Mount Pleasant Auto Lab

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They were very thorough and honest from my experience. Everything was completed in a timely and professional manner.

I spoke to Autolab at 8am on a Monday morning and by 10:30 they had arranged to have the car towed, looked it over and called me back with a diagnosis and estimate. Cullen took the time to explain in detail (which I like) all aspects of the problem. (failed C/V joint in drive train) I agreed to the repairs and the car was fixed and back in my daughters hands by 6pm so she could get to school the following day. The price was probably a tiny bit high but for us the speed and professionalism was worth it. At this time their shop rate is just over $68/hr. Cullen also took the time to speak to me about other issues this older car has and was fine with us passing on those repairs. We actually knew about the other issues from our local mechanic and their diagnosis matched up which tells me they know their stuff.

We ended up having it in the shop over the weekend. Went to change front wheel bearings but there was a damage to a hub that had to be ordered. Not really their fault.

The people at Auto Lab were very nice and found the issues I was looking for. They also found a few things that I wasn't expecting but weren't pushy about trying to get me to fix things I wasn't prepared to pay for. They gave me a nice itemized list of the issues I would likely be facing (organized by severity ) and I would definitely use them again.

They did what they promised in the time that they said. Everything is working fine. The price they estimated was the price they charged. They had to order a part which they accruately predicted the length of time which it would come in. They are polite, and expedited their service once the part arrived.