Mr. Rooter Plumbing of Muskegon County

Mr Rooters cleaned out my plugged sewer pipe twice only a few days apart.  They determined I needed my sewer pipe relined (usually good for five years).  I had another company replace the sewer pipe from in the basement out to the hook up in the street for the same price. 
As a way to increase profits, they wanted to look at all my plumbing through out the house and give me prices on fixing or replacing fixtures.  I only allowed them to look at those in the basment and was given a price on replacing my water heater, etc.

Mike Farnsworth of Mr. Rooter installed new sewer line from my house to the city stub. His claim; I "will never have sewer problems again!" 3 years later, the drain was clogged again and needed to be dug up. This time he said he had not previously connected to the stub, "the stub is under the center of the road" and I needed to replace the rest of sewer line. Fortunately for me, Mike could not find anyone to excavate the sewer~I can only guess why a master plumber in business for 15 years does not have excavators.
I fired Mike and hired a plumber capable and honest. What we found was the connection between the new pipe and the city stub was loose, causing roots to grow into the line.   Total replacement cost for replacing the sewer line a second time...$1895.00.
Farnsworth denied any responsibility, claiming the new plumber caused the damage.  He also claims the stub is under the road; I have documentation and video proving the stub is 33 feet from the center of the road, right where his connection failed.
I sued Farnsworth in small claims court and was awarded $1895.00 plus $144.22 in court costs.  Five months later, I have received 5 payments totalling $82.99.  A payment plan was never discussed or aggreed upon. 
I was a good customer of Mr. Rooter/Farnsworth for several years. He sent postcards with coupons stating he wanted to be my "plumber for life".  He is either incompetent or a crook, as a master plumber should know where the city stub is located, and how to properly connect a sewer line.

I can't believe I let him talk me into this mess.

Did an excellent job, arrived on time, gave us a quote and explained all aspects, did a professional job, . Final price was same as quoted. Would definitely use Mr. Rooter (i.e. Michael) again.

It is really good that we found Mr. Rooter, as they were very knowledgeable as to what needed to be done in order to get the drainage lines in our home working again. They were very neat, professional and knew that just because you get one plug out, doesn't mean the main is completely clear of blockage. They were right and because of their diligence, they completely cleared out my drains.

I HAVE BEEN USING THIS COMPANY TO DO WORK FOR ME FOR YEARS, AND I WOULD NOT GO TO ANYONE ELSE. THEY ALWAYS DO AN EXCELLENT JOB FOR ME EVERY TIME THEY COME AND WORK.

THE PRICE WAS HIGH FOR THE SHORT DISTANCE THAT THEY CLEANED. I DID SEE THE ROOT THAT WAS BLOCKING THE DRAIN, SO I KNOW THEY DID CLEAR IT. THEY CLEANED UP AROUND THE DRAIN BEFORE LEAVING.

THEY CAME VERY QUICKLY AFTER WE HAD CALLED THEM. THEY GOT RIGHT DOWN TO BUSINESS. THEY ARE VERY TALENTED. THEY CLEANED UP VERY WELL WHEN THEY WERE DONE, YOU COULD NOT EVEN TELL THAT THEY HAD BEEN THERE.