Sowle Mayflower

During The overall process over house closing on the Auburn house was delayed 3 times. Jay Huber was wonderful- positive and got us worked back on schedule each time. Very very positive experience working with me Huber and also Tim Hass. I have used mayflower. Siding sowk and sogon a previous move from Fl. Great service 1st time and this time will be moving another house again in a few months and will use them again.

The men were on time and very nice. We were fine with it, but some people may be offended by language. Overall, we will use them again!

The movers themselves were great - though one of them was a bit of a klutz, and broke something in the apartment for which I am being held responsible.  Ok - that was fine - but the business end was interesting. 
I chose this business based on a coupon in a student booklet - they said they offered student discounts.  I spoke with the office several times (Jason), and was given a quote of :$900+.   At no time was I told that it could be significantly higher based on weight, but that's ok - I get that part.  I was asked about weight, and couldn't provide that information, but I get that they charge based on weight - fine. 
What I didn't understand, and still don't are two things:  1.  Why it is that no student discount appeared to have been applied. I called and discussed it with another office staff member, and was told that there is no discount for moves within Michigan due to state law.  What?  Jason and I discussed it ad nauseum - I am a student, valid student id and all.  He knew it was going from Lansing to Mt. Pleasant.  At no time was the Michigan law against discounts brought up.; and 2.  Why the office didn't call me back after I called to discuss that oversight.  I wasn't going to call back a second time. The ball was in their court. They wanted my business, they got my business.  They did the move, and I paid their bill, which was well over $900 more than the quote, and no student discount listed.  HOWEVER, I intend to make sure that others are warned - through Angie's List, the U, and any other organization, including the Better Business Bureau.  I might have gone with them anyway, but it would have been nice to have been treated with honesty and respect, and I would have gotten some other quotes, just to be sure. 
I'm a non-traditional student, aged 52, and trust me when I say, I've had life experience, including running my own business.  If I'd treated my clients the way I was treated by Sowle and Son, I wouldn't have been in business, and the costs involved were much, much, much lower.  
Overall?  I don't like mistakes/dishonesty/whatever that was.   A simple phone call to explain why the discount wasn't listed - by Jason, not the snippy front-desk worker (who, granted, got me giving her a little 'tude, too - but not in the way she thought -a nd I DID apologize) would have been sufficient for me to be less incensed.  I'm not unreasonable, but up-front total, brutal honesty, particularly in business, is essential.  If this was an oversight, a mistake, whatever, an apology would have done it, despite the huge (to me) difference between the quote and cost.