Brick & Level Masonry Restoration LLC

Disappointed with the Outcome – Poor Concrete Work and No Real Resolution We hired Brick & Level Masonry Restoration to rebuild our front porch, including restoring the brickwork and re-pouring the concrete top. While their brickwork was done well and their office staff, especially Heather, was helpful and communicative throughout, the overall experience has been extremely frustrating and disappointing due to serious issues with the concrete portion of the project. Right from the start, the process was rough. Although we expected the landscaping to be disrupted, the crew went beyond that, killing a large portion of our lawn and leaving behind a truckload of debris, slurry, and iron rods. That mess was never addressed. More concerning, however, is the poor quality of the concrete work. A plastic sheet appears to have blown into the wet concrete during the pour and was never removed or smoothed over. Worse still, cracks began to appear just three months after completion, first one near the front door, and then another six feet away a few months later. We were told the porch didn’t need to be poured in sections because it wasn’t wider than six feet, but clearly that decision led to structural issues. When we contacted Brick & Level about the cracks, they initially offered to seal them after winter with a clear epoxy, an inadequate solution for a porch that was less than a year old. After repeatedly following up, they finally sent a crew to drill out the cracks months later. The “repair” not only failed to improve the appearance, it made things worse, drawing even more attention to the already flawed work (see the photos attached). It’s unfortunate because the team was generally polite and responsive, but at over $15,000, we expected workmanship that would last, not a cracked and botched porch within the first year. Their lack of accountability and failure to deliver a lasting, quality result has left us extremely dissatisfied.

Brick and level was excellent! I would definitely recommend them!

Terrific company

Excellent as planned. Very neat and efficient. Urgently needed work was performed during winter month which was specially set up with a heat supply to cure the masonry. Choice of brick match up with our 65 year old existing brick turned out to be very attractive. Line item breakout in the initial quote was a bit confusing but the bottom line price was reasonable for the Quality of service and end product. Have quote and in process of scheduling additional work for early spring.

Matt was great to work with through the quote process, project duration, and follow-up. The price was fair. His crew were courteous, worked while on site, and cleaned-up after each day. I would definitely hire them again for future masonry work. Can't say enough good things about our experience.

They did a very nice job. I would highly recommend them and I would definitely hire them again.

Their services is pretty awesome. I don't have bad to say about them. They were there. They worked clean. They were neat. Really good price. Great guy to deal with. Far beyond my expectations.

I couldn't be more happier. They did a great job, happy about their work and I would recommend them to all.

Exellent employee. Clean job and outstanding work. they were great to work with. The owner stop by frequently to check his worker.

It went good! The company is very responsiveness. I'm happy from the work that they done and they were on time.