everything was. From top to bottom, edge to edge. All the pet hair gone. Every finger print gone. I couldn’t have asked for more. Thank you for doing what you guys do. After such a long day, it was so nice to just come home to a home this clean.
Description of Work: Cleaning house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Sharlene L.
03/2019
4.0
house cleaning
  + -1 more
There's been rough spots but they rectified the situation immediately. Owner is really good, she works with me. I would recommend them.
Description of Work: Scheduled house cleaning service.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from D.O.L.L.S. CLEANING
Thanks [Member Name Removed] for the review, We always enjoy seeing when one of our long term clients would recommend our company.

Susan F.
01/2019
5.0
house cleaning
  + -1 more
Kathy and her staff were absolutely wonderful. After having a 6 mo issue with my back which did not allow me to clean my home well I needed help. Kathy replied to my inquiry with in the day. Set up a walk through and she and her staff were here within the week. The house was cleaned from top to bottom. Even the wood blinds are clean. I could not be happier with the service I received. They will be returning to my home in the future.
Description of Work: Deep Cleaning of my Home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael S.
12/2018
1.0
house cleaning
  + -1 more
Left multiple messages and no return call. Completely wasted my time. Going with a company who communicates with their customers. Don’t waste your time. No miscommunications it’s just you let all your calls go to voicemail and don’t return them. Sorry but that’s not professional.
Description of Work: House cleaning

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from D.O.L.L.S. CLEANING
Hello [Member Name Removed], Sorry you feel this way! We have been playing phone tag since December 19th & have been texting since January 5th. We are a very Professional Company and value all our customers reviews. Like most professional cleaning companies the "Holiday Season" the week before Christmas & the week after is the busiest time of the year. We sincerely apologize

Kathy P.
09/2018
1.0
house cleaning
  + -1 more
I have sent them 3 requests for quote and I have not gotten any response.
Description of Work: House cleaning quote

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0

Yes, I recommend this pro

Response from D.O.L.L.S. CLEANING
Hi [Member Name Removed], We would like to come out & give you an estimate. I am certainly sorry for the miscommunication. We called a few times & was told the wrong number. I do apologize deeply. When had an extremely busy month & we value each an everyone of our clients.

Claire D.
08/2018
5.0
house cleaning
  + -1 more
The cleaning went very well. The cleaners were punctual and professional and efficient. Would definitely hire them again!
Description of Work: Household cleaning

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Debby S.
07/2018
5.0
house cleaning
  + -1 more
I was very pleased with the quality of the work and found them very professional. They were also very responsive when I contacted them and asked for a quote. This job was a last minute request and they were able to fit me in. I would hire them again.
Description of Work: Move in cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cynthia P.
07/2018
5.0
house cleaning
  + -1 more
When I was able to clean my own house,I was very fussy.I have finally found a service whose standards are as high as mine.Both ladies were very friendly(sorry bad at names, & will try to remember next time).They knocked out the job in less than a hour and a half & did a fantastic job.I will continue service with them & recommend there services to anyone who has high expectations.Thank You for making things a lot easier for me,as I am handicap.Jason the Manager was also fantastic as well.Also if you own pets,rest assure they will get equal attention.
Description of Work: Kitchen & Bathroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Sue G.
07/2018
5.0
house cleaning
  + -1 more
"Fabulous"!! The gals were punctual, focused on getting the job done, & doing a great job! They made suggestions & paid attention to detail, which I liked. I thought it would take 3 hours max but it took 4 & I didn't realize the neglect of a dustcloth for months!! They worked diligently, never wasted any time because of being paid hourly & "cleaned their way out the door"!! I Am sorry I didn't take before/after pictures because it was impressive! I would hire again in a heartbeat!
Description of Work: Deep cleaning of a senior citizen home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Nancy R.
07/2018
5.0
house cleaning
  + -1 more
Sam and Amy did an amazing job. The kitchen and bathroom gleamed, all the baseboards in the entire area were dusted and cleaned. The windows were cleaned, furniture dusted, even the slats on the bi-fold doors were cleaned. They were prompt and cheerful and worked steadily the entire time they were here. Great company with great employees.
Description of Work: The basement, which is a self-contained apartment, needed a thorough cleaning. There are lots of nooks and crannies that have accumulated dirt and dust over the past year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kevin B.
06/2018
5.0
house cleaning
  + -1 more
This is the second time I have had service from this firm. Both times they showed up on time, the cleaning was performed well, the staff courteous and personable, and they billed the price quoted.
Description of Work: General house cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Stacy L.
05/2018
5.0
house cleaning
  + -1 more
Great, Brad the tile expert lived up to my expectations and the girls did a great job on everything else. They were focused and worked non stop. There was a couple things missed but after informing them they were immediately out the same day to get it taken care of. They were very good at making sure we were happy and satisfied and a pleasure to work with. I definitely plan to hire them for regular maintenance up keep.
Description of Work: Housework, spring cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$240

Sharon K.
05/2018
5.0
house cleaning
  + -1 more
Was so impressed with College Doll with Cleaning Towels. They are amazing and exceeded my expectations. If you need a deep cleaning or regular cleaning, you really need to hire this group. You will not be disappointed. I had them come clean a house I just bought because I did not have the time to do myself and was a huge job for one person. The house had a strong smell of smoke the windows really needed a thorough cleaning and the washer and dryer needed to be de-grimmed. No more smell of smoke and the house could pass a white glove test as well as you could seriously eat off the floors. Will definitely have them back to help clean, especial when the windows need a major cleaning again.
Description of Work: Move in ready deep clean

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew H.
05/2018
5.0
house cleaning
  + -1 more
I appreciated the courtesy call saying that the girls would be there if 15 minutes. The girls were friendly and had a great attitude. They did quality work in a timely manner. Would recommend to anyone.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Betina D.
04/2018
5.0
house cleaning
  + -1 more
The cleaning went very well. I was reminded the night before about the cleaning and they brought treats for my dog. I came home from work to a sparkling, clean beautiful house and it felt amazing.
Description of Work: Housecleaning 2x a month

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Kevin Q.
04/2018
5.0
house cleaning
  + -1 more
Great! This cleaning service is great. They are very responsive and do a great job cleaning for a reasonable price. I look forward to using them in the future on many projects!
Description of Work: Apartment cleaned between tenants

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

philip K.
03/2018
3.0
house cleaning
  + -1 more
My husband called College Dolls and Cleaning Towels for a last minute cleaning. We were very fortunate that they had availability as family was coming in town. Two ladies cleaned a 2,700 sq. foot house within three hours. At first glance it looked clean, however after the ladies left I noticed the mirrors and faucets in the master bathroom weren't clean, the toilet in the powder room wasn't clean and finally the blinds weren't touched. My husband left a message to discuss the service, however did not get a call back.
Description of Work: House Cleaning

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$240
    • 1(current)
    • 2

Contact information

49011 Gratiot Ave, New Baltimore, MI 48051

http://www.collegedollswithcleaningtowels.com

Service hours

Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 3:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Carpet Cleaning,
Floor Cleaning and Waxing

FAQ

D.O.L.L.S. CLEANING is currently rated 4.8 overall out of 5.

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 3:00 PM

D.O.L.L.S. CLEANING accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, D.O.L.L.S. CLEANING offers free project estimates.
No, D.O.L.L.S. CLEANING does not offer eco-friendly accreditations.
No, D.O.L.L.S. CLEANING does not offer a senior discount.
No, D.O.L.L.S. CLEANING does not offer emergency services.
No, D.O.L.L.S. CLEANING does not offer warranties.
D.O.L.L.S. CLEANING offers the following services: Carpet/tile/upholstery/ water restoration
Smoke Damage, Stripping and Waxing.

Contact information

49011 Gratiot Ave, New Baltimore, MI 48051

http://www.collegedollswithcleaningtowels.com

Service hours

Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 3:00 PM